Is CDC Service Public Cloud down?
Current CDC Service Public Cloud status is UP

At 10:55 Custodian's monitoring systems detected a dark fibre loss between Maidstone and Goswell Road.
Services quickly restored back to their normal level after the event and we are investigating the fault with the provider.

Direct services from Maidstone to THN should be considered at risk for the time being.

Services traversing GOS,SOV,MER,GS2,THN. And services direct services from Maidstone to GOS are not impacted by this event.

The provider has been contacted to find out if there are to be any further outages between the two sites and what the root cause of this outage was. Updates will follow as investigations with the provider progress. We will strive to keep customer impact to a minimum as always. This is being tracked under [CDC-ID: # 248547]

UK Power Networks will be performing Essential maintenance on all three of our on-site substations at our Maidstone Data Centre.

This necessitates the isolation of all grid supplies to the Data Centre for up to a 12-hour period.

We will be transferring load to our resilient on-site generator farms prior to the works and remaining on this until we have confirmation that works have been completed, and we are confident the returned supply is healthy. Therefore, although minimal, customers should consider both power feeds to be “at-risk” during the period detailed above.

Custodian will be upgrading the software versions of our cloud platform to the latest major release.

We will reboot all the Hypervisor host nodes in sequence during these works, as such we will need to shut down all virtual machines for the duration of the reboot process.

If you are able to, we would welcome you to shut the virtual machines down first to ensure a shutdown at a time of your choice before the window starts. We understand if you would like us to shut them down when we are ready to aid in up-time.
All VM’s will be powered back on after we have completed the upgrade process.

We have been performing tests to ensure the production upgrade goes as smooth as possible. We don’t anticipate any extensive outage periods.

We are investigating the loss of a cloud compute node within the CDC infrastructure. We will post updates here as investigations progress.