Is VanillaSoft down?
Current VanillaSoft status is UP

We checked the official VanillaSoft Status Page 3 min. 9 sec. ago. Learn more
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Recent VanillaSoft Outages and Issues

Follow the recent outages and downtime for VanillaSoft in the table below.

Start Time

Type

Length

Message

Details

May 02, 2024 22:52 UTC

DOWN

25 minutes

Inbound/Outbound Dialing/Clarity Portal

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Start Time

May 02, 2024 22:52 UTC

Type DOWN
Affected Components

VanillaSoft VoIP/SMS

Message

Inbound/Outbound Dialing/Clarity Portal

Details

Investigating - We are currently investigating a possible outage on our VoIP and Clarity Portal. This is impacting inbound and outbound dialing as well as accessing the Clarity portal website. Our engineers have been informed and are currently investigating the root cause. We apologize for this inconvenience, and we appreciate your patience May 02, 2024 - 18:49 EDT

April 20, 2024 15:32 UTC

WARN

15 minutes

SIP 503 Errors

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Start Time

April 20, 2024 15:32 UTC

Type WARN
Affected Components

VanillaSoft VoIP/SMS

Message

SIP 503 Errors

Details

Update - Our engineers have identified the issues and are currently implementing a resolution. We will update once again shortly. Apr 20, 2024 - 11:29 EDT

April 20, 2024 14:27 UTC

DOWN

about 1 hour

SIP 503 Errors

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Start Time

April 20, 2024 14:27 UTC

Type DOWN
Affected Components

VanillaSoft VoIP/SMS

Message

SIP 503 Errors

Details

Identified - We are aware of VoIP issues that are creating a SIP 503 error. Our engineers have identified the issue and are currently working on its resolution. We appreciate your patience and apologize for this inconvenience. We will update as soon as it is resolved. Apr 20, 2024 - 10:24 EDT

December 19, 2023 23:12 UTC

WARN

10 minutes

VanillaSoft Servers Timing Out

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Start Time

December 19, 2023 23:12 UTC

Type WARN
Affected Components

VanillaSoft Web Application

Message

VanillaSoft Servers Timing Out

Details

Identified - We have identified an issue with the VanillaSoft servers that is causing long load times and preventing some users from using the platform. A fix is being worked on and will be deployed shortly. Dec 19, 2023 - 18:09 EST

December 12, 2023 12:57 UTC

DOWN

10 minutes

VanillaSoft VoIP Inbound and Outbound Call Issue

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Start Time

December 12, 2023 12:57 UTC

Type DOWN
Affected Components

VanillaSoft VoIP/SMS

Message

VanillaSoft VoIP Inbound and Outbound Call Issue

Details

Investigating - Our engineers are currently investigating a major outage affecting all inbound, outbound, and SMS traffic. This outage is also affecting call center call routing. We will provide an update as soon as the team is able to identify the root cause. We apologize for any inconvenience, and we thank you for your patience. Dec 12, 2023 - 07:56 EST

2024-05-08 16:39:50 UTC UTC

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2024-05-08 16:39:50 UTC UTC

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2024-05-08 16:39:50 UTC UTC

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2024-05-08 16:39:50 UTC UTC

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2024-05-08 16:39:50 UTC UTC

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StatusGator has about 4 years of VanillaSoft status history.

VanillaSoft Components and Services

View details of the current VanillaSoft status below.

Name

Status

Details

VanillaSoft Legacy Application

UP See more

VanillaSoft VanillaSoft.com WebSite

UP See more

VanillaSoft VoIP/SMS

UP See more

VanillaSoft Web Application

UP See more

No outages or status changes in the last 24 hours

VanillaSoft status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

VanillaSoft Outage and Status History

We've been monitoring VanillaSoft outages since April 24, 2020.
Here's the history of service outages we've observed from the VanillaSoft Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our VanillaSoft Status Page Integration

VanillaSoft is a Sales solution that StatusGator has been monitoring since April 2020. Over the past about 4 years, we have collected data on on more than 36 outages that affected VanillaSoft users. When VanillaSoft publishes downtime on their status page, they do so across 4 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor VanillaSoft to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about VanillaSoft incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If VanillaSoft is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when VanillaSoft is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

VanillaSoft posts separate notifications for planned maintenance work. StatusGator will notify subscribers when VanillaSoft enters a pre-planned maintenance window, keeping you up to date.

Since VanillaSoft publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When VanillaSoft posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When VanillaSoft has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because VanillaSoft has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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