Is CM.com Customer Contact down?
Current CM.com Customer Contact status is UP

We checked the official CM.com Customer Contact Status Page 4 min. 14 sec. ago. Learn more
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Recent CM.com Customer Contact Outages and Issues

Follow the recent outages and downtime for CM.com Customer Contact in the table below.

Start Time

Type

Length

Message

Details

March 05, 2024 22:13 UTC

MAINT

20 minutes

Maintenance - Conversational Router

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Start Time

March 05, 2024 22:13 UTC

Type MAINT
Affected Components

Mobile Service Cloud - Scripted Chatbot

Conversational AI Cloud - Web Conversations

Mobile Service Cloud - Mobile Service Cloud Advanced / Pro (Former ROBIN)

Mobile Service Cloud - Customer Contact

Message

Maintenance - Conversational Router

Details

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 05, 2024 - 23:09 CET

February 19, 2024 16:28 UTC

WARN

15 days

Sign - delayed delivery of signed documents

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Start Time

February 19, 2024 16:28 UTC

Type WARN
Affected Components

Mobile Service Cloud - Customer Contact

Message

Sign - delayed delivery of signed documents

Details

Update - The supplier is still working on resolving the issue. Feb 19, 2024 - 16:15 CET

February 19, 2024 16:28 UTC

WARN

less than a minute

MSC - Customer Contact - Degraded Performance

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Start Time

February 19, 2024 16:28 UTC

Type WARN
Affected Components

Mobile Service Cloud - Customer Contact

Message

MSC - Customer Contact - Degraded Performance

Details

Investigating - We are experiencing degraded performance on Customer Contact services. We are investigating the incident. Feb 19, 2024 - 16:46 CET

February 19, 2024 16:18 UTC

WARN

10 minutes

Sign - delayed delivery of signed documents

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Start Time

February 19, 2024 16:18 UTC

Type WARN
Affected Components

Mobile Service Cloud - Customer Contact

Message

Sign - delayed delivery of signed documents

Details

Update - The supplier is still working on resolving the issue. Feb 19, 2024 - 16:15 CET

February 19, 2024 15:48 UTC

WARN

30 minutes

MSC - Customer Contact - Degraded Performance

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Start Time

February 19, 2024 15:48 UTC

Type WARN
Affected Components

Mobile Service Cloud - Customer Contact

Message

MSC - Customer Contact - Degraded Performance

Details

Investigating - We are experiencing degraded performance on Customer Contact services. We are investigating the incident. Feb 19, 2024 - 16:46 CET

2024-06-16 12:37:40 UTC UTC

STATUS

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2024-06-16 12:37:40 UTC UTC

STATUS

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2024-06-16 12:37:40 UTC UTC

STATUS

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2024-06-16 12:37:40 UTC UTC

STATUS

? minutes

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2024-06-16 12:37:40 UTC UTC

STATUS

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Sign Up for More CM.com Customer Contact History

StatusGator has almost 2 years of CM.com Customer Contact status history.

No outages or status changes in the last 24 hours

CM.com Customer Contact status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

CM.com Customer Contact Outage and Status History

We've been monitoring CM.com Customer Contact outages since September 14, 2022.
Here's the history of service outages we've observed from the CM.com Customer Contact Status Page:

June 2024

May 2024

April 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our CM.com Customer Contact Status Page Integration

CM.com Customer Contact is a Telephony and Telecom solution that StatusGator has been monitoring since September 2022. Over the past almost 2 years, we have collected data on on more than 800 outages that affected CM.com Customer Contact users. When CM.com Customer Contact publishes downtime on their status page, they do so across 92 components and 13 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor CM.com Customer Contact to get notified when it's down, is under maintenance, or has an outage. We've sent more than 600 notifications to our users about CM.com Customer Contact incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If CM.com Customer Contact is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when CM.com Customer Contact is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

CM.com Customer Contact posts separate notifications for planned maintenance work. StatusGator will notify subscribers when CM.com Customer Contact enters a pre-planned maintenance window, keeping you up to date.

Since CM.com Customer Contact publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When CM.com Customer Contact posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When CM.com Customer Contact has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because CM.com Customer Contact has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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CM.com Customer Contact Down?

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