We are providing an update on the ongoing service disruptions affecting the AWS Middle East (Bahrain) Region (ME-SOUTH-1). We continue to make progress on recovery efforts across multiple workstreams. With the immediate phase of this event now better understood, we are moving to a more targeted communication model. Going forward, updates will be delivered directly to affected customers through the AWS Personal Health Dashboard. Customers who require assistance with this event are encouraged to contact AWS Support through the AWS Management Console or the AWS Support Center. We continue to strongly recommend that customers with workloads running in the Middle East take action now to migrate those workloads to alternate AWS Regions. Customers should enact their disaster recovery plans, recover from remote backups stored in other Regions, and update their applications to direct traffic away from the affected Regions. For customers requiring guidance on alternate regions, we recommend considering AWS Regions in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements.
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Title: Some users intermittently may be unable to run queries in Microsoft 365 Copilot and receive an error message User impact: Users intermittently may be unable to run queries in Microsoft 365 Copilot and receive an error message. More info: Users may receive an error that reads: "sorry, something went wrong." Current status: Our deployment monitoring is ongoing as our developed fix continues to saturate throughout the affected infrastructure. We'll aim to provide a timeline for this saturation process and full impact remediation by our next scheduled update. Scope of impact: This issue intermittently affects some users making requests in Copilot. This section may be updated as our investigation continues. Start time: Monday, April 13, 2026, at 12:00 AM UTC Root cause: Sustained pressure on a portion of infrastructure that handles Microsoft 365 Copilot queries is causing decreased service availability and resulting in impact. Next update by: Monday, April 20, 2026, at 9:00 PM UTC
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