2025: The year of the global cloud outage
Last checked from Intercom official status page 4 min. 50 sec. ago
AI-first customer service platform with ticketing, inbox, phone, and help center.
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StatusGator last checked the status of Intercom on and the service was operational. There have been 19 user-submitted reports of outages in the past 24 hours.
This chart represents Intercom service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Intercom status data.
24 hrs ending
View and upvote the most commonly reported Intercom issues to help us better indicate the service status.
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See recent outage reports from real Intercom users
16 outage reports in the last 24 hours
North Holland, The Netherlands
App not loading
about 1 hour ago
about 1 hour ago
Nevada, United States
App not loading
about 4 hours ago
about 4 hours ago
Philippines
Server not responding
about 4 hours ago
about 4 hours ago
Philippines
Connectivity issue
about 4 hours ago
about 4 hours ago
Philippines
App not loading
about 4 hours ago
about 4 hours ago
Philippines
Slow performance
about 4 hours ago
about 4 hours ago
Philippines
Service down
about 4 hours ago
about 4 hours ago
Philippines
Unable to download
about 4 hours ago
about 4 hours ago
Philippines
Service down
about 4 hours ago
about 4 hours ago
Philippines
Server not responding
about 4 hours ago
about 4 hours ago
Explore our interactive Intercom outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Intercom outages, giving you a clear view of performance and downtime trends.
Top reported Intercom outage locations, last 24 hours:
StatusGator detects outages before they are officially acknowledged by providers. Here are some recent Intercom disruptions that StatusGator customers knew about before the rest of the world:
This rating evaluates how quickly Intercom acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay 15 - 30 min
This rating evaluates how quickly Intercom acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay < 15 min
Avg. delay 15 - 30 min
Avg. delay 30 - 120 min
Avg. delay 2 - 4 hrs
Avg. delay >= 4 hrs
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Inbox and chatbot not loading on web and mobile apps | 10m |
Never acknowledged
|
|
| Pages not loading due to heavy traffic | 1h 6m |
12m later
|
|
| Login issues affecting sign in and access | 1h 1m |
12m later
|
|
| Connection timeouts due to heavy website traffic | 1h 18m |
9m later
|
|
| Service not loading or crashing | 7m |
Never acknowledged
|
|
| Service unavailable or not responding | 53m |
4m later
|
|
| Website unavailable due to heavy load and timeouts | 6m |
Never acknowledged
|
|
| Service loading slowly or not loading | 4m |
19m later
|
|
| Website not loading due to heavy traffic | 2m |
2m later
|
|
| Website unavailable or slow to load | 10m |
6m later
|
Follow the recent outages and downtime for Intercom in the table below. If you're experiencing a problem now, check the current Intercom status or
.| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Minor incident
|
3h |
Warn
|
|
|
Major incident
|
30m |
Down
|
|
|
Major incident
|
1h 20m |
Down
|
|
|
Minor incident
|
20m |
Warn
|
|
|
Major incident
|
45m |
Down
|
Stay updated with instant alerts for Intercom outages by signing up now!
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View details of the current Intercom status below. If the status shows "Up" but you're still experiencing issues, you can
such as connectivity issues, outages, or slow performance. These issues are commonly reported when Intercom is down or facing partial disruptions.Stay updated with instant alerts for Intercom outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Intercom outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 6,970 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Intercom (AI-first customer service platform with ticketing, inbox, phone, and help center) is a a CRM solution that StatusGator has been monitoring since March 2015. Over the past almost 11 years, we have collected data on on more than 1,068 outages that affected Intercom users. When Intercom publishes downtime on their status page, they do so across 48 components and 12 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Intercom down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Intercom is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 200 StatusGator users monitor Intercom to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular CRM services monitored on our platform. We've sent more than 22,300 notifications to our users about Intercom incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Intercom outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Intercom is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Intercom is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Intercom posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Intercom enters a pre-planned maintenance window, keeping you up to date.
When Intercom posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Intercom has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Intercom has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Intercom outages by signing up now!
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