Public status pages have risen to become an essential requirement for all publicly-facing web services. A well-constructed status page is a hallmark of a customer-centric organization. Status pages provide transparency and help reduce customer support requests during an inevitable outage. With sufficient component details, they can serve as useful information hubs for customers experiencing...
Has this scenario happened to you? You found a service. A SaaS product or hosted service: it could be anything. Maybe it’s a continuous integration service or perhaps it’s a service for capturing comments on your web site. Let’s call it Useful Service. You sign up, and you’re happy with it. Now you depend on it and your fortunes are tied to it. But day in and day out...
That’s right. You’ve nailed it. Your status page rocks. You’re doing all the things right, and so your status page is awesome. Here is why: It is Accessible Your status page is available to the public. Search engines crawl and index your status page. It’s easy to find. When there are problems with your service, your users don’t need to go searching through emails to...
StatusGator is a status page aggregator. We monitor the world’s status pages and provide an all-in-one status page that tracks the status pages each user cares about. But how do we collect and normalize all this data? To get started with StatusGator, you choose the services you already use from our list. For each service, you select the specific components from their status pages that you depend...
If you’ve considered having a status page for your service but are discouraged by the pricing of status page services – consider running an open-source status page system like Cachet. This post explains how to install and configure a Cachet status page on the popular DigitalOcean hosting platform. You can run Cachet on DigitalOcean for as little as $5/ month. Create Your Droplet If...
Recently, we began using IP geolocation within StatusGator to learn where are users are located. We are happy to say that it’s working out well. We hoped to use these insights to tune our marketing. To that end, we added the Ahoy gem to help collect information related to how our advertising campaigns are going. The Ahoy gem also uses the geolocation gem to look up IP addresses. This...