Is AppRiver Customer Portal down?
Current AppRiver Customer Portal status is UP

Identified - Facebook Capture API cannot accept data from business pages even though completion of the installation process was initially completed. Internal teams are working with Facebook regulators to resolve this issue. Once the connection is restored, any connections initiated after March 1, 2024, must be reauthenticated. Historical data will be automatically captured to the point of initial connection. Apr 18, 2024 - 13:39 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 18, 2024 - 22:00 CDT

Identified - Upcoming sync change to the Customer Portal:Any external "placeholder" user accounts created by Microsoft from your O365 tenant will no longer sync to the Zix/Appriver Customer Portal.These are external "placeholder" user accounts listed with the following unique format – example user - msallmen_example.com#EXT#@jackyandpeaches.onmicrosoft.comQ: What are these external user accounts for?A: When an active O365 user shares data externally with an external user, for example a SharePoint site, once the external user accesses the shared data, Microsoft will automatically create an external "placeholder" account in the O365 tenant user list for that external user.Once created, the account would sync over to the Zix/Appriver Customer Portal as unlicensed. If you selected the user from the Customer Portal, you would receive an error message. This is because these users do not have any options or settings available to manage from the Customer Portal.If you need to view or manage external users, please log into the O365 admin center to access the account from the O365 tenant user list.  Apr 15, 2024 - 09:39 CDT

Identified - To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options. The updated IVR menu will be active starting on 4/10/2024. Below is a copy of our updated IVR menu options for your reference:1. For Threat Protection or Customer Portal Support – Press 12. For Encryption, Archive, Social Media capture or Backup Support – Press 23. For help with Microsoft Licensing and Support – Press 3 - For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1 - For Microsoft 365 or Hosted Exchange Support – Press 24. For Carbonite Support - Press 45. For Webroot Support - Press 5 Apr 03, 2024 - 08:41 CDT

Identified - We have identified sporadic issues with accessing Email Threat Protection features such as Quarantine/ETP logs/User settings. We are actively working on resolving this issue. Apr 11, 2024 - 08:09 CDT