Is West Intercall HouseCalls Pro down?
Current West Intercall HouseCalls Pro status is UP

We checked the official West Intercall HouseCalls Pro Status Page recently. Learn more
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Recent West Intercall HouseCalls Pro Outages and Issues

Follow the recent outages and downtime for West Intercall HouseCalls Pro in the table below.

Start Time

Type

Length

Message

Details

November 30, 2023 15:43 UTC

WARN

about 2 hours

INC-16640 - HouseCalls Pro issue

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Start Time

November 30, 2023 15:43 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls Pro

Message

INC-16640 - HouseCalls Pro issue

Details

Identified - "Our systems are currently experiencing outage affecting HouseCalls Pro. This temporary disruption may affect your access to our services. Our technical teams are actively working to resolve the issue and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and assure you that we are doing everything in our power to rectify the situation. We will provide regular updates regarding the progress of the resolution. If you have any immediate concerns or questions, please don’t hesitate to reach out to our support team at 877-269-2904. We appreciate your patience and understanding during this time. Thank you for being a valued customer and we apologize once again for the inconvenience caused." Nov 30, 2023 - 09:43 CST

November 28, 2023 16:58 UTC

WARN

11 minutes

INC-16572 - HouseCalls Pro issue

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Start Time

November 28, 2023 16:58 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls ASP

TeleVox Healthcare - HouseCalls Pro

Message

INC-16572 - HouseCalls Pro issue

Details

Investigating - HCPro is currently experiencing technical difficulties. Technical teams are currently engaged to resolve this issue. Clients may see an interruption to notifications , and inability to access the HCPro Web portal. Nov 28, 2023 - 10:57 CST

October 19, 2023 14:38 UTC

WARN

about 12 hours

INC-11305 - HC Pro login issue

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Start Time

October 19, 2023 14:38 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls Pro

Message

INC-11305 - HC Pro login issue

Details

Investigating - Currently we are experiencing some reports where individual accounts are unable to log into to the HCPro Portal, this does not impact scheduled jobs. Please contact Support or your account management team if you are unable to login HCPro. Oct 19, 2023 - 09:38 CDT

September 11, 2023 19:43 UTC

WARN

about 1 month

Delays for Outgoing SMS on Housecalls platform

See more
Start Time

September 11, 2023 19:43 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls ASP

TeleVox Healthcare - HouseCalls Pro

Message

Delays for Outgoing SMS on Housecalls platform

Details

Update - We are continuing to investigate this issue. Sep 11, 2023 - 14:42 CDT

September 11, 2023 19:13 UTC

WARN

30 minutes

Delays for Outgoing SMS on Housecalls platform

See more
Start Time

September 11, 2023 19:13 UTC

Type WARN
Affected Components

TeleVox Healthcare - HouseCalls Pro

Message

Delays for Outgoing SMS on Housecalls platform

Details

Investigating - Outgoing SMS on Housecalls platform experiencing 25 minute delays or greater in sending. Back log is building. Sep 11, 2023 - 14:13 CDT

No outages or status changes in the last 24 hours

West Intercall HouseCalls Pro status, last 24 hours:

10:00 PM
4:00 AM
10:00 AM
4:00 PM
10:00 PM
10:00 PM
10:00 AM
10:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

West Intercall HouseCalls Pro Outage and Status History

We've been monitoring West Intercall HouseCalls Pro outages since November 3, 2018.
Here's the history of service outages we've observed from the West Intercall HouseCalls Pro Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our West Intercall HouseCalls Pro Status Page Integration

West Intercall HouseCalls Pro is a Telephony and Communications solution that StatusGator has been monitoring since November 2018. Over the past over 5 years, we have collected data on on more than 1,037 outages that affected West Intercall HouseCalls Pro users. When West Intercall HouseCalls Pro publishes downtime on their status page, they do so across 24 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor West Intercall HouseCalls Pro to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If West Intercall HouseCalls Pro is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when West Intercall HouseCalls Pro is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

West Intercall HouseCalls Pro posts separate notifications for planned maintenance work. StatusGator will notify subscribers when West Intercall HouseCalls Pro enters a pre-planned maintenance window, keeping you up to date.

Since West Intercall HouseCalls Pro publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When West Intercall HouseCalls Pro posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When West Intercall HouseCalls Pro has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because West Intercall HouseCalls Pro has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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