Is 8x8 Contact Center down?
Current 8x8 Contact Center status is UP

We checked the official 8x8 Contact Center Status Page 1 min. 55 sec. ago. Learn more
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Recent 8x8 Contact Center Outages and Issues

Follow the recent outages and downtime for 8x8 Contact Center in the table below.

Start Time

Type

Length

Message

Details

June 18, 2024 03:25 UTC

WARN

about 1 hour

Outbound email issues in Contact Center in AU

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Start Time

June 18, 2024 03:25 UTC

Type WARN
Affected Components

APAC - Contact Center

Message

Outbound email issues in Contact Center in AU

Details

8x8 is currently investigating reports of issues with outbound emails in Contact Center. We will continue to provide updates as they become available. If you are experiencing issues, please contact 8x8 support for troubleshooting.

May 31, 2024 02:00 UTC

WARN

12 minutes

EU9 platform issues

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Start Time

May 31, 2024 02:00 UTC

Type WARN
Affected Components

EMEA - Contact Center

Message

EU9 platform issues

Details

8x8 has experienced an issue causing EU9 contact center platform to be impacted. We are currently working on mitigation to restore access to customers on these tenants.

May 31, 2024 01:50 UTC

WARN

5 minutes

EU9 platform issues

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Start Time

May 31, 2024 01:50 UTC

Type WARN
Affected Components

EMEA - Contact Center

Message

EU9 platform issues

Details

8x8 has experienced an issue causing EU9 contact center platform to be impacted. We are currently working on mitigation to restore access to customers on these tenants.

May 29, 2024 03:45 UTC

WARN

about 2 hours

Outbound dialing issues post-maintenance

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Start Time

May 29, 2024 03:45 UTC

Type WARN
Affected Components

EMEA - Contact Center

Message

Outbound dialing issues post-maintenance

Details

8x8 is investigating possible outbound calling issues post-maintenance. We will continue to provide updates as they become available.

April 29, 2024 03:20 UTC

WARN

about 3 hours

Call recordings not appearing

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Start Time

April 29, 2024 03:20 UTC

Type WARN
Affected Components

APAC - Work Calling

APAC - Contact Center

Message

Call recordings not appearing

Details

8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.

2024-06-18 08:15:45 UTC UTC

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2024-06-18 08:15:45 UTC UTC

STATUS

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2024-06-18 08:15:45 UTC UTC

STATUS

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2024-06-18 08:15:45 UTC UTC

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2024-06-18 08:15:45 UTC UTC

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Sign Up for More 8x8 Contact Center History

StatusGator has about 3 years of 8x8 Contact Center status history.

1 status change in the last 24 hours

8x8 Contact Center status, last 24 hours:

9:00 AM
3:00 PM
9:00 PM
3:00 AM
9:00 AM
9:00 AM
9:00 PM
9:00 AM
  • Up: 23 hours

  • Warn: 55 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

8x8 Contact Center Outage and Status History

We've been monitoring 8x8 Contact Center outages since March 19, 2021.
Here's the history of service outages we've observed from the 8x8 Contact Center Status Page:

Instant enriched data from
3,950 status pages

About Our 8x8 Contact Center Status Page Integration

8x8 Contact Center is a Telephony and Communications solution that StatusGator has been monitoring since March 2021. Over the past about 3 years, we have collected data on on more than 752 outages that affected 8x8 Contact Center users. When 8x8 Contact Center publishes downtime on their status page, they do so across 43 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor 8x8 Contact Center to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular telephony services monitored on our platform. We've sent more than 7,800 notifications to our users about 8x8 Contact Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If 8x8 Contact Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when 8x8 Contact Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

8x8 Contact Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when 8x8 Contact Center enters a pre-planned maintenance window, keeping you up to date.

8x8 Contact Center does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate 8x8 Contact Center maintenance events into your unified calendar.

When 8x8 Contact Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When 8x8 Contact Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because 8x8 Contact Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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