Is ShareFile Down? Current ShareFile Status: up

Notification Frequency

  • Averages less than 1 per week:
  • There were 1 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

We've been monitoring ShareFile since September 11, 2016. Here's the history of service outages we've observed from the ShareFile status page:

Recent ShareFile Outages and Issues

Follow the recent outages and downtime for ShareFile in the table below.

Click the screen icon to see the status page screenshot we captured at the time of the incident:

Start Time Type Length Message Details
July 11, 2020 12:11 UTC MAINTENANCE 5 minutes Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
July 11, 2020 02:06 UTC MAINTENANCE about 10 hours Content Collaboration (ShareFile) Regular Maintenance Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 19, 2020 01:26 UTC WARN about 7 hours Citrix ShareFile customers may have experience some issues... Update - We are continuing to investigate this issue. Jun 18, 21:24 EDT
June 07, 2020 00:01 UTC MAINTENANCE about 12 hours Content Collaboration (ShareFile) Planned Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 06, 2020 00:01 UTC MAINTENANCE about 12 hours Content Collaboration (ShareFile) Planned DR Drill Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 01, 2020 18:26 UTC WARN about 1 hour Citrix Content Collaboration end users & admins experiencing latency when accessing their sharefile.com login page Investigating - Citrix Content Collaboration is currently experiencing an issue for users with th...
May 29, 2020 01:16 UTC MAINTENANCE 5 minutes Content Collaboration (ShareFile) Planned DR Drill Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
May 29, 2020 01:06 UTC MAINTENANCE 5 minutes Content Collaboration (ShareFile) Planned DR Drill Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
May 29, 2020 00:01 UTC MAINTENANCE about 1 hour Content Collaboration (ShareFile) Planned DR Drill Notification In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
May 04, 2020 14:56 UTC WARN about 3 hours Citrix ShareFile customers experiencing authentication and latency issues Investigating - Citrix Teams are investigating a latency issue impacting customers of Citrix Shar...

Supported Features

We support the following features in our integration with the ShareFile status page. More details about each feature are detailed below.

  • Down Notifications
  • Warn Notifications
  • Differentiates Maintenance Notices
  • Status Overview
  • Status Details
  • Component Status Filtering

Status Page Feature Descriptions

Down Notifications
If ShareFile is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn Notifications
Warn notifications are used when ShareFile is undergoing a non-critical issue like minor service issues, performance degredation, non-core bugs, capacity issues, or problems affecting a small number of users.
Differentiates Maintenance Notices
ShareFile posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ShareFile enters a pre-planned maintenance window, keeping you up to date.
Status Overview
When ShareFile posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
Status Details
When ShareFile has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occurr.
Component Status Filtering
Because ShareFile has several components, each with their individual statuses, StatusGator can differeniate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

FAQ

Is ShareFile down today?

According to its status page ShareFile is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when ShareFile is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if ShareFile is having issues?

There are two main options: You can check the ShareFile status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

ShareFile status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the ShareFile status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting ShareFile customer support while checking everything on your side. You can also try Tweeting at them via @sharefile on Twitter.