Is Intercom Down?
Current Intercom Status: up

Status History

We've been monitoring Intercom since March 16, 2015. Here's the history of service outages we've observed from the Intercom status page:

Recent Intercom Outages and Issues

Follow the recent outages and downtime for Intercom in the table below.

Start Time Type Length Message Details
September 08, 2020 10:57 UTC WARN 25 minutes 'Deceptive site ahead' error on some conversations Identified - We're currently investigating an incident of "Deceptive site ahead" warnings showing...
September 03, 2020 09:32 UTC MAINTENANCE 20 minutes Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
September 01, 2020 15:42 UTC WARN about 1 hour Intercom products and services are experiencing elevated issues Investigating - We are investigating reports of elevated issues and increased latency when access...
August 07, 2020 19:32 UTC WARN about 2 hours Intercom products and services are experiencing elevated issues Investigating - We are investigating reports of elevated issues and increased latency when access...
July 23, 2020 21:52 UTC WARN about 2 hours Images uploaded to Articles more than six months ago may fail to load Investigating - We are investigating reports of some images failing to load within existing artic...
May 23, 2020 08:02 UTC MAINTENANCE 40 minutes Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
May 06, 2020 17:27 UTC WARN about 1 hour Intercom Services Unavailable Investigating - We're currently investigating issues with searching Help Centers, accessing Inbox...
April 24, 2020 15:17 UTC WARN 25 minutes Web App is down Investigating - Our web app is currently down. We are working to resolve this. Apr 24, 15:14 UTC
March 31, 2020 19:37 UTC WARN about 3 hours Updates to user data is experiencing significant delays Identified - We have identified the issue leading to the delayed updates and we are processing th...
March 05, 2020 17:17 UTC WARN about 2 hours Teammate replies to conversations started from Facebook pages may not be sending Investigating - We are currently investigating an issue where teammate replies are not being sent...

Supported Features

We support the following features in our integration with the Intercom status page:

  • Down Notifications

    If Intercom is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Intercom is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Intercom posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Intercom enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Intercom publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Intercom posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Intercom has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Intercom has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Intercom down today?

According to its status page Intercom is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Intercom is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Intercom is having issues?

There are two main options: You can check the Intercom status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Intercom status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Intercom status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Intercom customer support while checking everything on your side. You can also try Tweeting at them via @intercom on Twitter. Or visit their official status page or website:

Intercom Down?

Are you experiencing issues with Intercom? Please share your issues below and let others know. Sign up above to receive notifications when Intercom published outages.

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