"Since the 6th of November, we have been investigating and addressing disruptions affecting user login experiences for a small number of individual users. We are pleased to report that significant progress has been made in resolving these issues. A large number of affected users can now access the platform without any difficulties. Our team continues to work diligently to ensure a full resolution for all users. We are monitoring the situation closely and will provide further updates as necessary. We sincerely apologise for the inconvenience caused and appreciate your patience as we work to restore normal service."
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