Is Intercom Web Messenger down?
Current Intercom Web Messenger status is UP

We checked the official Intercom Web Messenger Status Page 3 min. 57 sec. ago. Learn more
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Recent Intercom Web Messenger Outages and Issues

Follow the recent outages and downtime for Intercom Web Messenger in the table below.

Start Time

Type

Length

Message

Details

March 20, 2024 15:32 UTC

WARN

25 minutes

Messenger errors and latencies

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Start Time

March 20, 2024 15:32 UTC

Type WARN
Affected Components

Intercom Messenger - Web Messenger

Message

Messenger errors and latencies

Details

Identified - Between 15:00 - 15:22 the Intercom messenger was experiencing high latencies and errors. We have mitigated the problem and are monitoring. Mar 20, 2024 - 15:30 UTC

March 16, 2024 03:32 UTC

MAINT

30 minutes

Scheduled Database Maintenance: US data hosting region

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Start Time

March 16, 2024 03:32 UTC

Type MAINT
Affected Components

Intercom Messenger - Web Messenger

Intercom Messenger - Mobile Messenger

Intercom message delivery - Email

Intercom message delivery - Chats and Posts

Intercom message delivery - Mobile Push

Intercom message delivery - Admin notifications

Intercom Mobile APIs

Intercom Webhooks

Intercom APIs

Intercom Web Application

Message

Scheduled Database Maintenance: US data hosting region

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 16, 2024 - 03:30 UTC

March 08, 2024 12:27 UTC

WARN

5 minutes

Brief Increased Error Rates and Elevated Latencies for US Hosted Intercom Workspaces

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Start Time

March 08, 2024 12:27 UTC

Type WARN
Affected Components

Intercom message delivery - Mobile Push

Intercom message delivery - Admin notifications

Intercom Web Application

Intercom APIs

Intercom Mobile APIs

Intercom Messenger - Web Messenger

Intercom Messenger - Mobile Messenger

Intercom message delivery - Email

Intercom message delivery - Chats and Posts

Intercom Webhooks

Message

Brief Increased Error Rates and Elevated Latencies for US Hosted Intercom Workspaces

Details

Monitoring - Between 2024-03-08 1209 UTC and 2024-03-08 1214 UTC, customers would have experienced increased error rates and latencies across Intercom products due to a database failover event. This issue is resolved and we are monitor for full recovery for all customers.Customers using Intercom workspaces that are hosted in our European or Australian Data Hosting regions would have been unaffected during this time. Mar 08, 2024 - 12:23 UTC

February 28, 2024 22:12 UTC

WARN

15 minutes

Degraded Performance on Intercom Web App & Messenger

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Start Time

February 28, 2024 22:12 UTC

Type WARN
Affected Components

Intercom Messenger - Web Messenger

Message

Degraded Performance on Intercom Web App & Messenger

Details

Update - We are continuing to investigate this issue. Feb 28, 2024 - 22:10 UTC

February 22, 2024 14:32 UTC

WARN

6 days

Problems with conversations

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Start Time

February 22, 2024 14:32 UTC

Type WARN
Affected Components

Intercom Messenger - Mobile Messenger

Intercom Web Application

Intercom APIs

Intercom Messenger - Web Messenger

Message

Problems with conversations

Details

Update - SLA functionality is restored. We are still seeing impact to SLA reporting which we are working on resolving as soon as possible. Feb 22, 2024 - 14:28 UTC

2024-04-11 16:17:46 UTC UTC

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2024-04-11 16:17:46 UTC UTC

STATUS

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2024-04-11 16:17:46 UTC UTC

STATUS

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2024-04-11 16:17:46 UTC UTC

STATUS

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2024-04-11 16:17:46 UTC UTC

STATUS

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Sign Up for More Intercom Web Messenger History

StatusGator has about 9 years of Intercom Web Messenger status history.

No outages or status changes in the last 24 hours

Intercom Web Messenger status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Intercom Web Messenger Outage and Status History

We've been monitoring Intercom Web Messenger outages since March 16, 2015.
Here's the history of service outages we've observed from the Intercom Web Messenger Status Page:

Instant enriched data from
3,580 status pages

About Our Intercom Web Messenger Status Page Integration

Intercom Web Messenger is a CRM solution that StatusGator has been monitoring since March 2015. Over the past about 9 years, we have collected data on on more than 771 outages that affected Intercom Web Messenger users. When Intercom Web Messenger publishes downtime on their status page, they do so across 20 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 200 StatusGator users monitor Intercom Web Messenger to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 14,300 notifications to our users about Intercom Web Messenger incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Intercom Web Messenger is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Intercom Web Messenger is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Intercom Web Messenger posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Intercom Web Messenger enters a pre-planned maintenance window, keeping you up to date.

Since Intercom Web Messenger publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Intercom Web Messenger posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Intercom Web Messenger has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Intercom Web Messenger has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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