Is Smile.io Smile Customer Experience down?
Current Smile.io Smile Customer Experience status is UP

We checked the official Smile.io Smile Customer Experience Status Page 1 min. 42 sec. ago. Learn more
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Recent Smile.io Smile Customer Experience Outages and Issues

Follow the recent outages and downtime for Smile.io Smile Customer Experience in the table below.

Start Time

Type

Length

Message

Details

March 18, 2024 13:51 UTC

WARN

3 days

Degraded database performance

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Start Time

March 18, 2024 13:51 UTC

Type WARN
Affected Components

Smile Customer Experience

Smile Merchant Experience

Message

Degraded database performance

Details

Identified - We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue. Mar 18, 2024 - 09:47 EDT

March 08, 2024 15:29 UTC

WARN

about 10 hours

Order processing delays

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Start Time

March 08, 2024 15:29 UTC

Type WARN
Affected Components

Smile Merchant Experience

Smile Customer Experience

Message

Order processing delays

Details

Investigating - We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue. Mar 08, 2024 - 10:28 EST

December 12, 2023 17:26 UTC

WARN

about 2 hours

Temporary platform latency

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Start Time

December 12, 2023 17:26 UTC

Type WARN
Affected Components

Customer Emails

Smile Customer Experience

Smile Merchant Experience

Message

Temporary platform latency

Details

Monitoring - We are currently experiencing some latency potentially impacting the Smile UI (launcher and panel), Smile Admin and App blocks. Our team have implemented and are monitoring a fix, however, during this time there may continue to be some delays impacting those services. No data will be lost as a result of this issue. Thank you for your patience as we work to resolve this issue. Dec 12, 2023 - 12:21 EST

September 15, 2023 18:36 UTC

WARN

3 days

Delays in processing functionality

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Start Time

September 15, 2023 18:36 UTC

Type WARN
Affected Components

Customer Emails

Smile Customer Experience

Smile Merchant Experience

Message

Delays in processing functionality

Details

Identified - Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue. Sep 15, 2023 - 14:35 EDT

July 11, 2023 14:46 UTC

MAINT

about 1 hour

Scheduled maintenance

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Start Time

July 11, 2023 14:46 UTC

Type MAINT
Affected Components

Smile Customer Experience

Smile Merchant Experience

Message

Scheduled maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 11, 2023 - 10:45 EDT

2024-04-17 01:05:13 UTC UTC

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2024-04-17 01:05:13 UTC UTC

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2024-04-17 01:05:13 UTC UTC

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2024-04-17 01:05:13 UTC UTC

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2024-04-17 01:05:13 UTC UTC

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Sign Up for More Smile.io Smile Customer Experience History

StatusGator has over 1 year of Smile.io Smile Customer Experience status history.

No outages or status changes in the last 24 hours

Smile.io Smile Customer Experience status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Smile.io Smile Customer Experience Outage and Status History

We've been monitoring Smile.io Smile Customer Experience outages since September 19, 2022.
Here's the history of service outages we've observed from the Smile.io Smile Customer Experience Status Page:

April 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Smile.io Smile Customer Experience Status Page Integration

Smile.io Smile Customer Experience is a Project Management solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 116 outages that affected Smile.io Smile Customer Experience users. When Smile.io Smile Customer Experience publishes downtime on their status page, they do so across 10 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Smile.io Smile Customer Experience to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Smile.io Smile Customer Experience is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Smile.io Smile Customer Experience is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Smile.io Smile Customer Experience posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Smile.io Smile Customer Experience enters a pre-planned maintenance window, keeping you up to date.

Since Smile.io Smile Customer Experience publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Smile.io Smile Customer Experience posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Smile.io Smile Customer Experience has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Smile.io Smile Customer Experience has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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