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Current West Intercall status is UP

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Recent West Intercall Outages and Issues

Follow the recent outages and downtime for West Intercall in the table below.

Start Time

Type

Length

Message

Details

November 30, 2023 15:43 UTC

WARN

about 2 hours

INC-16640 - HouseCalls Pro issue

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Start Time

November 30, 2023 15:43 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls Pro

Message

INC-16640 - HouseCalls Pro issue

Details

Identified - "Our systems are currently experiencing outage affecting HouseCalls Pro. This temporary disruption may affect your access to our services. Our technical teams are actively working to resolve the issue and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and assure you that we are doing everything in our power to rectify the situation. We will provide regular updates regarding the progress of the resolution. If you have any immediate concerns or questions, please don’t hesitate to reach out to our support team at 877-269-2904. We appreciate your patience and understanding during this time. Thank you for being a valued customer and we apologize once again for the inconvenience caused." Nov 30, 2023 - 09:43 CST

November 28, 2023 16:58 UTC

WARN

11 minutes

INC-16572 - HouseCalls Pro issue

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Start Time

November 28, 2023 16:58 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls ASP

TeleVox Healthcare - HouseCalls Pro

Message

INC-16572 - HouseCalls Pro issue

Details

Investigating - HCPro is currently experiencing technical difficulties. Technical teams are currently engaged to resolve this issue. Clients may see an interruption to notifications , and inability to access the HCPro Web portal. Nov 28, 2023 - 10:57 CST

November 28, 2023 16:43 UTC

WARN

15 minutes

INC-16572 - HouseCalls Pro issue

See more
Start Time

November 28, 2023 16:43 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls ASP

Message

INC-16572 - HouseCalls Pro issue

Details

Investigating - HCPro is currently experiencing technical difficulties. Technical teams are currently engaged to resolve this issue. Clients may see an interruption to notifications , and inability to access the HCPro Web portal. Nov 28, 2023 - 10:43 CST

November 22, 2023 15:58 UTC

WARN

about 1 hour

INC-16025 - Callpointe/Engage voice message issue

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Start Time

November 22, 2023 15:58 UTC

Type WARN
Affected Components

TeleVox Healthcare - CallPointe/Engage

Message

INC-16025 - Callpointe/Engage voice message issue

Details

Investigating - The Callpointe/Engage platform is currently experiencing an issue delivering outbound voice communications. Texts and emails are not impacted. Efforts are underway to identify and correct this error. Nov 22, 2023 - 09:54 CST

November 08, 2023 13:48 UTC

DOWN

30 minutes

INC14228 ClientTell outage

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Start Time

November 08, 2023 13:48 UTC

Type DOWN
Affected Components

TeleVox Healthcare - ClientTell

Message

INC14228 ClientTell outage

Details

Monitoring - ClientTell is currently unable to process notifications. Teams are working resolution and will provide periodic updates. Nov 08, 2023 - 07:43 CST

2024-04-11 10:08:04 UTC UTC

STATUS

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2024-04-11 10:08:04 UTC UTC

STATUS

? minutes

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2024-04-11 10:08:04 UTC UTC

STATUS

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2024-04-11 10:08:04 UTC UTC

STATUS

? minutes

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2024-04-11 10:08:04 UTC UTC

STATUS

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StatusGator has over 5 years of West Intercall status history.

West Intercall Components and Services

View details of the current West Intercall status below.

Name

Status

Details

West Intercall Agent Desktop Client (ADC)

UP See more

West Intercall CallPointe/Engage

UP See more

West Intercall Carrier Outage

UP See more

West Intercall Cisco CCA - Cloud Connected Audio

UP See more

West Intercall Cisco Contact Center Enterprise (CCCE)

UP See more

West Intercall Cisco Contact Center Solution

UP See more

West Intercall Client Support customer portal (http://mytelevox.com)

UP See more

West Intercall Client Support Phone System

UP See more

West Intercall ClientTell

UP See more

West Intercall Cloud Contact CE

UP See more

West Intercall Cloud Contact Pro

UP See more

West Intercall ControlMaxx

UP See more

West Intercall HouseCalls ASP

UP See more

West Intercall HouseCalls Pro

UP See more

West Intercall Intrado Network

UP See more

West Intercall Jabber

UP See more

West Intercall MaxxConnect

UP See more

West Intercall MaxxSecure

UP See more

West Intercall PhoneTree

UP See more

West Intercall T-Link

UP See more

West Intercall VoiceMaxx

UP See more

West Intercall VoiceMaxx CE

UP See more

West Intercall Web

UP See more

West Intercall Zabbix

UP See more

No outages or status changes in the last 24 hours

West Intercall status, last 24 hours:

11:00 AM
5:00 PM
11:00 PM
5:00 AM
11:00 AM
11:00 AM
11:00 PM
11:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

West Intercall Outage and Status History

We've been monitoring West Intercall outages since November 3, 2018.
Here's the history of service outages we've observed from the West Intercall Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our West Intercall Status Page Integration

West Intercall is a Communications and Telephony solution that StatusGator has been monitoring since November 2018. Over the past over 5 years, we have collected data on on more than 1,037 outages that affected West Intercall users. When West Intercall publishes downtime on their status page, they do so across 24 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor West Intercall to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If West Intercall is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when West Intercall is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

West Intercall posts separate notifications for planned maintenance work. StatusGator will notify subscribers when West Intercall enters a pre-planned maintenance window, keeping you up to date.

Since West Intercall publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When West Intercall posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When West Intercall has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because West Intercall has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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