We are investigating reported issues with certain customers not receiving text-to-give/text-to-act text messages from FACTS Giving. It is believed that the issue is isolated to Verizon recipients. We are engaged with our text message service provider to identify and resolve the issues as soon as possible. We appreciate your patience as we work to restore full functionality.
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SIMnet will be unavailable during the following times: Maintenance Phase 1: Date: Saturday, November 30th Time: 4:00am-6:00am Central Impacted Services: SIMnet Platform Maintenance Phase 2: Date: Saturday, December 28th Time: 4:00am-6:00am Central (estimated, further timeline refinement after phase 1 expected) Impacted Services: SIMnet Platform We are performing routine maintenance to improve performance, reliability and security. Thank you for your patience and understanding. Sincerely, McGraw Hill Product Team
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Investigating - We are currently observing and working to resolve the following Billing issues: Failed Plan Modifications:There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support. Unpaid Invoices Preventing Plan Modifications:If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.Missing Invoices:Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support. Missing Pay Now Buttons:For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.Expired Payment Links:After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to SupportDuplicate Payments:You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases. Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response. Oct 17, 2024 - 20:26 UTC
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