Is West Intercall PhoneTree down?
Current West Intercall PhoneTree status is UP

We checked the official West Intercall PhoneTree Status Page recently. Learn more
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Recent West Intercall PhoneTree Outages and Issues

Follow the recent outages and downtime for West Intercall PhoneTree in the table below.

Start Time

Type

Length

Message

Details

September 28, 2023 13:08 UTC

WARN

5 minutes

PhoneTree and HealthWave Connect retry issue

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Start Time

September 28, 2023 13:08 UTC

Type WARN
Affected Components

TeleVox Healthcare - PhoneTree

Message

PhoneTree and HealthWave Connect retry issue

Details

Identified - For all PhoneTree and HealthWave Connect results that would have been downloaded between 11 PM Eastern on 9/27 and 5 AM Eastern on 9/28 will need to be retried. For any jobs submitted during that window, check the website and if the job isn't showing, the file will need to be resubmitted. Sep 28, 2023 - 08:08 CDT

July 05, 2023 13:43 UTC

WARN

about 3 hours

INC1254386 - PhoneTree HealthWave Connect issue with calls

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Start Time

July 05, 2023 13:43 UTC

Type WARN
Affected Components

Healthcare - PhoneTree

Message

INC1254386 - PhoneTree HealthWave Connect issue with calls

Details

Investigating - Currently TeleVox is experiencing complications with the phone calling feature on the PhoneTree platform. Teams are currently investigating and working towards a resolution. SMS and email are not impacted at this time. Jul 05, 2023 - 08:43 CDT

June 16, 2023 20:48 UTC

WARN

30 minutes

Power outage affecting PhoneTree, PhoneTree Online and Healthwave.COM services

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Start Time

June 16, 2023 20:48 UTC

Type WARN
Affected Components

Healthcare - PhoneTree

Message

Power outage affecting PhoneTree, PhoneTree Online and Healthwave.COM services

Details

Investigating - There was power outage in our Winston-Salem DataCenter that has interrupted service to our PhoneTree, Healthwave.COM, and PhoneTree Online Services. We have staff on-site working to restore service and will update once service is restored. Jun 16, 2023 - 15:47 CDT

May 24, 2023 15:03 UTC

WARN

about 6 hours

INC1243647 - Callpointe/Engage, HouseCalls Pro & HouseCalls Heritage are experiencing delays

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Start Time

May 24, 2023 15:03 UTC

Type WARN
Affected Components

Healthcare - Televox HouseCalls ASP

Healthcare - PhoneTree

Healthcare - RemindMe

Message

INC1243647 - Callpointe/Engage, HouseCalls Pro & HouseCalls Heritage are experiencing delays

Details

Update - Teams completed adjustments in the call recording fetch process reducing the delay from answer to voice start. Abnormalities in message left on voicemails continues to be researched for solution. May 24, 2023 - 10:01 CDT

April 16, 2023 05:03 UTC

MAINT

about 1 hour

CHG0171747 - Televox maintenance - 04/15 @ 11:59 PM CT to 04/16 @ 12:59 AM CT

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Start Time

April 16, 2023 05:03 UTC

Type MAINT
Affected Components

Healthcare - Campaign Central

Healthcare - Engage

Healthcare - HouseCalls

Healthcare - Intrado Patient Messenger

Healthcare - PhoneTree

Healthcare - RemindMe

Healthcare - SmartTextRT

Healthcare - Televox HouseCalls ASP

Message

CHG0171747 - Televox maintenance - 04/15 @ 11:59 PM CT to 04/16 @ 12:59 AM CT

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 2023 - 23:59 CDT

2024-04-24 19:54:12 UTC UTC

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2024-04-24 19:54:12 UTC UTC

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2024-04-24 19:54:12 UTC UTC

STATUS

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2024-04-24 19:54:12 UTC UTC

STATUS

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2024-04-24 19:54:12 UTC UTC

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Sign Up for More West Intercall PhoneTree History

StatusGator has over 5 years of West Intercall PhoneTree status history.

No outages or status changes in the last 24 hours

West Intercall PhoneTree status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

West Intercall PhoneTree Outage and Status History

We've been monitoring West Intercall PhoneTree outages since November 3, 2018.
Here's the history of service outages we've observed from the West Intercall PhoneTree Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our West Intercall PhoneTree Status Page Integration

West Intercall PhoneTree is a Telephony and Communications solution that StatusGator has been monitoring since November 2018. Over the past over 5 years, we have collected data on on more than 1,037 outages that affected West Intercall PhoneTree users. When West Intercall PhoneTree publishes downtime on their status page, they do so across 24 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor West Intercall PhoneTree to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If West Intercall PhoneTree is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when West Intercall PhoneTree is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

West Intercall PhoneTree posts separate notifications for planned maintenance work. StatusGator will notify subscribers when West Intercall PhoneTree enters a pre-planned maintenance window, keeping you up to date.

Since West Intercall PhoneTree publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When West Intercall PhoneTree posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When West Intercall PhoneTree has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because West Intercall PhoneTree has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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