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Current Jumio status is UP

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Recent Jumio Outages and Issues

Follow the recent outages and downtime for Jumio in the table below.

Start Time

Type

Length

Message

Details

February 07, 2024 14:13 UTC

WARN

35 minutes

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

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Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

December 15, 2023 00:18 UTC

WARN

about 2 hours

2023-12-14 Arabic and Greek language extraction issue

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Start Time

December 15, 2023 00:18 UTC

Type WARN
Affected Components

US data center - Identity Verification Processing

EU data center - Identity Verification Processing

SGP data center - Identity Verification Processing

Message

2023-12-14 Arabic and Greek language extraction issue

Details

Investigating - We are investigating a problem related to the extraction of Arabic and Greek languages from ID documents. While ID document processing is ongoing, extraction for these languages is currently not functioning.Our engineering team is actively working to resolve the issue.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Dec 15, 2023 - 00:18 UTC

November 16, 2023 14:03 UTC

WARN

about 5 hours

2023-11-16 Service Instability - US DC

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Start Time

November 16, 2023 14:03 UTC

Type WARN
Affected Components

US data center - KYX Processing

US data center - Authentication

US data center - Document Verification Processing

US data center - performNetverify API

US data center - Identity Verification Web

US data center - Identity Verification SDK

US data center - Identity Verification Processing

Message

2023-11-16 Service Instability - US DC

Details

Update - The instability for SDK, Web, and API users has stabilized. You may still experience an increased error rate when calling the Retrieval API.We appreciate your patience as our team works to resolve the issue. Nov 16, 2023 - 14:00 UTC

November 16, 2023 13:38 UTC

DOWN

25 minutes

2023-11-16 Service Instability - US DC

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Start Time

November 16, 2023 13:38 UTC

Type DOWN
Affected Components

US data center - KYX Processing

US data center - Authentication

US data center - Document Verification Processing

Message

2023-11-16 Service Instability - US DC

Details

Update - We are continuing the investigation of the current instability in our US Data Center, where SDK users cannot complete the user journey, Web and API users might observe a degradation of extraction or an increase in incorrect rejections. Our engineering team is working to restore all services as soon as possible. Nov 16, 2023 - 13:35 UTC

November 16, 2023 12:58 UTC

DOWN

40 minutes

2023-11-16 Service Instability - US DC

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Start Time

November 16, 2023 12:58 UTC

Type DOWN
Affected Components

US data center - performNetverify API

US data center - Identity Verification Web

US data center - Identity Verification Retrieval API

US data center - Identity Verification Processing

Message

2023-11-16 Service Instability - US DC

Details

Update - We have detected additional instability for our Web and API customers, where users might be affected in processing. You might observe a degradation of extraction or an increase in incorrect rejections. Please know our engineering and operations teams are working hard to get everything up and running. Nov 16, 2023 - 12:57 UTC

2024-04-04 15:39:04 UTC UTC

STATUS

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2024-04-04 15:39:04 UTC UTC

STATUS

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2024-04-04 15:39:04 UTC UTC

STATUS

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2024-04-04 15:39:04 UTC UTC

STATUS

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2024-04-04 15:39:04 UTC UTC

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StatusGator has over 1 year of Jumio status history.

Jumio Components and Services

View details of the current Jumio status below.

Name

Status

Details

Jumio Authentication

UP See more

Jumio Customer Portal

UP See more

Jumio Document Verification

UP See more

Jumio Document Verification Processing

UP See more

Jumio Fastfill API

UP See more

Jumio Identity Verification Callback

UP See more

Jumio Identity Verification Processing

UP See more

Jumio Identity Verification Retrieval API

UP See more

Jumio Identity Verification SDK

UP See more

Jumio Identity Verification Web

UP See more

Jumio KYX Processing

UP See more

Jumio KYX Unified Portal

UP See more

Jumio Netverify Callback

UP See more

Jumio performNetverify API

UP See more

Jumio Screening Service

UP See more

No outages or status changes in the last 24 hours

Jumio status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Jumio Outage and Status History

We've been monitoring Jumio outages since October 10, 2022.
Here's the history of service outages we've observed from the Jumio Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Jumio Status Page Integration

Jumio is an Identity Management solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 55 outages that affected Jumio users. When Jumio publishes downtime on their status page, they do so across 42 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Jumio to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Jumio is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Jumio is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Jumio posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Jumio enters a pre-planned maintenance window, keeping you up to date.

Since Jumio publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Jumio posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Jumio has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Jumio has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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