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Current Hotjar status is UP

We checked the official Hotjar Status Page 30 sec. ago. Learn more
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Recent Hotjar Outages and Issues

Follow the recent outages and downtime for Hotjar in the table below.

Start Time

Type

Length

Message

Details

September 07, 2023 11:53 UTC

WARN

about 2 hours

Temporary disruption to Session Capture

See more
Start Time

September 07, 2023 11:53 UTC

Type WARN
Affected Components

Application - Ingestion

Message

Temporary disruption to Session Capture

Details

Monitoring - We've declared an incident after detecting a significant drop in Session Capture for our customers. This was due to a faulty code deployment, and affected customers from 10:58UTC to 11:30UTC. During this time, 90% of in-progress sessions were not correctly processed into recordings. We're really sorry for the trouble!The incident was quickly identified, with the faulty code being fixed as well. We're monitoring the situation for further impact and to check everything's OK. Once we're sure, we'll mark this incident as resolved.Sorry again for the trouble, and thanks for your understanding! Sep 07, 2023 - 11:51 UTC

August 24, 2023 17:58 UTC

WARN

about 3 hours

Delays in session processing

See more
Start Time

August 24, 2023 17:58 UTC

Type WARN
Affected Components

Application - Ingestion

Message

Delays in session processing

Details

Investigating - We're investigating an issue with delayed session processing, affecting the time it takes for session data to appear on your dashboard.Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.Thanks for bearing with us! Aug 24, 2023 - 17:57 UTC

August 21, 2023 14:13 UTC

WARN

about 1 hour

Increased latency on insights application

See more
Start Time

August 21, 2023 14:13 UTC

Type WARN
Affected Components

Application - insights.hotjar.com

Message

Increased latency on insights application

Details

Investigating - We're investigating an issue with Increased latency on our Insights application at insights.hotjar.com.Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.Thanks for bearing with us! Aug 21, 2023 - 14:12 UTC

August 04, 2023 13:53 UTC

WARN

4 days

Performance issues related to session processing

See more
Start Time

August 04, 2023 13:53 UTC

Type WARN
Affected Components

Application - insights.hotjar.com

Message

Performance issues related to session processing

Details

Identified - We're investigating an issue with Hotjar processing that caused session and integration events to stall. We've identified the root cause of the issue and we're working hard to resolve it. We'll post further updates as and when we have them, thanks for your patience! Aug 04, 2023 - 13:49 UTC

August 02, 2023 11:28 UTC

WARN

10 minutes

Hotjar is intermittently entering maintenance mode

See more
Start Time

August 02, 2023 11:28 UTC

Type WARN
Affected Components

Application - insights.hotjar.com

Message

Hotjar is intermittently entering maintenance mode

Details

Investigating - We've declared a critical P1 incident to investigate reports of Hotjar entering maintenance mode unexpectedly, and often. Our incident response team is in a call to urgently investigate this issue. We'll post more updates as we have them; thanks for bearing with us! Aug 02, 2023 - 11:24 UTC

2024-04-11 14:59:35 UTC UTC

STATUS

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2024-04-11 14:59:35 UTC UTC

STATUS

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2024-04-11 14:59:35 UTC UTC

STATUS

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2024-04-11 14:59:35 UTC UTC

STATUS

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2024-04-11 14:59:35 UTC UTC

STATUS

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StatusGator has about 7 years of Hotjar status history.

Hotjar Components and Services

View details of the current Hotjar status below.

Name

Status

Details

Hotjar Ingestion

UP See more

Hotjar insights.hotjar.com

UP See more

Hotjar Site scripts (tracking code)

UP See more

Hotjar Website (www.hotjar.com)

UP See more

No outages or status changes in the last 24 hours

Hotjar status, last 24 hours:

3:00 PM
9:00 PM
3:00 AM
9:00 AM
3:00 PM
3:00 PM
3:00 AM
3:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Hotjar Outage and Status History

We've been monitoring Hotjar outages since March 3, 2017.
Here's the history of service outages we've observed from the Hotjar Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Hotjar Status Page Integration

Hotjar is an Analytics solution that StatusGator has been monitoring since March 2017. Over the past about 7 years, we have collected data on on more than 732 outages that affected Hotjar users. When Hotjar publishes downtime on their status page, they do so across 4 components and 2 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Hotjar to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular analytics services monitored on our platform. We've sent more than 1,200 notifications to our users about Hotjar incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Hotjar is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Hotjar is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Hotjar posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Hotjar enters a pre-planned maintenance window, keeping you up to date.

Since Hotjar publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Hotjar posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Hotjar has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Hotjar has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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