Is Webshipper External Order Channel Status down?
Current Webshipper External Order Channel Status status is UP

Monitoring - Latest update: After much effort and close dialog with Shopify Partner Support, we have been able to narrow down the issue and be able to create a fix that hopefully will solve all missing Webshipper Shipping rates in Shopify checkout. We would like your help to check if everything is working as intended with Webshipper rates again in your checkout. You may need to refresh your Shopify zone and connect to Webshipper Rate Provider again inside Shopify. Also if you have set your Webshipper rates as hidden, they will need to be made visible again. Try with one rate first to see if it will appear and if all is working as intended, you can freely add the rest. We would like a mail to support@webshipper.com if your rates are not working again as intended. Dec 06, 2022 - 14:31 CET

Identified - Dear Shopify userWe are currently receiving reports from customers that shipping rates are no longer been shown in checkout. In short - we are able to receive API requests from the checkout for shipping rates and we can also confirm that we are sending the rates to checkout as requested. However, something appears to be blocking the actual display of rates in Shopify checkout. We are currently investigating with Shopify Partner Support why Shopify is not displaying the rates. We consider this issue of the highest priority and will be doing everything we possibly can to find the root cause of the block.The reports started after the 1st of November when Shopify required all "unlisted" apps to become "Listed". However, Webshipper has received a continuance until the 1st of December to become "listed"Unfortunately, while Webshipper is in the process of final app approval with Shopify, we are unable to search up errors and locate any issues related to Shopify. It is likely that all issues will be fixed automatically when Webshipper becomes a "Listed" app. It may also simply just allow us to search for errors again once the app is approved. For now, the only workaround solution is that you create Shopify flat rates directly in Shopify and then link/match those rates with your current Webshipper rates. For info on how to please see this guide:https://help.webshipper.com/hc/en-us/articles/360010079357-How-do-I-link-shipping-rates-to-my-orders- If you need help with creating matches/link from flat rates to Webshipper rates or simply have questions regarding the issue, feel free to reach out to us at support@webshipper.com. Best regards from Your Webshipper support teamSteffen, Alex, Rasmus K., Rasmus S., Stine & Ninna Nov 01, 2022 - 10:00 CET