Is AppRiver ZixPortal down?
Current AppRiver ZixPortal status is UP

Identified - To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options. The updated IVR menu will be active starting on 4/10/2024. Below is a copy of our updated IVR menu options for your reference:1. For Threat Protection or Customer Portal Support – Press 12. For Encryption, Archive, Social Media capture or Backup Support – Press 23. For help with Microsoft Licensing and Support – Press 3 - For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1 - For Microsoft 365 or Hosted Exchange Support – Press 24. For Carbonite Support - Press 45. For Webroot Support - Press 5 Apr 03, 2024 - 08:41 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 07, 2024 - 02:00 CDT

Identified - To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options. The updated IVR menu will be active starting on 4/10/2024. Below is a copy of our updated IVR menu options for your reference:1. For Threat Protection or Customer Portal Support – Press 12. For Encryption, Archive, Social Media capture or Backup Support – Press 23. For help with Microsoft Licensing and Support – Press 3 - For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1 - For Microsoft 365 or Hosted Exchange Support – Press 24. For Carbonite Support - Press 45. For Webroot Support - Press 5 Apr 03, 2024 - 08:41 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 05, 2024 - 15:00 CDT

Identified - In an effort to help provide the best security for our customers and their data, on Oct 2, 2023, all callers that contact Support will be required to be authenticated before the call will proceed.Please understand this new process has not been put in place to create any inconvenience, it is to create a better layer of security of your account and data. Sep 13, 2023 - 12:42 CDT