Is Change Healthcare CommonWell down?
Current Change Healthcare CommonWell status is UP

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Recent Change Healthcare CommonWell Outages and Issues

Follow the recent outages and downtime for Change Healthcare CommonWell in the table below.

Start Time

Type

Length

Message

Details

March 18, 2024 14:10 UTC

DOWN

ongoing

Update: Some applications are experiencing connectivity issues. Hover or tap here for updates.

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Start Time

March 18, 2024 14:10 UTC

Type DOWN
Affected Components

Clinical Network - CommonWell

Message

Update: Some applications are experiencing connectivity issues. Hover or tap here for updates.

Details

Update - We have completed standing up a new instance of Change Healthcare’s Rx CardFinder Service in a new environment. Testing was successful with Surescripts and Relay Health on both commercial and TROOP queries. As a result, we are enabling this service for all customers effective 6 p.m. CT, Friday, March 15.We are working to restore access for providers that lost claims and ERA connectivity during the Change Healthcare cybersecurity issue. Over the next several weeks, Optum is working with government payers and intermediaries to transition providers enrolled in Change Healthcare connections to the Optum iEDI Clearinghouse (Exchange claims and ERAs, Change Healthcare OKC Clearinghouse claims and ERAs, Assurance Reimbursement Management, Revenue Performance Advisor). This transition includes both claims and ERA transactions. Our payers will maintain dual enrollment for claims to ensure an easy transition as our platforms come online. Partners and providers do not need to take any action. This transition is ongoing; please allow us and the payers time to complete this effort. We will publish additional updates as they are available. We are pleased to share that we have launched a new instance of the Rx Connect (Switch) service and are actively working to restore full service and connectivity claim traffic. As a result, we have begun enabling Rx Connect, Rx Edit, and Rx Assist services today, March 7th. These services are now available for customers who have configured direct internet access connectivity.For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.Change Healthcare will use this solution status page to provide updates about specific products and services, including uptime and support availability. We are working on multiple approaches to continue to restore the impacted environments. Mar 11, 2024 - 17:51 EDT

February 21, 2024 15:20 UTC

DOWN

26 days

Update: Some applications are experiencing connectivity issues.

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Start Time

February 21, 2024 15:20 UTC

Type DOWN
Affected Components

Customer Portals - Download Central

Pharmacy Solutions - Absolute AR

Customer Portals - Enrollment Central

Value-Based Care - Prometheus Analytics

Eligibility & Enrollment - My Advocate

Medical Network - Claims Automation

Customer Portals - Client Access System

Customer Portals - ConnectCenter

Customer Portals - Vision

Revenue Cycle Management - Claims & Denials Management

Revenue Cycle Management - Patient Engagement Suite

Revenue Cycle Management - Reporting & Metrics

Cost Transparency - Predictive Engagement

Cost Transparency - Provider Directory

Dental Network - Dental Credentialing Manager

Dental Network - Dental EDI Network

Dental Network - Dental Practice Analytic Insights

Dental Network - Dental Revenue Cycle Insights

Dental Network - SimpleAttach Solution

Pharmacy Benefits & TPA - Medicaid Pharmacy Benefits Services

Pharmacy Benefits & TPA - Smart Commercial Pharmacy Services

Pharmacy Solutions - Converge Rx

Pharmacy Solutions - Data Solutions

Pharmacy Solutions - Enterprise Pharmacy System

Value-Based Care - Third-Party Administration

Clinical Network - Clinical Exchange Channel Partners including ePrescribe and Orders & Results

Clinical Network - Clinical Exchange Labs and Hospitals

Clinical Network - Connectivity Gateway

Eligibility & Enrollment - Dual Enrollment Advocate & Recert Complete

Eligibility & Enrollment - Part D Complete & Community Advocate

Eligibility & Enrollment - SSI Enrollment Advocate

Medical Network - Eligibility & Patient Access

Medical Network - ERA Transactions

Medical Network - Medical Claim Attachments

Medical Network - Paper-to-EDI

Medical Network - Payer Connectivity Services

Medical Network - Payer Finder website and API

Medical Network - Revenue Analytics

Medical Record Retrieval & Clinical Review - Clinical Abstraction

Medical Record Retrieval & Clinical Review - Medical Record Retrieval

Medical Record Retrieval & Clinical Review - Risk Adjustment Coding

Member Engagement & Experience - Interoperability API Connector

Member Engagement & Experience - Member Payments

Member Engagement & Experience - Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits

