Is Jumio down?
Current Jumio status is UP

We checked the official Jumio Status Page 4 min. 8 sec. ago. Learn more
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Recent Jumio Outages and Issues

Follow the recent outages and downtime for Jumio in the table below.

Start Time

Type

Length

Message

Details

June 08, 2023 02:43 UTC

WARN

about 8 hours

2023-06-07 Service Instability in IDV processing

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Start Time

June 08, 2023 02:43 UTC

Type WARN
Affected Components

US data center - Identity Verification Processing

Message

2023-06-07 Service Instability in IDV processing

Details

Update - We are continuing to work on a fix for this issue. Jun 08, 2023 - 02:39 UTC

June 07, 2023 23:43 UTC

WARN

about 3 hours

2023-06-07 Service Instability in KYX platform resulting in "TECHNICAL_ERROR"

See more
Start Time

June 07, 2023 23:43 UTC

Type WARN
Affected Components

US data center - KYX Processing

Message

2023-06-07 Service Instability in KYX platform resulting in "TECHNICAL_ERROR"

Details

Identified - We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.We have identified an instability with the processing of transactions in the KYX platform affecting our US DC. We currently are aware that the transactions are returning a "TECHNICAL_ERROR" label. We know this is customer-impacting so we are working on it urgently.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Jun 07, 2023 - 23:39 UTC

May 26, 2023 14:38 UTC

WARN

about 3 hours

2023-05-26 Service Instability with Liveness capability service for V3/KYX

See more
Start Time

May 26, 2023 14:38 UTC

Type WARN
Affected Components

EU data center - performNetverify API

SGP data center - performNetverify API

US data center - performNetverify API

Message

2023-05-26 Service Instability with Liveness capability service for V3/KYX

Details

Identified - We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.We have identified an instability with our Identity Verification service affecting all our DCs. We currently are aware that the Liveness Capability is currently resulting in a "WARNING" with a "BAD_QUALITY" label for all API transactions involving Identity verification. We know this is customer-impacting so we are working on it urgently.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. May 26, 2023 - 14:37 UTC

May 25, 2023 17:21 UTC

WARN

about 1 hour

2023-05-25 : Service Instability with fraud detection Face Lookup (1 to many) service

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Start Time

May 25, 2023 17:21 UTC

Type WARN
Affected Components

US data center - Identity Verification Processing

EU data center - Identity Verification Processing

SGP data center - Identity Verification Processing

Message

2023-05-25 : Service Instability with fraud detection Face Lookup (1 to many) service

Details

Identified - Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service.Jumio engineering team is actively working to restore the service. We will share further updates soon. May 25, 2023 - 17:15 UTC

May 09, 2023 16:03 UTC

MAINT

about 2 hours

Scheduled Liveness Service Maintenance on Singapore (SGP) Datacenter on May 10, 2023

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Start Time

May 09, 2023 16:03 UTC

Type MAINT
Affected Components

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Web

Message

Scheduled Liveness Service Maintenance on Singapore (SGP) Datacenter on May 10, 2023

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 09, 2023 - 16:00 UTC

2023-06-10 20:52:48 UTC UTC

STATUS

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2023-06-10 20:52:48 UTC UTC

STATUS

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2023-06-10 20:52:48 UTC UTC

STATUS

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2023-06-10 20:52:48 UTC UTC

STATUS

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2023-06-10 20:52:48 UTC UTC

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StatusGator has 8 months of Jumio status history.

Jumio Components and Services

View details of the current Jumio status below.

Name

Status

Details

Jumio Customer Portal

UP See more

Jumio Document Verification

UP See more

Jumio Document Verification Processing

UP See more

Jumio Fastfill API

UP See more

Jumio Identity Verification Callback

UP See more

Jumio Identity Verification Processing

UP See more

Jumio Identity Verification Retrieval API

UP See more

Jumio Identity Verification SDK

UP See more

Jumio Identity Verification Web

UP See more

Jumio KYX Processing

UP See more

Jumio KYX Unified Portal

UP See more

Jumio Netverify Callback

UP See more

Jumio performNetverify API

UP See more

Jumio Screening Service

UP See more

No outages or status changes in the last 24 hours

Jumio status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Jumio Outage and Status History

We've been monitoring Jumio outages since October 10, 2022.
Here's the history of service outages we've observed from the Jumio Status Page:

March 2023

February 2023

January 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,750 status pages

About Our Jumio Status Page Integration

Jumio is an Identity Management solution that StatusGator has been monitoring since October 2022. Over the past 8 months, we have collected data on on more than 21 outages that affected Jumio users. When Jumio publishes downtime on their status page, they do so across 39 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Jumio to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Jumio is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Jumio is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Jumio posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Jumio enters a pre-planned maintenance window, keeping you up to date.

Since Jumio publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Jumio posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Jumio has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Jumio has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Jumio down today?

According to its status page Jumio is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Jumio is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Jumio is having issues?

There are two main options: You can check the Jumio status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Jumio status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Jumio status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Jumio customer support while checking everything on your side. You can also try Tweeting at them via @jumio on Twitter. Or visit their official status page or website:

Where do you get the official Jumio status?

We use the official Jumio status page. Here are links to their status page and other helpful links.

Jumio Down?

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