Is Canvas by Instructure Down?
Current Canvas by Instructure Status: up

Status History

We've been monitoring Canvas by Instructure since March 3, 2017. Here's the history of service outages we've observed from the Canvas by Instructure status page:

Recent Canvas by Instructure Outages and Issues

Follow the recent outages and downtime for Canvas by Instructure in the table below.

Start Time Type Length Message Details
September 21, 2020 14:52 UTC WARN about 1 hour New Analytics are intermittently giving 504 error messages. Investigating - We are currently investigating this issue. Sep 21, 08:49 MDT
September 15, 2020 21:17 UTC WARN about 3 hours Some users may be unable to connect to Support via phone. Investigating - Some users may be unable to connect via phone. Our phone provider is currently lo...
September 11, 2020 11:22 UTC WARN 1 day Some users are experiencing an error when previewing files in Canvas Investigating - Some users are getting an "{error: Invalid session}" error message when previewin...
September 03, 2020 22:32 UTC WARN about 1 hour A small amount of users maybe experiencing error messages or long load times when accessing Canvas. Investigating - We are currently investigating this issue Sep 3, 16:27 MDT
September 02, 2020 16:07 UTC WARN about 1 hour A small subset of users are experiencing error messages when creating and/or editing items in Canvas. Investigating - A small subset of users might be getting error messages when trying to edit items...
September 01, 2020 21:22 UTC WARN about 2 hours Some Canvas data is delayed in processing Identified - Due to a high volume of requests coming to Canvas application servers , Canvas User ...
August 31, 2020 12:57 UTC WARN 25 minutes A small amount of users maybe experiencing long load times when accessing Canvas. Investigating - We are currently investigating this issue. Aug 31, 06:54 MDT
August 31, 2020 10:12 UTC WARN about 1 hour A small subset of users are experiencing error messages when creating and/or editing items in Canvas. Investigating - A small subset of users might be getting error messages when trying to edit items...
August 30, 2020 17:42 UTC WARN 35 minutes A small amount of users maybe experiencing long load times or when accessing Canvas. Identified - Our Devops team was able to identify this issue and are working on a resolution Aug ...
August 30, 2020 13:32 UTC WARN about 2 hours problems with Canvas Helplines. Investigating - We are currently having issues where users are not able to contact Canvas agents ...

Supported Features

We support the following features in our integration with the Canvas by Instructure status page:

  • Down Notifications

    If Canvas by Instructure is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Canvas by Instructure is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Canvas by Instructure posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Canvas by Instructure enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Canvas by Instructure publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Canvas by Instructure posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Canvas by Instructure has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Canvas by Instructure has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Canvas by Instructure down today?

According to its status page Canvas by Instructure is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Canvas by Instructure is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Canvas by Instructure is having issues?

There are two main options: You can check the Canvas by Instructure status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Canvas by Instructure status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Canvas by Instructure status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Canvas by Instructure customer support while checking everything on your side. You can also try Tweeting at them via @instructure on Twitter. Or visit their official status page or website:

Canvas by Instructure Down?

Are you experiencing issues with Canvas by Instructure? Please share your issues below and let others know. Sign up above to receive notifications when Canvas by Instructure published outages.

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