Is Intercom Down?
Current Intercom Status: up

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Status History

We've been monitoring Intercom since March 16, 2015. Here's the history of service outages we've observed from the Intercom status page:

Recent Intercom Outages and Issues

Follow the recent outages and downtime for Intercom in the table below.

Sign Up for More Intercom History

StatusGator has almost 6 years of Intercom status history.

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Start Time Type Length Message Details
February 26, 2021 16:07 UTC WARN about 1 hour Delayed notifications Update - We are continuing to investigate this issue. Feb 26, 16:03 UTC
February 15, 2021 14:47 UTC WARN 15 minutes Errors loading conversations in the Inbox Monitoring - We have identified the cause of this error and applied a fix. We are currently monit...
February 01, 2021 15:27 UTC WARN about 3 hours Reporting statistics related to message sending is stale since 2021-02-01 00:00 Update - The loading of Outbound and Custom Bots is fully operational. We are working on resolvin...
January 13, 2021 14:17 UTC WARN about 2 hours Web App Degraded Performance For A Subset Of Customers Identified - For a subset of customers, the Contact list will fail to load and Outbound Messages ...
January 09, 2021 09:02 UTC MAINTENANCE about 1 hour Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
2021-03-06 11:49:40 +0000 UTC UNKNOWN X minutes the, downtime, go, Information, about, in, here, question, and will of, so, will, outage, about, see, details, displayed, to, you, Details, information, here, be, more, in, in, sign, once, and, downtime, sign, and each
2021-03-06 11:49:40 +0000 UTC UNKNOWN X minutes about, downtime, question, in, Information, will, here, go, and the of, displayed, once, see, in, so, you, will, here, information, be, Details, sign, sign, about, each, details, outage, downtime, more, and, in, and to
2021-03-06 11:49:40 +0000 UTC UNKNOWN X minutes question, will, Information, in, about, here, downtime, go, and the in, downtime, of, you, sign, outage, each, displayed, in, to, details, be, sign, information, Details, see, here, about, and, so, once, will, and more
2021-03-06 11:49:40 +0000 UTC UNKNOWN X minutes downtime, Information, in, question, about, the, go, will, and here about, here, sign, displayed, be, more, once, in, in, each, will, and, information, see, of, you, to, details, so, Details, sign, downtime, and outage
2021-03-06 11:49:40 +0000 UTC UNKNOWN X minutes the, about, will, in, question, here, downtime, go, and Information displayed, about, sign, downtime, sign, once, be, each, to, you, so, of, and, more, in, here, see, in, outage, Details, will, details, and information

Supported Features

We support the following features in our integration with the Intercom status page:

  • Down Notifications

    If Intercom is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Intercom is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Intercom posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Intercom enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Intercom publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Intercom posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Intercom has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Intercom has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Intercom down today?

According to its status page Intercom is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Intercom is not working or having outages?

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How can I find out if Intercom is having issues?

There are two main options: You can check the Intercom status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Intercom status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Intercom status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Intercom customer support while checking everything on your side. You can also try Tweeting at them via @intercom on Twitter. Or visit their official status page or website:

Twitter Mentions