Is Smile.io down?
Current Smile.io status is UP

We checked the official Smile.io Status Page 3 min. 43 sec. ago. Learn more
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Recent Smile.io Outages and Issues

Follow the recent outages and downtime for Smile.io in the table below.

Start Time

Type

Length

Message

Details

March 18, 2024 13:51 UTC

WARN

3 days

Degraded database performance

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Start Time

March 18, 2024 13:51 UTC

Type WARN
Affected Components

Smile Customer Experience

Smile Merchant Experience

Message

Degraded database performance

Details

Identified - We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue. Mar 18, 2024 - 09:47 EDT

March 08, 2024 15:29 UTC

WARN

about 10 hours

Order processing delays

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Start Time

March 08, 2024 15:29 UTC

Type WARN
Affected Components

Smile Merchant Experience

Smile Customer Experience

Message

Order processing delays

Details

Investigating - We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue. Mar 08, 2024 - 10:28 EST

February 15, 2024 19:16 UTC

DOWN

30 minutes

Error when trying to install Smile

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Start Time

February 15, 2024 19:16 UTC

Type DOWN
Affected Components

Smile Merchant Experience

Message

Error when trying to install Smile

Details

Investigating - We are currently investigating an issue with installation of Smile on Shopify stores. Feb 15, 2024 - 14:13 EST

January 30, 2024 18:01 UTC

MAINT

1 day

Scheduled maintenance for API documentation: (https://api-reference.smile.io/)

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Start Time

January 30, 2024 18:01 UTC

Type MAINT
Affected Components

Smile Merchant Experience

Message

Scheduled maintenance for API documentation: (https://api-reference.smile.io/)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 30, 2024 - 13:00 EST

January 18, 2024 14:16 UTC

WARN

about 3 hours

Experiencing Issues with BigCommerce API

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Start Time

January 18, 2024 14:16 UTC

Type WARN
Affected Components

BigCommerce API

Message

Experiencing Issues with BigCommerce API

2024-03-22 03:58:39 UTC UTC

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2024-03-22 03:58:39 UTC UTC

STATUS

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2024-03-22 03:58:39 UTC UTC

STATUS

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2024-03-22 03:58:39 UTC UTC

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2024-03-22 03:58:39 UTC UTC

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StatusGator has over 1 year of Smile.io status history.

Smile.io Components and Services

View details of the current Smile.io status below.

Name

Status

Details

Smile.io BigCommerce API

UP See more

Smile.io BigCommerce Webhooks

UP See more

Smile.io Customer Emails

UP See more

Smile.io DNS

UP See more

Smile.io Servers

UP See more

Smile.io Shopify API & Mobile

UP See more

Smile.io Smile Blog

UP See more

Smile.io Smile Customer Experience

UP See more

Smile.io Smile Merchant Experience

UP See more

Smile.io Smile Partner Dashboard

UP See more

No outages or status changes in the last 24 hours

Smile.io status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Smile.io Outage and Status History

We've been monitoring Smile.io outages since September 19, 2022.
Here's the history of service outages we've observed from the Smile.io Status Page:

Instant enriched data from
3,570 status pages

About Our Smile.io Status Page Integration

Smile.io is a Project Management solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 112 outages that affected Smile.io users. When Smile.io publishes downtime on their status page, they do so across 10 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Smile.io to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Smile.io is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Smile.io is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Smile.io posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Smile.io enters a pre-planned maintenance window, keeping you up to date.

Since Smile.io publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Smile.io posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Smile.io has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Smile.io has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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