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Current AppRiver status is WARN

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Recent AppRiver Outages and Issues

Follow the recent outages and downtime for AppRiver in the table below.

Start Time

Type

Length

Message

Details

March 26, 2024 20:16 UTC

WARN

ongoing

M365 users may be receive a Non-Delivery Report (NDR) when sending

See more
Start Time

March 26, 2024 20:16 UTC

Type WARN
Affected Components

Customer Portal Interface - Customer Portal

Message

M365 users may be receive a Non-Delivery Report (NDR) when sending

Details

Update - Update from Microsoft:We're continuing our operation to identify and isolate IP addresses which are responsible for triggering the third-party anti-spam service to block a portion of Microsoft's email IP address range, although more time is needed for this to complete. Once complete, we'll work towards mitigation by limiting the mail flow from these IP addresses. Mar 25, 2024 - 11:09 CDT

March 26, 2024 12:46 UTC

WARN

about 8 hours

Customer Portal SMS 2FA codes not sending

See more
Start Time

March 26, 2024 12:46 UTC

Type WARN
Affected Components

Customer Portal Interface - Customer Portal

Message

Customer Portal SMS 2FA codes not sending

Details

Investigating - We are currently investigating an issue with our SMS provider for our 2FA codes not being sent externally. We are confirming the issue and working with the vendor for resolution. As a workaround, an admin can reset your 2FA and setup 2FA using a authenticator app. We apologize for any inconvenience this may currently be causing. Mar 26, 2024 - 07:43 CDT

March 22, 2024 05:01 UTC

WARN

4 days

Hosted Exchange - Microsoft Security Update

See more
Start Time

March 22, 2024 05:01 UTC

Type WARN
Affected Components

Customer Portal Interface - Customer Portal

Customer Portal Interface - Partner Portal

Customer Portal Interface - Billing Area

Message

Hosted Exchange - Microsoft Security Update

Details

Identified - A new Microsoft Security Update is being rolled out to Hosted Exchange to secure a new zero-day vulnerability. Microsoft states the update could impact the following short term:1. Search errors in Outlook Desktop: Microsoft has linked an article regarding this error and provided registry change fixes to resolve the issue - Search error in Outlook cached mode after installing March 2024 SU - Microsoft Support2. Users may be unable to preview certain Office attachments via OWA – Microsoft is working on releasing a patch 3. Read vs Unread message indications may be inconsistent via Outlook Desktop – Microsoft is working on releasing a patch Mar 20, 2024 - 07:13 CDT

March 22, 2024 03:01 UTC

WARN

about 2 hours

Customer Portal Maintenance

See more
Start Time

March 22, 2024 03:01 UTC

Type WARN
Affected Components

Customer Portal Interface - Customer Portal

Customer Portal Interface - Partner Portal

Customer Portal Interface - Billing Area

Message

Customer Portal Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 21, 2024 - 22:00 CDT

March 15, 2024 15:57 UTC

WARN

6 days

M365 users may be receive a Non-Delivery Report (NDR) when sending

See more
Start Time

March 15, 2024 15:57 UTC

Type WARN
Affected Components

Customer Portal Interface - Customer Portal

Message

M365 users may be receive a Non-Delivery Report (NDR) when sending

Details

Update - Update from Microsoft:Current status: We're continuing our efforts of working with the third-party anti-spam service to monitor the IP address ranges affected by this problem and identify which IP addresses may be causing the mass delivery of malicious email messages. Once we've isolated the IP addresses that are causing the third-party anti-spam service to block a portion of Microsoft’s email IP address ranges, we'll limit the mail flow as a long-term solution to prevent the issue from reoccurring. Mar 13, 2024 - 08:19 CDT

2024-03-27 04:17:53 UTC UTC

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2024-03-27 04:17:53 UTC UTC

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2024-03-27 04:17:53 UTC UTC

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2024-03-27 04:17:53 UTC UTC

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2024-03-27 04:17:53 UTC UTC

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StatusGator has almost 4 years of AppRiver status history.

AppRiver Components and Services

View details of the current AppRiver status below.

Name

Status

Details

AppRiver Billing Area

UP See more

AppRiver CloudAlly Backup

UP See more

AppRiver Customer Portal

UP See more

AppRiver Datacenter

UP See more

AppRiver DNS Hosting

UP See more

AppRiver Email Threat Protection

UP See more

AppRiver EMP/DeliverySlip

UP See more

AppRiver Erado Archiving

WARN See more

AppRiver Erado SecureMail (ESM)

UP See more

AppRiver Exchange 2013/2016+ (EXG7)

WARN See more

AppRiver Hosted SMB

UP See more

AppRiver Hosted ZixGateway

UP See more

AppRiver Information Archive / ZCP

WARN See more

AppRiver Legacy Archive / ZixArchive

WARN See more

AppRiver Legacy Continuty

UP See more

AppRiver Live Chat

UP See more

AppRiver Office 365

WARN See more

AppRiver Partner Portal

UP See more

AppRiver Phone System

UP See more

AppRiver Secure Cloud Email Continuity

UP See more

AppRiver Secure Cloud Email Encryption (AEE/ZEE)

UP See more

AppRiver Support Ticketing System

UP See more

AppRiver ZixCentral

UP See more

AppRiver ZixPortal

UP See more

AppRiver Zix Protect/Spam Stops Here

UP See more

2 status changes in the last 24 hours

AppRiver status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 8 hours

  • Warn: 16 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
3,570 status pages

About Our AppRiver Status Page Integration

AppRiver is a Productivity solution that StatusGator has been monitoring since May 2020. Over the past almost 4 years, we have collected data on on more than 685 outages that affected AppRiver users. When AppRiver publishes downtime on their status page, they do so across 25 components and 7 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor AppRiver to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular productivity services monitored on our platform. We've sent more than 1,000 notifications to our users about AppRiver incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If AppRiver is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when AppRiver is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

AppRiver posts separate notifications for planned maintenance work. StatusGator will notify subscribers when AppRiver enters a pre-planned maintenance window, keeping you up to date.

Since AppRiver publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When AppRiver posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When AppRiver has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because AppRiver has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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