Is Paddle Customer Support down?
Current Paddle Customer Support status is UP

We checked the official Paddle Customer Support Status Page 2 min. 21 sec. ago. Learn more
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Recent Paddle Customer Support Outages and Issues

Follow the recent outages and downtime for Paddle Customer Support in the table below.

Start Time

Type

Length

Message

Details

March 28, 2024 12:50 UTC

WARN

6 days

Some customers are experiencing issues with our Invoices (UI previews)

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Start Time

March 28, 2024 12:50 UTC

Type WARN
Affected Components

Production - Customer Support

Message

Some customers are experiencing issues with our Invoices (UI previews)

Details

Our engineers are currently investigating an issue with loading Invoice previews (UI) for Paddle Billing and Classic. We will update the status of the service along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

March 01, 2024 16:40 UTC

WARN

27 days

Degradated Webhook Delivery Performance

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Start Time

March 01, 2024 16:40 UTC

Type WARN
Affected Components

Production - Customer Support

Production - Billing - Webhooks & Alerts

Message

Degradated Webhook Delivery Performance

Details

Our engineers are currently investigating an issue with webhook deliveries. We will post more details of what's gone wrong, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

March 01, 2024 16:31 UTC

WARN

9 minutes

Degradated Webhook Delivery Performance

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Start Time

March 01, 2024 16:31 UTC

Type WARN
Affected Components

Production - Customer Support

Message

Degradated Webhook Delivery Performance

Details

Our engineers are currently investigating an issue with webhook deliveries. We will post more details of what's gone wrong, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

February 09, 2024 19:10 UTC

WARN

5 minutes

Some customers are experiencing issues with our order processing.

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Start Time

February 09, 2024 19:10 UTC

Type WARN
Affected Components

Production - Customer Support

Message

Some customers are experiencing issues with our order processing.

Details

Our engineers are currently investigating an issue. We will post more details of what's gone wrong, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

December 24, 2023 10:20 UTC

WARN

9 days

Some customers may be expereinceing issues with subscription services

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Start Time

December 24, 2023 10:20 UTC

Type WARN
Affected Components

Production - Customer Support

Message

Some customers may be expereinceing issues with subscription services

Details

Our engineers are currently investigating an issue with our subscription services. We will post more details shortly

2024-04-11 16:01:15 UTC UTC

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2024-04-11 16:01:15 UTC UTC

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2024-04-11 16:01:15 UTC UTC

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2024-04-11 16:01:15 UTC UTC

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2024-04-11 16:01:15 UTC UTC

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Sign Up for More Paddle Customer Support History

StatusGator has over 3 years of Paddle Customer Support status history.

No outages or status changes in the last 24 hours

Paddle Customer Support status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Paddle Customer Support Outage and Status History

We've been monitoring Paddle Customer Support outages since November 26, 2020.
Here's the history of service outages we've observed from the Paddle Customer Support Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Paddle Customer Support Status Page Integration

Paddle Customer Support is a Payments solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 223 outages that affected Paddle Customer Support users. When Paddle Customer Support publishes downtime on their status page, they do so across 32 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Paddle Customer Support to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Paddle Customer Support incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Paddle Customer Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Paddle Customer Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Paddle Customer Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Paddle Customer Support enters a pre-planned maintenance window, keeping you up to date.

Paddle Customer Support does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Paddle Customer Support maintenance events into your unified calendar.

When Paddle Customer Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Paddle Customer Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Paddle Customer Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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