Is NetFortris Paperless Fax down?
Current NetFortris Paperless Fax status is UP

Update - Anticipating the current pace, we expect the restoration of the user interface for Verbal call recording by approximately 6:00 AM Central time on August 25th. We appreciate your continued patience as we strive to address this issue. Aug 24, 2023 - 13:18 EDT

Identified - We are aware of an issue impacting the dependable transmission of faxes for CommUnity and FCS clients. Our engineers are fully aware of this problem and are working diligently to swiftly resolve it. Aug 24, 2023 - 13:07 EDT

Investigating - We are currently aware of an issue with logins to fax.netfortris.com, as they are experiencing failures. Our engineers are actively investigating the situation. Jul 28, 2023 - 08:47 EDT

Monitoring - Good morning, all fax forwards were removed over the weekend. If you are still having issues with your login or making and receiving faxes, please email or call into our Support department directly. Inbound and outbound faxes are processing and will continue to monitor the services throughout the day. Jul 24, 2023 - 09:18 EDT

Update - Dear valued customers,We are pleased to inform you that the paperless fax service has been successfully restored, and we are currently in the process of syncing all user data. This synchronization process is expected to be completed no later than 10 PM tonight.For those of you whose numbers have been forwarded, we will begin removing those forwarding settings after the sync has been completed. During this transition period, there might be a brief time window where you will be able to send outbound faxes using the normal methods such as fax.netfortris.com or your email client. However, you will still receive incoming faxes in your designated email.We understand the inconvenience this issue may have caused and genuinely appreciate your patience and understanding as we work diligently to resolve it. Our technical support team is closely monitoring the situation, and we expect all services to be fully operational by Monday morning.If you encounter any issues beyond Monday morning or have any lingering concerns, please do not hesitate to reach out to our technical support team. They will be available to assist you promptly.Once again, thank you for your continued support and business. We are committed to providing you with the best service possible, and we value your trust in Sangoma.Best regards,The Sangoma Team Jul 21, 2023 - 16:38 EDT