Is Intercom down?
Current Intercom status is UP

We checked the official Intercom Status Page 4 min. 18 sec. ago. Learn more
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Recent Intercom Outages and Issues

Follow the recent outages and downtime for Intercom in the table below.

Start Time

Type

Length

Message

Details

April 22, 2024 15:02 UTC

WARN

20 minutes

Inbox functionality degraded

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Start Time

April 22, 2024 15:02 UTC

Type WARN
Affected Components

Intercom Web Application

Message

Inbox functionality degraded

Details

Identified - We are having issues with the Inbox, where hovering over the left hand sidebar can cause the entire Inbox to become unresponsive. We have identified the issue and are working on a fix. Apr 22, 2024 - 14:57 UTC

March 20, 2024 15:32 UTC

WARN

25 minutes

Messenger errors and latencies

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Start Time

March 20, 2024 15:32 UTC

Type WARN
Affected Components

Intercom Messenger - Web Messenger

Message

Messenger errors and latencies

Details

Identified - Between 15:00 - 15:22 the Intercom messenger was experiencing high latencies and errors. We have mitigated the problem and are monitoring. Mar 20, 2024 - 15:30 UTC

March 16, 2024 03:32 UTC

MAINT

30 minutes

Scheduled Database Maintenance: US data hosting region

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Start Time

March 16, 2024 03:32 UTC

Type MAINT
Affected Components

Intercom Messenger - Web Messenger

Intercom Messenger - Mobile Messenger

Intercom message delivery - Email

Intercom message delivery - Chats and Posts

Intercom message delivery - Mobile Push

Intercom message delivery - Admin notifications

Intercom Mobile APIs

Intercom Webhooks

Intercom APIs

Intercom Web Application

Message

Scheduled Database Maintenance: US data hosting region

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 16, 2024 - 03:30 UTC

March 13, 2024 17:17 UTC

WARN

10 minutes

Elevated Error Rate and Latencies on Intercom Web App

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Start Time

March 13, 2024 17:17 UTC

Type WARN
Affected Components

Intercom Web Application

Message

Elevated Error Rate and Latencies on Intercom Web App

Details

Investigating - We are looking into reports of increased error rates and latency on our web app since 17:00UTC. Mar 13, 2024 - 17:16 UTC

March 08, 2024 12:27 UTC

WARN

5 minutes

Brief Increased Error Rates and Elevated Latencies for US Hosted Intercom Workspaces

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Start Time

March 08, 2024 12:27 UTC

Type WARN
Affected Components

Intercom message delivery - Mobile Push

Intercom message delivery - Admin notifications

Intercom Web Application

Intercom APIs

Intercom Mobile APIs

Intercom Messenger - Web Messenger

Intercom Messenger - Mobile Messenger

Intercom message delivery - Email

Intercom message delivery - Chats and Posts

Intercom Webhooks

Message

Brief Increased Error Rates and Elevated Latencies for US Hosted Intercom Workspaces

Details

Monitoring - Between 2024-03-08 1209 UTC and 2024-03-08 1214 UTC, customers would have experienced increased error rates and latencies across Intercom products due to a database failover event. This issue is resolved and we are monitor for full recovery for all customers.Customers using Intercom workspaces that are hosted in our European or Australian Data Hosting regions would have been unaffected during this time. Mar 08, 2024 - 12:23 UTC

2024-04-23 01:51:56 UTC UTC

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2024-04-23 01:51:56 UTC UTC

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2024-04-23 01:51:56 UTC UTC

STATUS

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2024-04-23 01:51:56 UTC UTC

STATUS

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2024-04-23 01:51:56 UTC UTC

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Sign Up for More Intercom History

StatusGator has about 9 years of Intercom status history.

Intercom Components and Services

View details of the current Intercom status below.

Name

Status

Details

Intercom Admin notifications

UP See more

Intercom APIs

UP See more

Intercom Chats and Posts

UP See more

Intercom Email

UP See more

Intercom Mobile APIs

UP See more

Intercom Mobile Messenger

UP See more

Intercom Mobile Messenger

UP See more

Intercom Mobile Push

UP See more

Intercom Web Application

UP See more

Intercom Webhooks

UP See more

Intercom Web Messenger

UP See more

Intercom Web Messenger

UP See more

1 status change in the last 24 hours

Intercom status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 20 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Intercom Outage and Status History

We've been monitoring Intercom outages since March 16, 2015.
Here's the history of service outages we've observed from the Intercom Status Page:

Instant enriched data from
3,580 status pages

About Our Intercom Status Page Integration

Intercom is a CRM solution that StatusGator has been monitoring since March 2015. Over the past about 9 years, we have collected data on on more than 773 outages that affected Intercom users. When Intercom publishes downtime on their status page, they do so across 20 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 200 StatusGator users monitor Intercom to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 14,400 notifications to our users about Intercom incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Intercom is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Intercom is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Intercom posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Intercom enters a pre-planned maintenance window, keeping you up to date.

Since Intercom publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Intercom posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Intercom has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Intercom has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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