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Current CodeTwo status is UP

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Recent CodeTwo Outages and Issues

Follow the recent outages and downtime for CodeTwo in the table below.

Start Time

Type

Length

Message

Details

March 15, 2024 08:21 UTC

WARN

about 9 hours

[Germany West Central] Outlook add-in issues - signatures might not be added again

See more
Start Time

March 15, 2024 08:21 UTC

Type WARN
Affected Components

Germany West Central - Outlook add-ins

Message

[Germany West Central] Outlook add-in issues - signatures might not be added again

Details

Investigating - We can see the problem with Outlook add-in reported yesterday (https://status.codetwo.com/incidents/988w7914l855) is back for a subset of users in Germany West Central and might affect even customers who updated Outlook for Windows to the newest version (which temporarily resolved the problem yesterday).This problem is related to Microsoft infrastructure and backend code, which CodeTwo has no control of, and it affects any Outlook web add-in in Outlook for Windows (also from other vendors). Microsoft has been working on resolving this issue since yesterday, but so far the problem has not been identified by them. CodeTwo is currently helping Microsoft with repro steps and finding the culprit.If your users are affected and their signatures are not added as they type an email, please inform them to use Outlook on the web (OWA) until the issue is resolved, or you can use the server-side mode only for your organization (which will add all signatures after emails are sent - irrespective of the add-in functionality).Add-ins in Outlook for Mac, OWA, iPhone and Android seem to work correctly across the entire user base. The next update will provided when we learn more about the problem. Mar 15, 2024 - 08:20 UTC

March 14, 2024 11:26 UTC

WARN

about 1 hour

[Germany] Outlook add-in might not add signatures in Outlook for Windows

See more
Start Time

March 14, 2024 11:26 UTC

Type WARN
Affected Components

Germany West Central - Outlook add-ins

Message

[Germany] Outlook add-in might not add signatures in Outlook for Windows

Details

Identified - A recent update performed by Microsoft might affect some Outlook web add-ins and prevent them from adding content to emails. CodeTwo add-ins are affected as well (signatures are not added). The problem concerns Outlook version 2402, build 17328.20162, Current Update Channel from March 4, 2024. We're in touch with Microsoft product groups to help them resolve the problem but we can see that updating Outlook to the newest version resolves the problem. To fix the problem now, update Outlook on Windows to the most recent build: version 2402, build 17328.20184 (File > Office Account > Update Options > Update now). To check what version of Outlook you have please go to File > Office Account > About Outlook. Other Outlook versions and Outlook for Mac/iOS/Android do not seem to be affected. Signatures added in the server-side mode are added normally. Mar 14, 2024 - 11:23 UTC

December 28, 2023 10:01 UTC

MAINT

about 1 hour

Scheduled maintenance: CodeTwo Web Add-in

See more
Start Time

December 28, 2023 10:01 UTC

Type MAINT
Affected Components

Canada East - Outlook add-ins

Germany West Central - Outlook add-ins

North Central US - Outlook add-ins

North Europe - Outlook add-ins

West Europe - Outlook add-ins

West US - Outlook add-ins

UK South - Outlook add-ins

UAE North - Outlook add-ins

Australia East - Outlook add-ins

Message

Scheduled maintenance: CodeTwo Web Add-in

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 28, 2023 - 10:00 UTC

July 26, 2023 10:36 UTC

WARN

about 4 hours

[Global] Auto replies incorrectly considered as spam and not delivered to recipients

See more
Start Time

July 26, 2023 10:36 UTC

Type WARN
Affected Components

North Europe - Mail flow

UAE North - Mail flow

Canada East - Mail flow

Germany West Central - Mail flow

North Central US - Mail flow

West Europe - Mail flow

West US - Mail flow

UK South - Mail flow

Australia East - Mail flow

Message

[Global] Auto replies incorrectly considered as spam and not delivered to recipients

