Title: Some users may not receive results when performing searches in SharePoint Online User impact: Users may not receive results when performing searches in SharePoint Online. Current status: We've routed a portion of service requests to alternate infrastructure and confirmed through monitoring service health telemetry that this action has helped reduce the frequency of errors, with continued signs of recovery as the service processes pending requests. We're continuing efforts to isolate the underlying cause of impact while assessing additional remediation actions to resolve the impact in full. Scope of impact: Some users attempting searches in SharePoint Online may be impacted. This section may be updated as our investigation continues. Start time: Monday, April 20, 2026, at 12:00 AM UTC Next update by: Monday, May 04, 2026, at 8:00 PM UTC
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