Is Jumio Identity Verification Web down?
Current Jumio Identity Verification Web status is UP

We checked the official Jumio Identity Verification Web Status Page 31 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Stay informed of future downtime with dashboards and notifications

Recent Jumio Identity Verification Web Outages and Issues

Follow the recent outages and downtime for Jumio Identity Verification Web in the table below.

Start Time

Type

Length

Message

Details

February 07, 2024 14:13 UTC

WARN

less than a minute

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

See more
Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

February 07, 2024 14:13 UTC

WARN

35 minutes

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

See more
Start Time

February 07, 2024 14:13 UTC

Type WARN
Affected Components

US data center - Identity Verification Callback

EU data center - Identity Verification Retrieval API

EU data center - Identity Verification Processing

EU data center - Netverify Callback

SGP data center - Identity Verification Web

SGP data center - Identity Verification SDK

SGP data center - Identity Verification Processing

US data center - Identity Verification SDK

US data center - Identity Verification Retrieval API

SGP data center - Identity Verification Callback

US data center - Identity Verification Web

EU data center - Identity Verification SDK

Message

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Details

Investigating - We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently.The issue started during this time: 2024-02-07 10:30 AM UTCIf you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Feb 07, 2024 - 14:10 UTC

November 16, 2023 14:03 UTC

WARN

3 months

2023-11-16 Service Instability - US DC

See more
Start Time

November 16, 2023 14:03 UTC

Type WARN
Affected Components

US data center - KYX Processing

US data center - Authentication

US data center - Document Verification Processing

US data center - performNetverify API

US data center - Identity Verification Web

US data center - Identity Verification SDK

US data center - Identity Verification Processing

Message

2023-11-16 Service Instability - US DC

Details

Update - The instability for SDK, Web, and API users has stabilized. You may still experience an increased error rate when calling the Retrieval API.We appreciate your patience as our team works to resolve the issue. Nov 16, 2023 - 14:00 UTC

November 16, 2023 12:58 UTC

DOWN

about 1 hour

2023-11-16 Service Instability - US DC

See more
Start Time

November 16, 2023 12:58 UTC

Type DOWN
Affected Components

US data center - performNetverify API

US data center - Identity Verification Web

US data center - Identity Verification Retrieval API

US data center - Identity Verification Processing

Message

2023-11-16 Service Instability - US DC

Details

Update - We have detected additional instability for our Web and API customers, where users might be affected in processing. You might observe a degradation of extraction or an increase in incorrect rejections. Please know our engineering and operations teams are working hard to get everything up and running. Nov 16, 2023 - 12:57 UTC

November 16, 2023 12:22 UTC

DOWN

37 minutes

2023-11-16 Service Instability - US DC

See more
Start Time

November 16, 2023 12:22 UTC

Type DOWN
Affected Components

US data center - Identity Verification Web

US data center - Identity Verification SDK

Message

2023-11-16 Service Instability - US DC

Details

Update - We are continuing to work on a fix for the issue where SDK users cannot complete the user journey. Web and API users are not affected.We appreciate your patience as our team works to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com. Nov 16, 2023 - 12:19 UTC

2024-04-11 18:08:14 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 18:08:14 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 18:08:14 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 18:08:14 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2024-04-11 18:08:14 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

Sign Up for More Jumio Identity Verification Web History

StatusGator has over 1 year of Jumio Identity Verification Web status history.

No outages or status changes in the last 24 hours

Jumio Identity Verification Web status, last 24 hours:

7:00 PM
1:00 AM
7:00 AM
1:00 PM
7:00 PM
7:00 PM
7:00 AM
7:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Jumio Identity Verification Web Outage and Status History

We've been monitoring Jumio Identity Verification Web outages since October 10, 2022.
Here's the history of service outages we've observed from the Jumio Identity Verification Web Status Page:

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Jumio Identity Verification Web Status Page Integration

Jumio Identity Verification Web is an Identity Management solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 55 outages that affected Jumio Identity Verification Web users. When Jumio Identity Verification Web publishes downtime on their status page, they do so across 42 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Jumio Identity Verification Web to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Jumio Identity Verification Web is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Jumio Identity Verification Web is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Jumio Identity Verification Web posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Jumio Identity Verification Web enters a pre-planned maintenance window, keeping you up to date.

Since Jumio Identity Verification Web publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Jumio Identity Verification Web posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Jumio Identity Verification Web has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Jumio Identity Verification Web has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!

Jumio Identity Verification Web Down?

Are you experiencing issues with Jumio Identity Verification Web? Sign up to receive notifications when Jumio Identity Verification Web publishes outages.

Jumio Identity Verification Web Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 3,580 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Jumio Identity Verification Web?

Sign up for StatusGator and see all historical information about Jumio Identity Verification Web outages and performance issues. Get free, instant notifications when Jumio Identity Verification Web goes down.