Patient Engagement & Experience - Virtual Front Desk

Payer Communications and Payment Services - Payer Communications and Print

Payer Communications and Payment Services - Payer Enrollment Services

Payer Communications and Payment Services - Payment Network Advocate

Payer Communications and Payment Services - Settlement Advocate

Pharmacy Solutions - Exchange Dx

Pharmacy Solutions - Explore Dx

Pharmacy Solutions - Network Solutions

Pharmacy Solutions - Point-of-Sale Rx

Pharmacy Solutions - Revenue Cycle Management

Pharmacy Solutions - Rx Assist

Pharmacy Solutions - SelectRx

Pharmacy Solutions - Software Solutions

Pharmacy Solutions - Turn Rx

Pharmacy Solutions - UPBS Analytics website

Pharmacy Solutions - UPBS Claims Manager website

Pharmacy Solutions - UPBS Claims Processing

Pharmacy Solutions - UPBS Configuration Manager website

Pharmacy Solutions - Vaccination Record

Provider Communications and Payment Services - Communications Complete - Provider

Provider Communications and Payment Services - Member Correspondence Advocate

Provider Communications and Payment Services - Patient Billing & Statements

Provider Communications and Payment Services - SmartPay for Providers

Provider Communications and Payment Services - SmartPay Payment Integration

Provider Communications and Payment Services - SmartPay Plus for Providers

Provider Network Optimization - Reimbursement Manager

Revenue Cycle Management - Ambulatory Claims Manager

Revenue Cycle Management - Claims & Denials Advisor

Revenue Cycle Management - Financial Clearance

Revenue Cycle Management - National Payments Connector

Revenue Cycle Management - Revenue Integrity

Revenue Cycle Management - Revenue Performance Advisor

Risk Adjustment & Quality - Compliance Reporter

Risk Adjustment & Quality - Dx Gap Advisor

Risk Adjustment & Quality - Edge Complete

Risk Adjustment & Quality - EMR Risk Advisor

Risk Adjustment & Quality - Encounter Complete

Value-Based Care - Business Process as a Service (BPaaS)

Value-Based Care - Risk Manager

Value-Based Care - Value-Based Care Transformation Services

Medical Network APIs - Claims Responses and Reports API

Clinical Decision Support - CareSelect®

Clinical Decision Support - InterQual® Cloud Solutions

Cost Transparency - True View

Customer Portals - Download Connect

Dental Network - Credentialing Advocate Solution

Dental Network - Dental Claim Attachments

Clinical Network - Clinical Document Collector API

Clinical Network - CommonWell

Medical Network - Payer Data Services

Payer Communications and Payment Services - Communications Complete - Payer

Revenue Cycle Management - Acuity Revenue Cycle Analytics

Pharmacy Solutions - Rx CardFinder Services

Pharmacy Solutions - Rx Connect Solution

Pharmacy Solutions - Rx Edit

Medical Network - Advanced Claim Management

Medical Network - Batch Claims

Medical Network - Claiming & Remittance

Clinical Decision Support - InterQual® AutoReview

Clinical Decision Support - InterQual® Review Manager – Installed

Clinical Decision Support - InterQual® Coordinated Care

Clinical Decision Support - InterQual® Criteria

Clinical Decision Support - InterQual® Customize

Risk Adjustment & Quality - Risk View

Value-Based Care - Episode Manager

Clinical Network - Clinical Exchange

Patient Engagement & Experience - Shop Book and Pay

Clinical Decision Support - Patient Education

Medical Network APIs - Claims Status API

Medical Network APIs - Eligibility API

Medical Network APIs - Institutional Claims API

Medical Network APIs - Payer Finder API

Medical Network APIs - Professional Claims API

Message

Update: Some applications are experiencing connectivity issues.

Details

Update - Feb. 21, 2024, some applications are currently unavailable. Optum is currently triaging the issue and will provide further updates as they are available. We apologize for the inconvenience that this situation has caused you. Feb 21, 2024 - 10:18 EST

No outages or status changes in the last 24 hours

Change Healthcare CommonWell status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Change Healthcare CommonWell Outage and Status History

We've been monitoring Change Healthcare CommonWell outages since June 20, 2023.
Here's the history of service outages we've observed from the Change Healthcare CommonWell Status Page:

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Change Healthcare CommonWell Status Page Integration

Change Healthcare CommonWell is a Healthcare solution that StatusGator has been monitoring since June 2023. Over the past 11 months, we have collected data on on more than 381 outages that affected Change Healthcare CommonWell users. When Change Healthcare CommonWell publishes downtime on their status page, they do so across 109 components and 19 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Change Healthcare CommonWell to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular healthcare services monitored on our platform. We've sent more than 700 notifications to our users about Change Healthcare CommonWell incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Change Healthcare CommonWell is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Change Healthcare CommonWell is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Change Healthcare CommonWell posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Change Healthcare CommonWell enters a pre-planned maintenance window, keeping you up to date.

Since Change Healthcare CommonWell publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Change Healthcare CommonWell posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Change Healthcare CommonWell has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Change Healthcare CommonWell has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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