Is Ecwid down?
Current Ecwid status is UP

We checked the official Ecwid Status Page 36 sec. ago. Learn more
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Recent Ecwid Outages and Issues

Follow the recent outages and downtime for Ecwid in the table below.

Start Time

Type

Length

Message

Details

October 03, 2023 03:00 UTC

WARN

40 minutes

Some Ecwid storefronts and control panels are unavailable

See more
Start Time

October 03, 2023 03:00 UTC

Type WARN
Affected Components

Storefront

Checkout

Admin

API

Message

Some Ecwid storefronts and control panels are unavailable

Details

Investigating - Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.Sorry for the downtime, next update is in 15 minutes.If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot) Oct 03, 2023 - 02:58 UTC

September 29, 2023 18:00 UTC

WARN

about 1 hour

Some changes may not be saved or reflected on the storefront in the stores from NOAM

See more
Start Time

September 29, 2023 18:00 UTC

Type WARN
Affected Components

Storefront

Admin

Message

Some changes may not be saved or reflected on the storefront in the stores from NOAM

Details

Update - We are continuing to investigate this issue. Sep 29, 2023 - 17:59 UTC

September 20, 2023 13:30 UTC

WARN

about 1 hour

Facebook connection error in Ecwid admins and product synchronization issue

See more
Start Time

September 20, 2023 13:30 UTC

Type WARN
Affected Components

Third-party services

Message

Facebook connection error in Ecwid admins and product synchronization issue

Details

Update - We are continuing to investigate this issue. Sep 20, 2023 - 13:25 UTC

September 07, 2023 19:45 UTC

WARN

about 14 hours

Square payment service doesn’t work

See more
Start Time

September 07, 2023 19:45 UTC

Type WARN
Affected Components

Checkout

Message

Square payment service doesn’t work

Details

Investigating - This message is for Ecwid store owners who use Square for accepting online card payments in their online stores. Square is experiencing a service disruption. Your customers may see a frozen page when they click on the "Pay" button on your site. We are on it and urgently looking for a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Square payment button will be well-functioning when the fix is released by the Square team.If you’re using other payment methods (together with Square), your storefront displays the “Checkout” button and your customers are able to checkout and pay.In case Square is the only payment option, customers are unable to proceed to checkout. You can use the following workaround:1. Disable Square in your Ecwid Control Panel > Payment ;2. If possible, enable any other payment methods available in your country: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries3. You can send manual invoices to the customers: 3.1 Add a manual (offline) payment method ( Instructions ), named e.g. “Invoice”. 3.2 Once you receive an order, you can email the customer and attach the invoice. We are sorry for this downtime. We're monitoring the situation with Square status page at https://www.issquareup.com/ If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ). Sep 07, 2023 - 19:44 UTC

August 28, 2023 19:05 UTC

WARN

about 12 hours

Instant Sites are not loading

See more
Start Time

August 28, 2023 19:05 UTC

Type WARN
Affected Components

Storefront

Message

Instant Sites are not loading

Details

Update - The Instant Sites have been up for some time and we are still thoroughly monitoring the issue in the meantime. Aug 28, 2023 - 19:01 UTC

2023-11-10 20:21:57 UTC UTC

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2023-11-10 20:21:57 UTC UTC

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2023-11-10 20:21:57 UTC UTC

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2023-11-10 20:21:57 UTC UTC

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2023-11-10 20:21:57 UTC UTC

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StatusGator has about 3 years of Ecwid status history.

Ecwid Components and Services

View details of the current Ecwid status below.

Name

Status

Details

Ecwid Admin

UP See more

Ecwid API

UP See more

Ecwid Billing

UP See more

Ecwid Checkout

UP See more

Ecwid Storefront

UP See more

Ecwid Third-party services

UP See more

No outages or status changes in the last 24 hours

Ecwid status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Ecwid Outage and Status History

We've been monitoring Ecwid outages since August 20, 2020.
Here's the history of service outages we've observed from the Ecwid Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,890 status pages

About Our Ecwid Status Page Integration

Ecwid is an eCommerce solution that StatusGator has been monitoring since August 2020. Over the past over 3 years, we have collected data on on more than 123 outages that affected Ecwid users. When Ecwid publishes downtime on their status page, they do so across 6 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Ecwid to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Ecwid incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Ecwid is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Ecwid is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Ecwid posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Ecwid enters a pre-planned maintenance window, keeping you up to date.

Since Ecwid publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Ecwid posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Ecwid has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Ecwid has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Ecwid down today?

According to its status page Ecwid is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Ecwid is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Ecwid is having issues?

There are two main options: You can check the Ecwid status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Ecwid status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Ecwid status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Ecwid customer support while checking everything on your side. You can also try Tweeting at them via @ecwid on Twitter. Or visit their official status page or website:

Where do you get the official Ecwid status?

We use the official Ecwid status page. Here are links to their status page and other helpful links.

Ecwid Down?

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