Is VanillaSoft Down?
Current VanillaSoft Status: up

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Status History

We've been monitoring VanillaSoft since April 24, 2020. Here's the history of service outages we've observed from the VanillaSoft status page:

Recent VanillaSoft Outages and Issues

Follow the recent outages and downtime for VanillaSoft in the table below.

Sign Up for More VanillaSoft History

StatusGator has 12 months of VanillaSoft status history.

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Start Time Type Length Message Details
February 21, 2021 23:52 UTC DOWN 10 minutes VoIP is currently down for all customers Investigating - VanillaSoft VoIP is currently down for all customers. The team is aware of the is...
October 17, 2020 16:47 UTC WARN about 4 hours VS Connect softphone login service disruption Monitoring - Our softphone provider (Counterpath) has had a data center outage this morning causi...
October 01, 2020 00:32 UTC WARN 3 days VoIP outage Identified - All VoIP services have been restored, with the exception of the CMV HUD, which is cu...
September 30, 2020 20:02 UTC DOWN about 5 hours VoIP outage Investigating - We are currently experiencing a VoIP outage that is impacting all of our clients ...
2021-04-16 16:28:38 +0000 UTC UNKNOWN X minutes about, go, the, question, here, in, Information, will, and downtime sign, be, about, Details, see, to, downtime, you, and, of, information, displayed, details, in, outage, once, so, more, sign, will, each, here, and in
2021-04-16 16:28:38 +0000 UTC UNKNOWN X minutes here, Information, the, about, go, question, in, will, and downtime displayed, you, about, each, in, will, sign, sign, see, information, to, more, once, Details, of, outage, and, so, here, be, downtime, in, and details
2021-04-16 16:28:38 +0000 UTC UNKNOWN X minutes go, Information, here, the, in, will, about, question, and downtime outage, so, displayed, sign, about, see, you, in, to, Details, of, each, information, downtime, be, sign, and, details, in, more, will, here, and once
2021-04-16 16:28:38 +0000 UTC UNKNOWN X minutes in, here, Information, downtime, the, will, about, question, and go you, of, more, each, see, information, displayed, in, details, about, once, and, be, sign, sign, so, Details, outage, will, in, downtime, here, and to
2021-04-16 16:28:38 +0000 UTC UNKNOWN X minutes about, here, downtime, will, question, the, in, Information, and go to, once, and, sign, Details, downtime, in, so, you, of, here, will, displayed, see, each, outage, about, information, be, more, sign, details, and in

Supported Features

We support the following features in our integration with the VanillaSoft status page:

  • Down Notifications

    If VanillaSoft is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when VanillaSoft is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    VanillaSoft posts separate notifications for planned maintenance work. StatusGator will notify subscribers when VanillaSoft enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If VanillaSoft publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When VanillaSoft posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When VanillaSoft has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because VanillaSoft has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is VanillaSoft down today?

According to its status page VanillaSoft is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when VanillaSoft is not working or having outages?

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How can I find out if VanillaSoft is having issues?

There are two main options: You can check the VanillaSoft status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

VanillaSoft status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the VanillaSoft status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting VanillaSoft customer support while checking everything on your side. You can also try Tweeting at them via @vanillasoft on Twitter. Or visit their official status page or website:

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