Is Ecwid Checkout down?
Current Ecwid Checkout status is UP

Identified - We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: ( SystemDNS Nameservers ).All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.We are very sorry for this downtime. The next update is in 20 minutes.If you have any questions, please reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ). Mar 14, 2024 - 16:07 UTC

Investigating - Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue. Feb 09, 2024 - 20:19 UTC

Investigating - Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.Sorry for the downtime, next update is in 15 minutes.If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot) Oct 03, 2023 - 02:58 UTC

Investigating - This message is for Ecwid store owners who use Square for accepting online card payments in their online stores. Square is experiencing a service disruption. Your customers may see a frozen page when they click on the "Pay" button on your site. We are on it and urgently looking for a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Square payment button will be well-functioning when the fix is released by the Square team.If you’re using other payment methods (together with Square), your storefront displays the “Checkout” button and your customers are able to checkout and pay.In case Square is the only payment option, customers are unable to proceed to checkout. You can use the following workaround:1. Disable Square in your Ecwid Control Panel > Payment ;2. If possible, enable any other payment methods available in your country: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries3. You can send manual invoices to the customers: 3.1 Add a manual (offline) payment method ( Instructions ), named e.g. “Invoice”. 3.2 Once you receive an order, you can email the customer and attach the invoice. We are sorry for this downtime. We're monitoring the situation with Square status page at https://www.issquareup.com/ If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ). Sep 07, 2023 - 19:44 UTC

Investigating - We are having issues with labels on Ecwid Instant Sites — you can see the internal labels instead of the familiar ones, for example !TermsItemWidget.privacy_statement! We’re working on it urgently and will keep you posted here.All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will display the correct labels as usual once the issue is fixed.We are sorry for this. The next update is in 20 minutes.If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ). May 10, 2023 - 10:53 UTC