Is Jumio Identity Verification Web down?
Current Jumio Identity Verification Web status is UP

We checked the official Jumio Identity Verification Web Status Page 39 sec. ago. Learn more
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Recent Jumio Identity Verification Web Outages and Issues

Follow the recent outages and downtime for Jumio Identity Verification Web in the table below.

Start Time

Type

Length

Message

Details

July 09, 2024 04:48 UTC

DOWN

15 minutes

2024-07-09 Service Instability for Verification (EU)

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Start Time

July 09, 2024 04:48 UTC

Type DOWN
Affected Components

EU data center - Identity Verification Processing

EU data center - Netverify Callback

EU data center - Customer Portal

EU data center - Document Verification Processing

EU data center - performNetverify API

EU data center - Identity Verification Web

EU data center - Identity Verification SDK

EU data center - Identity Verification Retrieval API

EU data center - Fastfill API

EU data center - Document Verification

EU data center - Screening Service

EU data center - KYX Processing

EU data center - KYX Unified Portal

EU data center - Authentication

Message

2024-07-09 Service Instability for Verification (EU)

Details

Investigating - At 4:17 am UTC on 2024-07-09, we discovered an instability with our Verification service. Our team is currently working fixing this issue.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com Jul 09, 2024 - 04:46 UTC

July 02, 2024 13:48 UTC

DOWN

15 minutes

2024-07-02 Service Instability for Liveness (EU)

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Start Time

July 02, 2024 13:48 UTC

Type DOWN
Affected Components

EU data center - Authentication

EU data center - Identity Verification SDK

EU data center - Identity Verification Web

Message

2024-07-02 Service Instability for Liveness (EU)

Details

Update - We are continuing to investigate this issue. Jul 02, 2024 - 13:46 UTC

May 30, 2024 17:18 UTC

DOWN

about 3 hours

2024-05-30 Service Instability

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Start Time

May 30, 2024 17:18 UTC

Type DOWN
Affected Components

US data center - Authentication

US data center - performNetverify API

US data center - Identity Verification Web

US data center - KYX Processing

US data center - Identity Verification SDK

US data center - Identity Verification Processing

Message

2024-05-30 Service Instability

Details

Investigating - We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.We have identified an instability with our services in the U.S. data center. We know this is customer impacting so we are working on it urgently.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. May 30, 2024 - 17:16 UTC

February 07, 2024 14:13 UTC

WARN

less than a minute

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

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Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

February 07, 2024 14:13 UTC

WARN

35 minutes

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

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Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

2024-07-27 00:24:23 UTC UTC

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2024-07-27 00:24:23 UTC UTC

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2024-07-27 00:24:23 UTC UTC

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2024-07-27 00:24:23 UTC UTC

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2024-07-27 00:24:23 UTC UTC

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Sign Up for More Jumio Identity Verification Web History

StatusGator has almost 2 years of Jumio Identity Verification Web status history.

No outages or status changes in the last 24 hours

Jumio Identity Verification Web status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Jumio Identity Verification Web Outage and Status History

We've been monitoring Jumio Identity Verification Web outages since October 10, 2022.
Here's the history of service outages we've observed from the Jumio Identity Verification Web Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,970 status pages

About Our Jumio Identity Verification Web Status Page Integration

Jumio Identity Verification Web is an Identity Management solution that StatusGator has been monitoring since October 2022. Over the past almost 2 years, we have collected data on on more than 63 outages that affected Jumio Identity Verification Web users. When Jumio Identity Verification Web publishes downtime on their status page, they do so across 42 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Jumio Identity Verification Web to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Jumio Identity Verification Web is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Jumio Identity Verification Web is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Jumio Identity Verification Web posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Jumio Identity Verification Web enters a pre-planned maintenance window, keeping you up to date.

Since Jumio Identity Verification Web publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Jumio Identity Verification Web posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Jumio Identity Verification Web has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Jumio Identity Verification Web has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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No outages or status changes in the last 24 hours

Jumio Identity Verification Web status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Jumio Identity Verification Web Outage and Status History

We've been monitoring Jumio Identity Verification Web outages since October 10, 2022.
Here's the history of service outages we've observed from the Jumio Identity Verification Web Status Page:

  • Up

  • Warn

  • Down

  • Maintenance