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Is Intercom Down?
Current Intercom Status: up

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Intercom Status History

We've been monitoring Intercom since March 16, 2015. Here's the history of service outages we've observed from the Intercom status page:

Recent Intercom Outages and Issues

Follow the recent outages and downtime for Intercom in the table below.

Sign Up for More Intercom History

StatusGator has over 5 years of Intercom status history.

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Start Time Type Length Message Details
November 25, 2020 18:32 UTC WARN about 19 hours Intermittent user data event read/update issues Update - We are continuing to investigate this issue. Nov 25, 18:27 UTC
November 25, 2020 16:07 UTC WARN about 2 hours Intermittent user data event read/update issues Investigating - We have identified an issue where user data event reads/updates to the API and fr...
November 24, 2020 13:22 UTC WARN about 1 hour Inbox broken for a subset of customers Investigating - Since 13:09 UTC, Intercom customers with Inbox Views enabled cannot use the inbox...
October 03, 2020 08:02 UTC MAINTENANCE 20 minutes Scheduled Database Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
September 28, 2020 08:27 UTC WARN 10 minutes APIs Degraded Performance Investigating - We are looking into higher than usual latencies and errors across our APIs. Sep 2...
2020-12-02 03:56:40 +0000 UTC UNKNOWN X minutes here, in, the, question, go, about, Information, will, and downtime be, each, downtime, see, Details, here, will, you, about, so, and, of, once, to, in, sign, more, sign, information, outage, in, displayed, and details
2020-12-02 03:56:40 +0000 UTC UNKNOWN X minutes about, in, will, go, downtime, here, question, the, and Information details, sign, see, and, outage, sign, you, once, of, here, more, to, displayed, Details, in, about, each, be, so, downtime, information, in, and will
2020-12-02 03:56:40 +0000 UTC UNKNOWN X minutes downtime, here, in, the, Information, will, about, question, and go you, outage, displayed, be, each, once, sign, about, here, details, information, of, more, see, in, Details, in, and, so, to, will, downtime, and sign
2020-12-02 03:56:40 +0000 UTC UNKNOWN X minutes about, go, will, in, here, downtime, question, the, and Information about, more, details, so, outage, displayed, each, and, information, will, sign, Details, see, to, sign, in, here, be, downtime, you, once, in, and of
2020-12-02 03:56:40 +0000 UTC UNKNOWN X minutes here, downtime, go, will, Information, the, question, in, and about sign, more, outage, downtime, so, to, about, information, each, details, sign, see, you, and, in, in, of, once, here, be, displayed, will, and Details

Supported Features

We support the following features in our integration with the Intercom status page:

  • Down Notifications

    If Intercom is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Intercom is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Intercom posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Intercom enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Intercom publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Intercom posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Intercom has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Intercom has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Intercom down today?

According to its status page Intercom is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Intercom is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Intercom is having issues?

There are two main options: You can check the Intercom status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Intercom status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Intercom status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Intercom customer support while checking everything on your side. You can also try Tweeting at them via @intercom on Twitter. Or visit their official status page or website:

Intercom Down?

Are you experiencing issues with Intercom? Please share your issues below and let others know. Sign up above to receive notifications when Intercom published outages.

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