Is Adyen Customer area/Reporting down?
Current Adyen Customer area/Reporting status is UP

We have identified an issue in our platform which started at 08:00 CEST on April 15, 2024, resulting in installments transactions being processed as one-off transactions, affecting a subset of customers located in Mexico. Our engineering team is actively engaged in resolving this issue. We are also collecting information about all affected transactions and reaching out to the issuers to request they approve the installments, so that the transaction can be processed as per the merchant's and shopper's requests. Please note that this action can only be done if you have explicitly signed the Installments contract with Adyen. If you have any questions, please reach out to your Adyen point of contact or soporte@adyen.com

We have identified an issue resulting in the transaction list not being updated with the latest transactions and the search functionality in the Customer Area not returning results for some search queries. Our technical teams have been engaged and are working on a resolution for this issue. Please note that payment processing is not affected by this issue. We will provide an update as soon as it's available. You can also follow future updates through our status page (https://status.adyen.com).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SoftBank starting at 05:00 CEST. We have contacted SoftBank and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (https://status.adyen.com).

We have identified an issue in the Live environment affecting the Customer Area (ca-live.adyen.com) sign-in functionality starting on April 8, 2024 at 05:55 CEST . As a result, you may not be able to sign-in at this time. Our engineering team has been engaged and is urgently working to resolve this issue. Live environment payment processing is not affected by this incident. Please follow new updates through our Status Page (https://status.adyen.com).

We have been informed of issues with Vipps starting at 10:58 CET. This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen. We are in contact with Vipps and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (https://status.adyen.com).