Follow the recent outages and downtime for Help Scout in the table below.
Start Time |
Type |
Length |
Message |
Details |
|||||
---|---|---|---|---|---|---|---|---|---|
April 19, 2024 14:22 UTC |
WARN |
about 2 hours |
Connection Issues |
See more
|
|||||
April 03, 2024 13:27 UTC |
DOWN |
5 minutes |
Docs Connection Errors |
See more
|
|||||
March 31, 2024 09:57 UTC |
DOWN |
30 minutes |
Docs Connection Errors |
See more
|
|||||
March 27, 2024 22:52 UTC |
WARN |
about 2 hours |
App Delays |
See more
|
|||||
March 27, 2024 17:27 UTC |
WARN |
10 minutes |
App Delays |
See more
|
|||||
2024-04-19 19:38:49 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-19 19:38:49 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-19 19:38:49 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-19 19:38:49 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
2024-04-19 19:38:49 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more |
Sign Up for More Help Scout History
StatusGator has about 7 years of Help Scout status history.
View details of the current Help Scout status below.
Help Scout status, last 24 hours:
Up: 22 hours
Warn: 2 hours
Down: 0 minutes
Maintenance: 0 minutes
We've been monitoring Help Scout outages since January 31, 2017.
Here's the history of service outages we've observed from the Help Scout Status Page:
Help Scout is a CRM solution that StatusGator has been monitoring since January 2017. Over the past about 7 years, we have collected data on on more than 451 outages that affected Help Scout users. When Help Scout publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor Help Scout to get notified when it's down, is under maintenance, or has an outage. We've sent more than 2,700 notifications to our users about Help Scout incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If Help Scout is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Help Scout is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Help Scout posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Help Scout enters a pre-planned maintenance window, keeping you up to date.
Since Help Scout publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When Help Scout posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Help Scout has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Help Scout has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!
Are you experiencing issues with Help Scout? Sign up to receive notifications when Help Scout publishes outages.
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StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 3,580 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.
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