Is Jumio Identity Verification Retrieval API down?
Current Jumio Identity Verification Retrieval API status is UP

We checked the official Jumio Identity Verification Retrieval API Status Page 2 min. 8 sec. ago. Learn more
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Recent Jumio Identity Verification Retrieval API Outages and Issues

Follow the recent outages and downtime for Jumio Identity Verification Retrieval API in the table below.

Start Time

Type

Length

Message

Details

February 07, 2024 14:13 UTC

WARN

less than a minute

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

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Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

February 07, 2024 14:13 UTC

WARN

35 minutes

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

See more
Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

November 16, 2023 12:58 UTC

DOWN

about 6 hours

2023-11-16 Service Instability - US DC

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Start Time

November 16, 2023 12:58 UTC

Type DOWN
Affected Components

US data center - performNetverify API

US data center - Identity Verification Web

US data center - Identity Verification Retrieval API

US data center - Identity Verification Processing

Message

2023-11-16 Service Instability - US DC

Details

Update - We have detected additional instability for our Web and API customers, where users might be affected in processing. You might observe a degradation of extraction or an increase in incorrect rejections. Please know our engineering and operations teams are working hard to get everything up and running. Nov 16, 2023 - 12:57 UTC

November 15, 2023 16:58 UTC

WARN

5 minutes

2023-11-15 Service Instability - EU DC

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Start Time

November 15, 2023 16:58 UTC

Type WARN
Affected Components

EU data center - Identity Verification Web

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

EU data center - Customer Portal

EU data center - Document Verification Processing

EU data center - Fastfill API

EU data center - Document Verification

EU data center - Screening Service

EU data center - KYX Processing

EU data center - KYX Unified Portal

EU data center - Authentication

EU data center - performNetverify API

EU data center - Identity Verification SDK

Message

2023-11-15 Service Instability - EU DC

Details

Identified - We have detected an instability in our EU Data Center, which may lead to issues for customers accessing the portal, initiating transactions, completing the user journey, and receiving transaction results. Please know our engineering and operations teams are working hard to get everything up and running.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Nov 15, 2023 - 16:57 UTC

October 12, 2023 18:38 UTC

WARN

about 1 month

Minor Service Outage

See more
Start Time

October 12, 2023 18:38 UTC

Type WARN
Affected Components

US data center - Identity Verification Web

US data center - Identity Verification Retrieval API

Message

Minor Service Outage

2024-02-19 19:40:58 UTC UTC

STATUS

? minutes

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2024-02-19 19:40:58 UTC UTC

STATUS

? minutes

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See more

2024-02-19 19:40:58 UTC UTC

STATUS

? minutes

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See more

2024-02-19 19:40:58 UTC UTC

STATUS

? minutes

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See more

2024-02-19 19:40:58 UTC UTC

STATUS

? minutes

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Sign Up for More Jumio Identity Verification Retrieval API History

StatusGator has over 1 year of Jumio Identity Verification Retrieval API status history.

No outages or status changes in the last 24 hours

Jumio Identity Verification Retrieval API status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Jumio Identity Verification Retrieval API Outage and Status History

We've been monitoring Jumio Identity Verification Retrieval API outages since October 10, 2022.
Here's the history of service outages we've observed from the Jumio Identity Verification Retrieval API Status Page:

January 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,620 status pages

About Our Jumio Identity Verification Retrieval API Status Page Integration

Jumio Identity Verification Retrieval API is an Identity Management solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 55 outages that affected Jumio Identity Verification Retrieval API users. When Jumio Identity Verification Retrieval API publishes downtime on their status page, they do so across 42 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Jumio Identity Verification Retrieval API to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Jumio Identity Verification Retrieval API is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Jumio Identity Verification Retrieval API is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Jumio Identity Verification Retrieval API posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Jumio Identity Verification Retrieval API enters a pre-planned maintenance window, keeping you up to date.

Since Jumio Identity Verification Retrieval API publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Jumio Identity Verification Retrieval API posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Jumio Identity Verification Retrieval API has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Jumio Identity Verification Retrieval API has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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