Is Ecwid down?
Current Ecwid status is UP

We checked the official Ecwid Status Page 3 min. 22 sec. ago. Learn more
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Recent Ecwid Outages and Issues

Follow the recent outages and downtime for Ecwid in the table below.

Start Time

Type

Length

Message

Details

March 14, 2024 16:10 UTC

WARN

about 2 hours

Ecwid Instant Sites connected to OpenSRS domains are not loading

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Start Time

March 14, 2024 16:10 UTC

Type WARN
Affected Components

Storefront

Checkout

Message

Ecwid Instant Sites connected to OpenSRS domains are not loading

Details

Identified - We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: ( SystemDNS Nameservers ).All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.We are very sorry for this downtime. The next update is in 20 minutes.If you have any questions, please reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ). Mar 14, 2024 - 16:07 UTC

March 12, 2024 06:05 UTC

WARN

10 minutes

Mobile burger menu icon doesn't work on New-gen Instant Site version

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Start Time

March 12, 2024 06:05 UTC

Type WARN
Affected Components

Storefront

Message

Mobile burger menu icon doesn't work on New-gen Instant Site version

Details

Investigating - This issue only affects those who use New-gen Instant Site. It doesn't affect the original Instant Site users or those who use Ecwid with their own Instant Site.Currently, the mobile menu button (burger menu) doesn't work. Please, make sure there are alternative ways to reach your site pages: https://support.ecwid.com/hc/en-us/articles/360020914939-Setting-up-your-Instant-Site-General-steps#-step-3--customize-site-contentWe are investigating this issue to fix it as soon as possible as this is our current priority.We are very sorry for this issue! We will be keeping you updated on this issue until it is fixed. We will try to undo the last updates to fix it - it will take about 1 hour. Mar 12, 2024 - 06:01 UTC

March 06, 2024 18:15 UTC

DOWN

about 6 hours

Some Ecwid (E-Series) storefronts and store components are temporarily unavailable

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Start Time

March 06, 2024 18:15 UTC

Type DOWN
Affected Components

Storefront

API

Admin

Message

Some Ecwid (E-Series) storefronts and store components are temporarily unavailable

Details

Update - We are continuing to investigate this issue. Mar 06, 2024 - 18:14 UTC

February 09, 2024 20:30 UTC

WARN

about 2 hours

Orders don't appear in Ecwid admin accounts and checkout page load slowly

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Start Time

February 09, 2024 20:30 UTC

Type WARN
Affected Components

Checkout

Admin

Message

Orders don't appear in Ecwid admin accounts and checkout page load slowly

Details

Investigating - Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue. Feb 09, 2024 - 20:19 UTC

October 03, 2023 03:00 UTC

WARN

40 minutes

Some Ecwid storefronts and control panels are unavailable

See more
Start Time

October 03, 2023 03:00 UTC

Type WARN
Affected Components

Storefront

Checkout

Admin

API

Message

Some Ecwid storefronts and control panels are unavailable

Details

Investigating - Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.Sorry for the downtime, next update is in 15 minutes.If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot) Oct 03, 2023 - 02:58 UTC

2024-04-04 15:50:24 UTC UTC

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2024-04-04 15:50:24 UTC UTC

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2024-04-04 15:50:24 UTC UTC

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2024-04-04 15:50:24 UTC UTC

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2024-04-04 15:50:24 UTC UTC

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StatusGator has over 3 years of Ecwid status history.

Ecwid Components and Services

View details of the current Ecwid status below.

Name

Status

Details

Ecwid Admin

UP See more

Ecwid API

UP See more

Ecwid Billing

UP See more

Ecwid Checkout

UP See more

Ecwid Storefront

UP See more

Ecwid Third-party services

UP See more

No outages or status changes in the last 24 hours

Ecwid status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Ecwid Outage and Status History

We've been monitoring Ecwid outages since August 20, 2020.
Here's the history of service outages we've observed from the Ecwid Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Ecwid Status Page Integration

Ecwid is an eCommerce solution that StatusGator has been monitoring since August 2020. Over the past over 3 years, we have collected data on on more than 131 outages that affected Ecwid users. When Ecwid publishes downtime on their status page, they do so across 6 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Ecwid to get notified when it's down, is under maintenance, or has an outage. We've sent more than 200 notifications to our users about Ecwid incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Ecwid is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Ecwid is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Ecwid posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Ecwid enters a pre-planned maintenance window, keeping you up to date.

Since Ecwid publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Ecwid posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Ecwid has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Ecwid has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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