Is Jumio Identity Verification SDK down?
Current Jumio Identity Verification SDK status is UP

We checked the official Jumio Identity Verification SDK Status Page 1 min. 6 sec. ago. Learn more
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Recent Jumio Identity Verification SDK Outages and Issues

Follow the recent outages and downtime for Jumio Identity Verification SDK in the table below.

Start Time

Type

Length

Message

Details

February 07, 2024 14:13 UTC

WARN

less than a minute

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

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Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

February 07, 2024 14:13 UTC

WARN

35 minutes

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

See more
Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

November 16, 2023 14:03 UTC

WARN

3 months

2023-11-16 Service Instability - US DC

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Start Time

November 16, 2023 14:03 UTC

Type WARN
Affected Components

US data center - KYX Processing

US data center - Authentication

US data center - Document Verification Processing

US data center - performNetverify API

US data center - Identity Verification Web

US data center - Identity Verification SDK

US data center - Identity Verification Processing

Message

2023-11-16 Service Instability - US DC

Details

Update - The instability for SDK, Web, and API users has stabilized. You may still experience an increased error rate when calling the Retrieval API.We appreciate your patience as our team works to resolve the issue. Nov 16, 2023 - 14:00 UTC

November 16, 2023 12:22 UTC

DOWN

about 2 hours

2023-11-16 Service Instability - US DC

See more
Start Time

November 16, 2023 12:22 UTC

Type DOWN
Affected Components

US data center - Identity Verification Web

US data center - Identity Verification SDK

Message

2023-11-16 Service Instability - US DC

Details

Update - We are continuing to work on a fix for the issue where SDK users cannot complete the user journey. Web and API users are not affected.We appreciate your patience as our team works to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Nov 16, 2023 - 12:19 UTC

November 16, 2023 12:13 UTC

WARN

9 minutes

2023-11-16 Service Instability - US DC

See more
Start Time

November 16, 2023 12:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Web

US data center - Identity Verification SDK

Message

2023-11-16 Service Instability - US DC

Details

Update - We are continuing to work on a fix for this issue. Nov 16, 2023 - 12:10 UTC

2024-04-23 16:59:10 UTC UTC

STATUS

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2024-04-23 16:59:10 UTC UTC

STATUS

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2024-04-23 16:59:10 UTC UTC

STATUS

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2024-04-23 16:59:10 UTC UTC

STATUS

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2024-04-23 16:59:10 UTC UTC

STATUS

? minutes

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Sign Up for More Jumio Identity Verification SDK History

StatusGator has over 1 year of Jumio Identity Verification SDK status history.

No outages or status changes in the last 24 hours

Jumio Identity Verification SDK status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Jumio Identity Verification SDK Outage and Status History

We've been monitoring Jumio Identity Verification SDK outages since October 10, 2022.
Here's the history of service outages we've observed from the Jumio Identity Verification SDK Status Page:

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Jumio Identity Verification SDK Status Page Integration

Jumio Identity Verification SDK is an Identity Management solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 55 outages that affected Jumio Identity Verification SDK users. When Jumio Identity Verification SDK publishes downtime on their status page, they do so across 42 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Jumio Identity Verification SDK to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Jumio Identity Verification SDK is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Jumio Identity Verification SDK is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Jumio Identity Verification SDK posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Jumio Identity Verification SDK enters a pre-planned maintenance window, keeping you up to date.

Since Jumio Identity Verification SDK publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Jumio Identity Verification SDK posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Jumio Identity Verification SDK has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Jumio Identity Verification SDK has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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