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Current West Intercall Cloud Contact CE status is UP

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Recent West Intercall Cloud Contact CE Outages and Issues

Follow the recent outages and downtime for West Intercall Cloud Contact CE in the table below.

Start Time

Type

Length

Message

Details

January 16, 2023 15:03 UTC

WARN

ongoing

INC1195491

See more
Start Time

January 16, 2023 15:03 UTC

Type WARN
Affected Components

UCaaS (Unified Communications as a Service) - Cloud Contact CE

UCaaS (Unified Communications as a Service) - Agent Desktop Client (ADC)

UCaaS (Unified Communications as a Service) - Cloud Contact Pro

UCaaS (Unified Communications as a Service) - ControlMaxx

UCaaS (Unified Communications as a Service) - Intrado Network

UCaaS (Unified Communications as a Service) - VoiceMaxx CE

UCaaS (Unified Communications as a Service) - MaxxSecure

UCaaS (Unified Communications as a Service) - MaxxConnect

UCaaS (Unified Communications as a Service) - VoiceMaxx

UCaaS (Unified Communications as a Service) - Carrier Outage

UCaaS (Unified Communications as a Service) - Cisco Contact Center Enterprise (CCCE)

UCaaS (Unified Communications as a Service) - Jabber

UCaaS (Unified Communications as a Service) - Cisco Contact Center Solution

UCaaS (Unified Communications as a Service) - Zabbix

Message

INC1195491

Details

Update - Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience. Jan 16, 2023 - 09:02 CST

December 01, 2022 16:28 UTC

WARN

about 2 months

INC1195491

See more
Start Time

December 01, 2022 16:28 UTC

Type WARN
Affected Components

Unified Communication Services (Conferencing) - Cisco Direct Audio / Webex PSTN

Unified Communication Services (Conferencing) - Integrated Audio (Dial-out and Audio Integration)

Unified Communication Services (Conferencing) - InterCall Online

Unified Communication Services (Conferencing) - Cisco CCA - Cloud Connected Audio

Unified Communication Services (Conferencing) - Leaderview

UCaaS (Unified Communications as a Service) - MaxxSecure

UCaaS (Unified Communications as a Service) - MaxxConnect

UCaaS (Unified Communications as a Service) - Cisco Contact Center Solution

Healthcare - RemindMe

Healthcare - Web Services

Healthcare - Engage

UCaaS (Unified Communications as a Service) - Zabbix

Unified Communication Services (Conferencing) - Web Collaboration Tools

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: Canada

Unified Communication Services (Conferencing) - Video Collaboration Tools

Unified Communication Services (Conferencing) - IUM (Intercall Unified Meeting)

UCaaS (Unified Communications as a Service) - Agent Desktop Client (ADC)

Healthcare - HC Pro

Healthcare - SmartTextRT

Unified Communication Services (Conferencing) - Operator Assisted Conferencing

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: Americas

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: APAC

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: EMEA

Unified Communication Services (Conferencing) - Hoot

UCaaS (Unified Communications as a Service) - Carrier Outage

UCaaS (Unified Communications as a Service) - Cisco Contact Center Enterprise (CCCE)

UCaaS (Unified Communications as a Service) - Cloud Contact CE

UCaaS (Unified Communications as a Service) - Cloud Contact Pro

UCaaS (Unified Communications as a Service) - ControlMaxx

UCaaS (Unified Communications as a Service) - Intrado Network

UCaaS (Unified Communications as a Service) - Jabber

UCaaS (Unified Communications as a Service) - VoiceMaxx

UCaaS (Unified Communications as a Service) - VoiceMaxx CE

Commercial / Utility - Alert

Commercial / Utility - Cloud Contact Center

Commercial / Utility - High Volume Call Answering (HVCA)

Commercial / Utility - Inbound IVR

Commercial / Utility - Outbound Notifications

Healthcare - Campaign Central

Healthcare - Intrado Patient Messenger

Healthcare - HouseCalls

Healthcare - PhoneTree

Message

INC1195491

Details

Investigating - Hello,We are experiencing an issue with our internal network, Products are not impacted at this time.However, this may impact your ability to reach us via phone. The best method to contact support is by email or chat.We will provide an update when this situation is resolved and we apologize for any inconvenience. Dec 01, 2022 - 10:25 CST

June 12, 2022 04:03 UTC

MAINT

about 7 hours

RTAWY0001061 - Route Away of SWN01

See more
Start Time

June 12, 2022 04:03 UTC

Type MAINT
Affected Components

UCaaS (Unified Communications as a Service) - VoiceMaxx CE

Commercial / Utility - Alert

UCaaS (Unified Communications as a Service) - Zabbix

Unified Communication Services (Conferencing) - Operator Assisted Conferencing

UCaaS (Unified Communications as a Service) - Jabber

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: Canada

Healthcare - Engage

UCaaS (Unified Communications as a Service) - Carrier Outage

UCaaS (Unified Communications as a Service) - Cloud Contact Pro

Healthcare - RemindMe

Commercial / Utility - High Volume Call Answering (HVCA)

Healthcare - Web Services

UCaaS (Unified Communications as a Service) - ControlMaxx

Unified Communication Services (Conferencing) - Cisco CCA - Cloud Connected Audio

