Is Nexcess Customer Portal down?
Current Nexcess Customer Portal status is UP

We checked the official Nexcess Customer Portal Status Page 3 min. 31 sec. ago. Learn more
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Recent Nexcess Customer Portal Outages and Issues

Follow the recent outages and downtime for Nexcess Customer Portal in the table below.

Start Time

Type

Length

Message

Details

June 13, 2024 23:04 UTC

MAINT

about 3 hours

Scheduled Maintenance, Nexcess Customer Portal

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Start Time

June 13, 2024 23:04 UTC

Type MAINT
Affected Components

Support Services - Tickets

Support Services - Chats

Customer Portal

Message

Scheduled Maintenance, Nexcess Customer Portal

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 13, 2024 - 19:00 EDT

May 15, 2024 23:54 UTC

WARN

about 2 hours

New Site Provision Issues for Managed WordPress and Managed WooCommerce Hosting

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Start Time

May 15, 2024 23:54 UTC

Type WARN
Affected Components

Customer Portal

Message

New Site Provision Issues for Managed WordPress and Managed WooCommerce Hosting

Details

Investigating - Our team has identified an issue causing sites to fail during their provisioning. They are working to rapidly address the issue and we will update here with any further information. We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international). May 15, 2024 - 19:51 EDT

February 04, 2024 09:14 UTC

WARN

20 minutes

Client Portal Degraded

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Start Time

February 04, 2024 09:14 UTC

Type WARN
Affected Components

Customer Portal

Message

Client Portal Degraded

Details

Investigating - We have identified an issue impacting the stability of the Nexcess customer portal/dashboard. Our engineers are currently looking into this. As we have more information we will update this status post. Our teams are here to help you. Please do not hesitate to contact us via an email to support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international). Feb 04, 2024 - 04:13 EST

February 24, 2023 20:19 UTC

WARN

1 day

Website and Service Provisioning Disruption

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Start Time

February 24, 2023 20:19 UTC

Type WARN
Affected Components

Customer Portal

Message

Website and Service Provisioning Disruption

Details

Identified - Our Developers have identified an issue impairing the provisioning of new sites and services through our customer portal. A change to correct the problem is in review at this time. We apologize for any inconvenience or disruption in workflow this may have created. Our team can be reached via email at support@nexcess.net, through the customer portal (https://my.nexcess.net) via ticket or chat, or by calling toll-free at 866-639-2377 or +1-517-322-0434 (international). Feb 24, 2023 - 15:18 EST

November 11, 2022 03:04 UTC

MAINT

about 1 hour

Nexcess Portal and Internal Tool Updates

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Start Time

November 11, 2022 03:04 UTC

Type MAINT
Affected Components

Customer Portal

Message

Nexcess Portal and Internal Tool Updates

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 10, 2022 - 22:00 EST

2024-07-12 23:37:56 UTC UTC

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2024-07-12 23:37:56 UTC UTC

STATUS

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2024-07-12 23:37:56 UTC UTC

STATUS

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2024-07-12 23:37:56 UTC UTC

STATUS

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2024-07-12 23:37:56 UTC UTC

STATUS

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Sign Up for More Nexcess Customer Portal History

StatusGator has almost 2 years of Nexcess Customer Portal status history.

No outages or status changes in the last 24 hours

Nexcess Customer Portal status, last 24 hours:

12:00 AM
6:00 AM
12:00 PM
6:00 PM
12:00 AM
12:00 AM
12:00 PM
12:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Nexcess Customer Portal Outage and Status History

We've been monitoring Nexcess Customer Portal outages since October 6, 2022.
Here's the history of service outages we've observed from the Nexcess Customer Portal Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,960 status pages

About Our Nexcess Customer Portal Status Page Integration

Nexcess Customer Portal is a Hosting and Web Hosting solution that StatusGator has been monitoring since October 2022. Over the past almost 2 years, we have collected data on on more than 491 outages that affected Nexcess Customer Portal users. When Nexcess Customer Portal publishes downtime on their status page, they do so across 38 components and 6 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Nexcess Customer Portal to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Nexcess Customer Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Nexcess Customer Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Nexcess Customer Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Nexcess Customer Portal enters a pre-planned maintenance window, keeping you up to date.

Since Nexcess Customer Portal publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Nexcess Customer Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Nexcess Customer Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Nexcess Customer Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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