Is Paddle down?
Current Paddle status is UP

Our Engineers will perform an update to a section of our database. While we don't expect that this will affect Paddle users or your customers, minor disruptions might occur while the work is being carried out.

Please let Support know should you have any queries. Thank you!

Our Engineers will perform an update to a section of our database. While we don't expect that this will affect Paddle users or your customers, minor disruptions might occur while the work is being carried out.

Please let Support know should you have any queries. Thank you!

Our Engineers will perform an update to a section of our database. While we don't expect that this will affect Paddle users or your customers, minor disruptions might occur while the work is being carried out.

Please let Support know should you have any queries. Thank you!

We are unfortunately experiencing connectivity issues with the service we use to validate EU VAT numbers, causing customers who enter their VAT information to receive an error. Sadly, there are no alternative services in existence for this purpose, so we need to wait for the service to come back online.

In the meantime, customers can purchase at full price and add their VAT details to their invoices instead, which will cause them to get the VAT refunded once the service comes back online. Alternatively, they can wait for the issue to be resolved.

Thank you for your patience.

We are continuing to investigate the issue with the processing of card payments, but wanted to give you an update on the experience for your customers. Some customers may be experiencing problems when trying to pay by card, if that's the case, the checkout is showing an error and the transaction doesn't go through.

We will update you as soon as we know more, please accept our apologies.