A fix has been implemented and we are monitoring the results.
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Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
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We want to make you aware of a technical issue related to last night’s automatic update to Mac Agent version 3.7.3. During the auto-update process, an issue was triggered that can cause high memory usage and intermittent internet connectivity drops on certain Mac devices. We understand the disruption this may cause in your environment and sincerely apologize for the inconvenience. Our product and engineering teams are actively working to resolve the issue as quickly as possible. Temporary Workarounds Until a permanent fix is released, there are two options available: Recommended Remediation: The most effective solution is to fully uninstall and then reinstall the 3.7.3 agent on affected devices. Interim Workaround: If an immediate reinstall is not possible, you may temporarily move affected devices to DNS filtering mode until the reinstall can be completed. It’s important to note that version 3.7.3 itself is stable when installed directly or manually deployed via your MDM. The issue is specific to the automatic update process. If you need assistance performing the manual installation, switching to DNS mode, or have any questions, please contact our Support team and we will be happy to help. Thank you for your patience while we work to resolve this issue.
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