Is Datto Support Phones down?
Current Datto Support Phones status is UP

We checked the official Datto Support Phones Status Page 2 min. 51 sec. ago. Learn more
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Recent Datto Support Phones Outages and Issues

Follow the recent outages and downtime for Datto Support Phones in the table below.

Start Time

Type

Length

Message

Details

September 19, 2023 19:32 UTC

DOWN

ongoing

Support Phone Outage causing inbound calls to fail to connect to a Support Representative

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Start Time

September 19, 2023 19:32 UTC

Type DOWN
Affected Components

Datto Phones - Support Phones

Message

Support Phone Outage causing inbound calls to fail to connect to a Support Representative

Details

Monitoring - A fix has been implemented and we are monitoring the results. Sep 19, 2023 - 19:31 UTC

September 19, 2023 18:57 UTC

DOWN

35 minutes

Support Phone Outage causing inbound calls to fail to connect to a Support Representative

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Start Time

September 19, 2023 18:57 UTC

Type DOWN
Affected Components

Datto Phones - Support Phones

Message

Support Phone Outage causing inbound calls to fail to connect to a Support Representative

Details

Investigating - We are currently aware of a problem where the Support Phone system is experiencing an outage which may cause inbound calls to fail to connect to a Support representative. Our Engineering team is currently investigating the problem and working towards a resolution to restore this service. You can monitor the current status of this issue at https://status.datto.com/ Sep 19, 2023 - 18:54 UTC

June 15, 2023 22:07 UTC

DOWN

about 3 hours

Support Phones - All regions - Unable to receive calls

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Start Time

June 15, 2023 22:07 UTC

Type DOWN
Affected Components

Datto Phones - Support Phones

Datto Phones - Phone Portal (Contact Center)

Message

Support Phones - All regions - Unable to receive calls

Details

Investigating - We are currently experiencing an outage with our phone system, to contact support please chat with us via the support page or create a ticket and we will call you back. Jun 15, 2023 - 22:03 UTC

February 16, 2023 08:57 UTC

WARN

25 minutes

Kaseya Internal phone system outage

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Start Time

February 16, 2023 08:57 UTC

Type WARN
Affected Components

Datto Phones - Phone Portal (Contact Center)

Datto Phones - Support Phones

Message

Kaseya Internal phone system outage

Details

Investigating - Dear valued partners,We are currently experiencing an outage with our internal phone system, calls may not connect or get disconnected. In the meantime, we are available on chat if you require immediate assistance.https://helpdesk.kaseya.com/ Feb 16, 2023 - 08:53 UTC

February 06, 2023 20:02 UTC

MAINT

10 days

Support Phone System Outage

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Start Time

February 06, 2023 20:02 UTC

Type MAINT
Affected Components

Datto Phones - Phone Portal (Contact Center)

Datto Phones - Support Phones

Message

Support Phone System Outage

Details

Monitoring - A fix has been implemented and we are monitoring the results. Feb 06, 2023 - 19:57 UTC

2024-03-21 19:25:02 UTC UTC

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2024-03-21 19:25:02 UTC UTC

STATUS

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2024-03-21 19:25:02 UTC UTC

STATUS

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2024-03-21 19:25:02 UTC UTC

STATUS

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2024-03-21 19:25:02 UTC UTC

STATUS

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Sign Up for More Datto Support Phones History

StatusGator has over 3 years of Datto Support Phones status history.

No outages or status changes in the last 24 hours

Datto Support Phones status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Datto Support Phones Outage and Status History

We've been monitoring Datto Support Phones outages since August 4, 2020.
Here's the history of service outages we've observed from the Datto Support Phones Status Page:

March 2024

February 2024

January 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Datto Support Phones Status Page Integration

Datto Support Phones is an IT and Backup solution that StatusGator has been monitoring since August 2020. Over the past over 3 years, we have collected data on on more than 2,904 outages that affected Datto Support Phones users. When Datto Support Phones publishes downtime on their status page, they do so across 93 components and 15 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 200 StatusGator users monitor Datto Support Phones to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular it services monitored on our platform. We've sent more than 17,600 notifications to our users about Datto Support Phones incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Datto Support Phones is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Datto Support Phones is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Datto Support Phones posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Datto Support Phones enters a pre-planned maintenance window, keeping you up to date.

Since Datto Support Phones publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Datto Support Phones posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Datto Support Phones has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Datto Support Phones has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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