Is ServiceRocket down?
Current ServiceRocket status is UP

We checked the official ServiceRocket Status Page 3 min. 51 sec. ago. Learn more
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Recent ServiceRocket Outages and Issues

Follow the recent outages and downtime for ServiceRocket in the table below.

Start Time

Type

Length

Message

Details

January 28, 2024 09:05 UTC

MAINT

about 2 hours

Security & Encryption for Confluence Cloud Infrastructure Transfer

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Start Time

January 28, 2024 09:05 UTC

Type MAINT
Affected Components

Atlassian Cloud Apps - Security and Encryption for Confluence Cloud

Message

Security & Encryption for Confluence Cloud Infrastructure Transfer

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 28, 2024 - 09:00 UTC

October 24, 2023 09:45 UTC

MAINT

10 minutes

Migration of Publisher for Confluence Cloud to Salesforce Infrastructure to Appfire

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Start Time

October 24, 2023 09:45 UTC

Type MAINT
Message

Migration of Publisher for Confluence Cloud to Salesforce Infrastructure to Appfire

Details

Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct 24, 2023 - 09:42 UTC

October 17, 2023 15:10 UTC

DOWN

25 minutes

Errors when accessing Connections and in lightning components in Salesforce

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Start Time

October 17, 2023 15:10 UTC

Type DOWN
Affected Components

Atlassian Cloud Apps - Connector for Salesforce & Jira Cloud

Message

Errors when accessing Connections and in lightning components in Salesforce

Details

Investigating - We are aware of an issue that is affecting the Connector for Salesforce & Jira that displays Errors when accessing your Connections, and from Salesforce when loading the Lightning Components. We are looking into the issue and will provide updates. Oct 17, 2023 - 15:07 UTC

September 09, 2023 06:00 UTC

MAINT

about 2 hours

Migration of Connector for Salesforce & Confluence Cloud Infrastructure to Appfire

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Start Time

September 09, 2023 06:00 UTC

Type MAINT
Affected Components

Atlassian Cloud Apps - Salesforce and Confluence Connector Cloud

Message

Migration of Connector for Salesforce & Confluence Cloud Infrastructure to Appfire

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 09, 2023 - 06:00 UTC

August 31, 2023 22:00 UTC

MAINT

4 days

ServiceRocket Support Portal Scheduled Migration

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Start Time

August 31, 2023 22:00 UTC

Type MAINT
Affected Components

Support Portal - Service Desk Internal

Support Portal - Service Desk Email Requests

Support Portal - Service Desk Portal

Message

ServiceRocket Support Portal Scheduled Migration

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 31, 2023 - 22:00 UTC

2024-02-18 20:59:25 UTC UTC

STATUS

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2024-02-18 20:59:25 UTC UTC

STATUS

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2024-02-18 20:59:25 UTC UTC

STATUS

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2024-02-18 20:59:25 UTC UTC

STATUS

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2024-02-18 20:59:25 UTC UTC

STATUS

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StatusGator has over 1 year of ServiceRocket status history.

ServiceRocket Components and Services

View details of the current ServiceRocket status below.

Name

Status

Details

ServiceRocket Documentation

UP See more

ServiceRocket Portal

UP See more

ServiceRocket Service Desk Email Requests

UP See more

ServiceRocket Service Desk Internal

UP See more

ServiceRocket Service Desk Portal

UP See more

ServiceRocket Surveys for JSM

UP See more

ServiceRocket Website

UP See more

No outages or status changes in the last 24 hours

ServiceRocket status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

ServiceRocket Outage and Status History

We've been monitoring ServiceRocket outages since September 29, 2022.
Here's the history of service outages we've observed from the ServiceRocket Status Page:

February 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our ServiceRocket Status Page Integration

ServiceRocket is a CI/CD solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 32 outages that affected ServiceRocket users. When ServiceRocket publishes downtime on their status page, they do so across 7 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor ServiceRocket to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about ServiceRocket incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If ServiceRocket is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when ServiceRocket is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

ServiceRocket posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ServiceRocket enters a pre-planned maintenance window, keeping you up to date.

Since ServiceRocket publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When ServiceRocket posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When ServiceRocket has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because ServiceRocket has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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