We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Network infrastructure and dependent systems continue to improve as we bring affected hardware back online. Some replacement hardware has been delivered and installation is proceeding as components arrive on-site. In parallel, we are shifting network traffic to allow restored devices to begin serving customers as they come online. As we progress through recovery, customers will observe restoration occurring in two stages. In the first stage, BGP sessions will re-establish but IP prefixes will not yet be advertised, this indicates that recovery is still in progress and the underlying infrastructure is not yet ready to carry traffic. In the second stage, IP prefix advertisement will resume, at which point the infrastructure is fully remediated and connectivity is restored. While we do not currently have an ETA for full recovery, we continue to work as quickly and safely as possible to mitigate the impact for customers. We will provide another update by August 17 10:30 AM PDT, or sooner as remediation progresses.
We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Custom channel retention settings have been restored for affected customers. Custom retention jobs remain on hold for some customers as we work to fully resolve the underlying cause regarding the custom message retention issues.
We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Custom channel retention settings have been restored for affected customers. Custom retention jobs remain on hold for some customers as we work to fully resolve the underlying cause regarding the custom message retention issues.
