As you may know, StatusGator status pages allow end-users to submit what we call issue reports — problems with services that may not yet appear on your status page. You have always been able to get notified via email of those. But now you can also receive issue reports as tickets in your helpdesk. Integrations with Freshdesk, Freshservice or Zendesk have just been released.
Simply set up one of the helpdesk integrations and enable “Get helpdesk tickets for reported issues” option in your status page settings.
Would you also like to receive tickets when one of your monitors goes down? Do you have other ways you’d like to integrate helpdesk systems? Your helpdesk not listed here? Reach out to support or email us at hi@statusgator.com.