Is AppRiver Secure Cloud Email Encryption (AEE/ZEE) down?
Current AppRiver Secure Cloud Email Encryption (AEE/ZEE) status is UP

Identified - To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options. The updated IVR menu will be active starting on 4/10/2024. Below is a copy of our updated IVR menu options for your reference:1. For Threat Protection or Customer Portal Support – Press 12. For Encryption, Archive, Social Media capture or Backup Support – Press 23. For help with Microsoft Licensing and Support – Press 3 - For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1 - For Microsoft 365 or Hosted Exchange Support – Press 24. For Carbonite Support - Press 45. For Webroot Support - Press 5 Apr 03, 2024 - 08:41 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 07, 2024 - 02:00 CDT

Identified - In an effort to help provide the best security for our customers and their data, on Oct 2, 2023, all callers that contact Support will be required to be authenticated before the call will proceed.Please understand this new process has not been put in place to create any inconvenience, it is to create a better layer of security of your account and data. Sep 13, 2023 - 12:42 CDT

Investigating - We have raised and are working on resolving an issue with emails destined to our *.smtp25.com servers are rejecting emails sporadically with a "relay access denied" error for valid IP's. We apologize for this issue and are actively working to resolve. Dec 21, 2023 - 17:15 CST

Update - Customer AdvisoryService incident affecting Zix Services. On November 16, 2023, the major incident process was initiated to resolve issues affecting several of the Zix Services.Impact· Zix Email Encryption customers may have experienced issues sending and receiving emails through the service or delivering emails through the Secure Email Message Portal.· Zix Email Threat Protection customers may have experienced intermittent filtering disruptions and disruptions in advanced Link Protection, Message Retraction and Attachment Quarantine features. · Zix Archiving customers using our legacy email archiving solution (console.zixcentral.com) may experience a disruption in the archiving of their email communication and may have intermittent issues accessing their archive.Resolution· Zix Email Encryption services have been fully restored.· Zix Email Threat Protection services have been fully restored for customers using AppRiver/Secure Cloud email threat protection. Customers using our legacy email threat protection in ZixCentral (console.zixcentral.com) may still be experiencing intermittent filtering disruptions and disruptions in advanced Link Protection, Message Retraction, and Attachment Quarantine features.· Zix Archiving services in AppRiver/Secure Cloud are fully functional. Customers using the archiving service in ZixCentral (console.zixcentral.com) are experiencing a disruption in the archiving of their email communication and may have intermittent issues accessing their archived emails.More informationWe are actively working to resolve all outstanding issues.For more information, contact Zix Support.Copyright © 2023 Open Text. All rights reserved. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text or other respective owners. Nov 19, 2023 - 21:08 CST