Commercial / Utility - Outbound Notifications

Healthcare - PhoneTree

Unified Communication Services (Conferencing) - Web Collaboration Tools

Healthcare - Campaign Central

Commercial / Utility - Cloud Contact Center

UCaaS (Unified Communications as a Service) - MaxxSecure

UCaaS (Unified Communications as a Service) - VoiceMaxx

UCaaS (Unified Communications as a Service) - MaxxConnect

Healthcare - SmartTextRT

UCaaS (Unified Communications as a Service) - Cloud Contact CE

Commercial / Utility - Inbound IVR

Unified Communication Services (Conferencing) - Leaderview

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: APAC

UCaaS (Unified Communications as a Service) - Agent Desktop Client (ADC)

UCaaS (Unified Communications as a Service) - Intrado Network

Healthcare - Intrado Patient Messenger

Unified Communication Services (Conferencing) - Integrated Audio (Dial-out and Audio Integration)

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: Americas

Unified Communication Services (Conferencing) - Cisco Direct Audio / Webex PSTN

Unified Communication Services (Conferencing) - Video Collaboration Tools

UCaaS (Unified Communications as a Service) - Cisco Contact Center Solution

Healthcare - HC Pro

Healthcare - HouseCalls

Unified Communication Services (Conferencing) - Hoot

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: EMEA

UCaaS (Unified Communications as a Service) - Cisco Contact Center Enterprise (CCCE)

Unified Communication Services (Conferencing) - InterCall Online

Unified Communication Services (Conferencing) - IUM (Intercall Unified Meeting)

Message

RTAWY0001061 - Route Away of SWN01

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 11, 23:00 CDT

October 07, 2021 02:03 UTC

WARN

about 2 hours

INC0964334 - Toll-free numbers and conferences services are impacted

See more
Start Time

October 07, 2021 02:03 UTC

Type WARN
Affected Components

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: EMEA

UCaaS (Unified Communications as a Service) - Cloud Contact CE

UCaaS (Unified Communications as a Service) - MaxxConnect

Unified Communication Services (Conferencing) - Hoot

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: Americas

UCaaS (Unified Communications as a Service) - Cloud Contact Pro

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: APAC

Unified Communication Services (Conferencing) - Reservationless-Plus Bridging - Region: Canada

UCaaS (Unified Communications as a Service) - VoiceMaxx CE

Message

INC0964334 - Toll-free numbers and conferences services are impacted

Details

Investigating - This evening, Intrado was informed that multiple service offerings are experiencing issues with toll-free numbers and conference services. Technical teams are actively engaged and investigating. At this time, the impact appears to be caused by a third-party carrier issue. Oct 6, 21:00 CDT

August 15, 2020 04:03 UTC

MAINT

about 6 hours

Full Stack Geo-Redundancy Testing

See more
Start Time

August 15, 2020 04:03 UTC

Type MAINT
Affected Components

UCaaS (Unified Communications as a Service) - Agent Desktop Client (ADC)

UCaaS (Unified Communications as a Service) - Cisco Contact Center Enterprise (CCCE)

UCaaS (Unified Communications as a Service) - Cloud Contact CE

UCaaS (Unified Communications as a Service) - Cloud Contact Pro

UCaaS (Unified Communications as a Service) - ControlMaxx

UCaaS (Unified Communications as a Service) - VoiceMaxx CE

Message

Full Stack Geo-Redundancy Testing

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 14, 22:59 CDT

2024-04-29 02:56:08 UTC UTC

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2024-04-29 02:56:08 UTC UTC

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2024-04-29 02:56:08 UTC UTC

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2024-04-29 02:56:08 UTC UTC

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2024-04-29 02:56:08 UTC UTC

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Sign Up for More West Intercall Cloud Contact CE History

StatusGator has over 5 years of West Intercall Cloud Contact CE status history.

No outages or status changes in the last 24 hours

West Intercall Cloud Contact CE status, last 24 hours:

3:00 AM
9:00 AM
3:00 PM
9:00 PM
3:00 AM
3:00 AM
3:00 PM
3:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

West Intercall Cloud Contact CE Outage and Status History

We've been monitoring West Intercall Cloud Contact CE outages since November 3, 2018.
Here's the history of service outages we've observed from the West Intercall Cloud Contact CE Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our West Intercall Cloud Contact CE Status Page Integration

West Intercall Cloud Contact CE is a Telephony and Communications solution that StatusGator has been monitoring since November 2018. Over the past over 5 years, we have collected data on on more than 1,037 outages that affected West Intercall Cloud Contact CE users. When West Intercall Cloud Contact CE publishes downtime on their status page, they do so across 24 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor West Intercall Cloud Contact CE to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If West Intercall Cloud Contact CE is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when West Intercall Cloud Contact CE is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

West Intercall Cloud Contact CE posts separate notifications for planned maintenance work. StatusGator will notify subscribers when West Intercall Cloud Contact CE enters a pre-planned maintenance window, keeping you up to date.

Since West Intercall Cloud Contact CE publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When West Intercall Cloud Contact CE posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When West Intercall Cloud Contact CE has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because West Intercall Cloud Contact CE has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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