Details

Identified - Our monitoring team have noticed that within the last 24 hours a large number of auto replies sent from Microsoft 365 tenants (everywhere in the world) have been considered as spam by Microsoft and thus not delivered to CodeTwo for final processing. Therefore, these messages have not been delivered to final recipients.It looks like Microsoft, for some reason, started to classify auto replies (and maybe also other types of automated messages, but we have not been able to confirm this yet) as spam or phishing and send them through a new high-risk delivery pool with IP range 40.95.0.0/16 (which is not a part of official "spf.protection.outlook.com"). Since Microsoft native mechanisms indicate that these emails are high risk messages, our software security mechanisms reject them to protect our IPs reputation. We have started working on this problem with Microsoft Premier Support now, but we recommend that you contact Microsoft support for assistance as well.To apply a temporary fix, you can exclude auto replies from going through CodeTwo transport rule as described in this article (https://www.codetwo.com/kb/automatic-replies-should-not-be-processed/), but note that these emails may still get blocked/rejected on the recipient’s end, as most of mail servers do not accept emails sent through the high-risk delivery pool (https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/outbound-spam-high-risk-delivery-pool-about?view=o365-worldwide#high-risk-delivery-pool). All standard emails sent by users are not affected by this problem. The next update will be provided within the next 4 hours. Jul 26, 2023 - 10:33 UTC

April 06, 2023 09:36 UTC

WARN

about 1 hour

[North Central US] Degraded performance of app.codewo.com

See more
Start Time

April 06, 2023 09:36 UTC

Type WARN
Affected Components

North Central US - Admin Panel (emailsignatures365.codetwo.com)

Message

[North Central US] Degraded performance of app.codewo.com

Details

Update - We are continuing to investigate this problem. We can see that some Admin Panel features are also temporarily unavailable. Signatures are imprinted normally. Apr 06, 2023 - 09:34 UTC

2024-03-15 18:26:30 UTC UTC

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2024-03-15 18:26:30 UTC UTC

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2024-03-15 18:26:30 UTC UTC

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2024-03-15 18:26:30 UTC UTC

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2024-03-15 18:26:30 UTC UTC

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StatusGator has over 4 years of CodeTwo status history.

CodeTwo Components and Services

View details of the current CodeTwo status below.

Name

Status

Details

CodeTwo Admin Panel (emailsignatures365.codetwo.com)

UP See more

CodeTwo Attributes manager (attributes.codetwo.com)

UP See more

CodeTwo Autoresponder management (app.codetwo.com)

UP See more

CodeTwo Autoresponder sending (rules processing)

UP See more

CodeTwo Azure AD data caching

UP See more

CodeTwo Insights (insights.codetwo.com)

UP See more

CodeTwo Mail flow

UP See more

CodeTwo My user info editor (user.codetwo.com)

UP See more

CodeTwo Onboarding

UP See more

CodeTwo One-click surveys (ratings counting)

UP See more

CodeTwo Outlook add-ins

UP See more

CodeTwo Sent Items Update

UP See more

CodeTwo Signature adding (rules processing)

UP See more

CodeTwo Signature management (app.codetwo.com)

UP See more

1 status change in the last 24 hours

CodeTwo status, last 24 hours:

7:00 PM
1:00 AM
7:00 AM
1:00 PM
7:00 PM
7:00 PM
7:00 AM
7:00 PM
  • Up: 15 hours

  • Warn: 9 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

CodeTwo Outage and Status History

We've been monitoring CodeTwo outages since November 26, 2019.
Here's the history of service outages we've observed from the CodeTwo Status Page:

February 2024

January 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our CodeTwo Status Page Integration

CodeTwo is a Hosting and Productivity solution that StatusGator has been monitoring since November 2019. Over the past over 4 years, we have collected data on on more than 58 outages that affected CodeTwo users. When CodeTwo publishes downtime on their status page, they do so across 126 components and 9 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor CodeTwo to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular hosting services monitored on our platform. We've sent more than 400 notifications to our users about CodeTwo incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If CodeTwo is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when CodeTwo is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

CodeTwo posts separate notifications for planned maintenance work. StatusGator will notify subscribers when CodeTwo enters a pre-planned maintenance window, keeping you up to date.

Since CodeTwo publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When CodeTwo posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When CodeTwo has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because CodeTwo has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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