Is CodeTwo Outlook add-ins down?
Current CodeTwo Outlook add-ins status is UP

Investigating - We can see the problem with Outlook add-in reported yesterday (https://status.codetwo.com/incidents/988w7914l855) is back for a subset of users in Germany West Central and might affect even customers who updated Outlook for Windows to the newest version (which temporarily resolved the problem yesterday).This problem is related to Microsoft infrastructure and backend code, which CodeTwo has no control of, and it affects any Outlook web add-in in Outlook for Windows (also from other vendors). Microsoft has been working on resolving this issue since yesterday, but so far the problem has not been identified by them. CodeTwo is currently helping Microsoft with repro steps and finding the culprit.If your users are affected and their signatures are not added as they type an email, please inform them to use Outlook on the web (OWA) until the issue is resolved, or you can use the server-side mode only for your organization (which will add all signatures after emails are sent - irrespective of the add-in functionality).Add-ins in Outlook for Mac, OWA, iPhone and Android seem to work correctly across the entire user base. The next update will provided when we learn more about the problem. Mar 15, 2024 - 08:20 UTC

Identified - A recent update performed by Microsoft might affect some Outlook web add-ins and prevent them from adding content to emails. CodeTwo add-ins are affected as well (signatures are not added). The problem concerns Outlook version 2402, build 17328.20162, Current Update Channel from March 4, 2024. We're in touch with Microsoft product groups to help them resolve the problem but we can see that updating Outlook to the newest version resolves the problem. To fix the problem now, update Outlook on Windows to the most recent build: version 2402, build 17328.20184 (File > Office Account > Update Options > Update now). To check what version of Outlook you have please go to File > Office Account > About Outlook. Other Outlook versions and Outlook for Mac/iOS/Android do not seem to be affected. Signatures added in the server-side mode are added normally. Mar 14, 2024 - 11:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 28, 2023 - 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 28, 2023 - 10:00 UTC