Is Helpshift down?
Current Helpshift status is UP

We checked the official Helpshift Status Page 4 min. 47 sec. ago. Learn more
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Recent Helpshift Outages and Issues

Follow the recent outages and downtime for Helpshift in the table below.

Start Time

Type

Length

Message

Details

March 24, 2024 21:01 UTC

MAINT

about 3 hours

LanguageAI maintenance on Sunday, March 24th (9pm-midnight GMT)

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Start Time

March 24, 2024 21:01 UTC

Type MAINT
Affected Components

Language AI

Message

LanguageAI maintenance on Sunday, March 24th (9pm-midnight GMT)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 24, 2024 - 21:00 UTC

March 21, 2024 13:11 UTC

WARN

about 1 hour

Dashboard and Bots performance degraded

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Start Time

March 21, 2024 13:11 UTC

Type WARN
Affected Components

Time Based Automation

Message

Dashboard and Bots performance degraded

Details

Update - A fix has been implemented and we are monitoring the results. Mar 21, 2024 - 13:09 UTC

March 21, 2024 13:06 UTC

WARN

5 minutes

Dashboard and Bots performance degraded

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Start Time

March 21, 2024 13:06 UTC

Type WARN
Affected Components

Time Based Automation

Message

Dashboard and Bots performance degraded

Details

Update - We are continuing to investigate this issue. Mar 21, 2024 - 13:03 UTC

March 21, 2024 12:51 UTC

WARN

15 minutes

Dashboard and Bots performance degraded

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Start Time

March 21, 2024 12:51 UTC

Type WARN
Affected Components

Time Based Automation

Auto Assignment

Web Chat

Message

Dashboard and Bots performance degraded

Details

Update - We are continuing to investigate this issue. Mar 21, 2024 - 12:50 UTC

March 21, 2024 12:37 UTC

WARN

14 minutes

Dashboard and Bots performance degraded

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Start Time

March 21, 2024 12:37 UTC

Type WARN
Affected Components

Bots

Management Portal

Message

Dashboard and Bots performance degraded

Details

Investigating - The Issue Status is not getting updated. Our team is currently investigating the issue. Mar 21, 2024 - 12:33 UTC

2024-03-25 04:40:18 UTC UTC

STATUS

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2024-03-25 04:40:18 UTC UTC

STATUS

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2024-03-25 04:40:18 UTC UTC

STATUS

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2024-03-25 04:40:18 UTC UTC

STATUS

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2024-03-25 04:40:18 UTC UTC

STATUS

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Sign Up for More Helpshift History

StatusGator has almost 4 years of Helpshift status history.

Helpshift Components and Services

View details of the current Helpshift status below.

Name

Status

Details

Helpshift Amazon Webservices datacenter #1

UP See more

Helpshift Amazon Webservices datacenter #2

UP See more

Helpshift Analytics Dashboard

UP See more

Helpshift APIs

UP See more

Helpshift Audit Trail

UP See more

Helpshift Auto Assignment

UP See more

Helpshift Bots

UP See more

Helpshift Channel Integrations

UP See more

Helpshift CSV Reports

UP See more

Helpshift Email delivery

UP See more

Helpshift Inbound email processing

UP See more

Helpshift Issues Analytics API

UP See more

Helpshift Language AI

UP See more

Helpshift Management Portal

UP See more

Helpshift Mobile SDK

UP See more

Helpshift PowerBi

UP See more

Helpshift Predict

UP See more

Helpshift Pre-issue flow

UP See more

Helpshift Push Notifications

UP See more

Helpshift Quick Replies

UP See more

Helpshift Salesforce Sync

UP See more

Helpshift Smart Intents

UP See more

Helpshift Time Based Automation

UP See more

Helpshift Web Chat

UP See more

Helpshift Webhooks

UP See more

Helpshift Web Support Page

UP See more

1 status change in the last 24 hours

Helpshift status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 21 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 3 hours

Helpshift Outage and Status History

We've been monitoring Helpshift outages since May 18, 2020.
Here's the history of service outages we've observed from the Helpshift Status Page:

Instant enriched data from
3,570 status pages

About Our Helpshift Status Page Integration

Helpshift is an APIs, CRM, IT, and Project Management solution that StatusGator has been monitoring since May 2020. Over the past almost 4 years, we have collected data on on more than 368 outages that affected Helpshift users. When Helpshift publishes downtime on their status page, they do so across 26 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Helpshift to get notified when it's down, is under maintenance, or has an outage. We've sent more than 300 notifications to our users about Helpshift incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Helpshift is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Helpshift is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Helpshift posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Helpshift enters a pre-planned maintenance window, keeping you up to date.

Since Helpshift publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Helpshift posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Helpshift has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Helpshift has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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