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    Communicate incidents and maintenance

    Communicate incidents and maintenance

    Add monitors that you manage manually by creating incidents. When your Custom monitor experiences downtime or any outage, you use incidents to communicate issues with your status page users directly. Works best if you have your own product (e.g., a SaaS platform, e-commerce site, or mobile application).

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    Incidents overview

    Communicate issues or planned maintenance work with your status page users using Incidents

    Communicate incidents of your custom monitors

    Communicate incidents of your custom monitors

    In comparison to Cloud and Website monitors, a Custom monitor is a vital component of your status page that you manage manually by creating incidents. When your Custom monitor experiences downtime or any outage, you use incidents to communicate issues with your status page users directly.

    Schedule maintenance

    Schedule maintenance

    In addition to incidents, you can inform your status page users about scheduled maintenance. With the ability to send custom reminders in advance, you ensure that users are aware of upcoming maintenance activities.

    Publish incidents and maintenances on a public status page

    Publish incidents and maintenances on a public status page

    If you require a status page for your SaaS platform, e-commerce site, or mobile application, StatusGator can help. Easily add custom monitors for your product's critical components, and we'll generate a comprehensive status page for you.

    Incidents configuration

    Communicate any outages or downtime of your custom monitors using Incidents

    Communicate incident severity and affected monitors to ensure your users are informed about the impact

    Communicate incident severity and affected monitors to ensure your users are informed about the impact.

    Keep your users informed by providing regular updates on incidents or maintenance

    Keep your users informed by providing regular updates on incidents or maintenance.

    Keep track on incidents history to analyze and identify recurring issue

    Keep track on incidents history to analyze and identify recurring issues.

    Notify status page users on incident or maintenance updates

    Notify status page users on incident or maintenance updates

    Your status page users have continuous access to the latest updates on monitor statuses and ongoing incidents. Subscribers to your status page will receive email notifications for every incident update, or scheduled maintenance, ensuring they stay informed and helping to minimize support ticket submissions.

    Keep track on incidents history

    Keep track on incidents history

    Tracking incident history provides valuable insights into past incidents by offering access to all published incidents and their details, including updates, affected monitor, contributors, and timelines. This comprehensive view helps in analyzing trends, identifying recurring issues, improving incident response times, and maintaining transparency with stakeholders and customers.

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    Frequently asked questions

    Can't find your question? Email us to arrange a time to discuss. We'd love to chat!