Is ShareFile Down?
Current ShareFile Status: up

Status History

We've been monitoring ShareFile since September 11, 2016. Here's the history of service outages we've observed from the ShareFile status page:

Recent ShareFile Outages and Issues

Follow the recent outages and downtime for ShareFile in the table below.

Start Time Type Length Message Details
September 19, 2020 02:01 UTC MAINTENANCE about 8 hours Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
September 12, 2020 02:01 UTC MAINTENANCE about 8 hours Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
September 09, 2020 14:16 UTC WARN 40 minutes Subset of Content Collaboration end-users experiencing issues Investigating - Citrix engineers have identified an issue impacting a subset of Citrix Content Co...
September 06, 2020 20:46 UTC WARN about 2 hours Content Collaboration (ShareFile) access to files not working for a subset of customers Investigating - Citrix Teams are investigating an issue impacting some customers of Citrix Conten...
August 31, 2020 23:01 UTC WARN about 1 hour Content Collaboration (ShareFile) Workflows not working Investigating - Citrix Teams are investigating an issue impacting customers of Citrix Content Col...
August 29, 2020 02:21 UTC MAINTENANCE about 8 hours Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
August 29, 2020 02:01 UTC MAINTENANCE 15 minutes Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
August 22, 2020 02:01 UTC MAINTENANCE about 8 hours Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
August 15, 2020 02:01 UTC MAINTENANCE about 10 hours Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
July 25, 2020 02:01 UTC MAINTENANCE about 10 hours Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...

Supported Features

We support the following features in our integration with the ShareFile status page:

  • Down Notifications

    If ShareFile is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when ShareFile is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    ShareFile posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ShareFile enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If ShareFile publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When ShareFile posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When ShareFile has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because ShareFile has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is ShareFile down today?

According to its status page ShareFile is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when ShareFile is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if ShareFile is having issues?

There are two main options: You can check the ShareFile status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

ShareFile status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the ShareFile status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting ShareFile customer support while checking everything on your side. You can also try Tweeting at them via @sharefile on Twitter. Or visit their official status page or website:

ShareFile Down?

Are you experiencing issues with ShareFile? Please share your issues below and let others know. Sign up above to receive notifications when ShareFile published outages.

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