Is iAdvize Chat down?
Current iAdvize Chat status is UP

We checked the official iAdvize Chat Status Page 2 min. 19 sec. ago. Learn more
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Recent iAdvize Chat Outages and Issues

Follow the recent outages and downtime for iAdvize Chat in the table below.

Start Time

Type

Length

Message

Details

April 17, 2024 09:48 UTC

WARN

ongoing

P0 - Access disruption - Conversation panel not available

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Start Time

April 17, 2024 09:48 UTC

Type WARN
Affected Components

Onsite Channels - Video

Onsite Channels - Mobile SDK

Onsite Channels - Call

Onsite Channels - Chat

Message

P0 - Access disruption - Conversation panel not available

Details

Monitoring - The cause of this issue has been identfied, and all is now back to normal.iAdvize notifications are displayed on the website and visitors can initiate conversations again.We will keep monitoring the situation for the coming hours. Apr 17, 2024 - 11:46 CEST

April 17, 2024 09:43 UTC

DOWN

5 minutes

P0 - Access disruption - Conversation panel not available

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Start Time

April 17, 2024 09:43 UTC

Type DOWN
Affected Components

Onsite Channels - Video

Onsite Channels - Mobile SDK

Conversation Panel - Conversation views

Conversation Panel - Message exchange

Conversation Panel - Conversation closure

Conversation Panel - Conversation transfert

Conversation Panel - Mirroring / Cobrowsing

Conversation Panel - Canned answer

Onsite Channels - Call

Onsite Channels - Chat

Message

P0 - Access disruption - Conversation panel not available

Details

Update - The cause of this issue has been identfied.An intervention has been performed and the iAdvize conversation panel is now accessible again. However we still notice errors preventing the display of iAdvize notifications on your websites, our technical team is working on it Apr 17, 2024 - 11:42 CEST

February 22, 2024 09:58 UTC

WARN

about 2 months

P0 - Service disruption - Impossible to start new conversations & errors on the conversation panel

See more
Start Time

February 22, 2024 09:58 UTC

Type WARN
Affected Components

Conversation Panel - Message exchange

Conversation Panel - Conversation closure

Conversation Panel - Conversation transfert

Conversation Panel - Mirroring / Cobrowsing

Conversation Panel - Canned answer

Onsite Channels - Chat

Visitor’s interface - Engagement Notification

Visitor’s interface - iAdvize Messenger

Conversation Panel - Conversation views

Onsite Channels - Call

Onsite Channels - Video

Onsite Channels - Mobile SDK

Third Party Channels - Twitter

Third Party Channels - Facebook

Third Party Channels - Facebook Messenger

Third Party Channels - WhatsApp

Third Party Channels - SMS

Message

P0 - Service disruption - Impossible to start new conversations & errors on the conversation panel

Details

Monitoring - Following technical interventions we are noticing great improvements.iAdvize services have been restarted gradually, while monitoring the results.You should notice improvements on your side:- On the visitor side: Notification are visible on the website and conversations can be started- For agents: New incoming conversations can arrive on the conversation panel- For admins & managers: Inconsistencies could still be seen on some reports, we are currently working on it.We are monitoring the situation, we will communicate again when we notice the situation is fully back to normal. Feb 22, 2024 - 10:58 CET

February 22, 2024 08:43 UTC

DOWN

about 1 hour

Service disruption - Impossible to start new conversations

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Start Time

February 22, 2024 08:43 UTC

Type DOWN
Affected Components

Administration - Statistics

Conversation Panel - Message exchange

Conversation Panel - Conversation closure

Onsite Channels - Chat

Conversation Panel - Conversation transfert

Conversation Panel - Mirroring / Cobrowsing

Conversation Panel - Canned answer

Visitor’s interface - Engagement Notification

Visitor’s interface - iAdvize Messenger

Conversation Panel - Conversation views

Onsite Channels - Call

Onsite Channels - Video

Onsite Channels - Mobile SDK

Third Party Channels - Twitter

Third Party Channels - Facebook

Third Party Channels - Facebook Messenger

Third Party Channels - WhatsApp

Third Party Channels - SMS

Message

Service disruption - Impossible to start new conversations

Details

Investigating - We are currently experiencing service disruptions, so you may notice issues on several services:- It is impossible to start new conversations- Errors on the conversations panel on opened conversations- Inconsistencies on some reports (production report)Our technical team is currently working on this issue. Feb 22, 2024 - 09:42 CET

February 22, 2024 05:33 UTC

MAINT

about 2 hours

Scheduled maintenance on February 22 : Livechat databases migration

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Start Time

February 22, 2024 05:33 UTC

Type MAINT
Affected Components

Onsite Channels - Chat

Onsite Channels - Video

Onsite Channels - Mobile SDK

Third Party Channels - Twitter

Third Party Channels - Facebook

Third Party Channels - Facebook Messenger

Third Party Channels - WhatsApp

Third Party Channels - SMS

Visitor’s interface - iAdvize Messenger

Mobile App

Bot

Visitor’s interface - Engagement Notification

Onsite Channels - Call

Message

Scheduled maintenance on February 22 : Livechat databases migration

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 22, 2024 - 06:30 CET

2024-04-20 01:18:46 UTC UTC

STATUS

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2024-04-20 01:18:46 UTC UTC

STATUS

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2024-04-20 01:18:46 UTC UTC

STATUS

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2024-04-20 01:18:46 UTC UTC

STATUS

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2024-04-20 01:18:46 UTC UTC

STATUS

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Sign Up for More iAdvize Chat History

StatusGator has over 1 year of iAdvize Chat status history.

No outages or status changes in the last 24 hours

iAdvize Chat status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

iAdvize Chat Outage and Status History

We've been monitoring iAdvize Chat outages since October 11, 2022.
Here's the history of service outages we've observed from the iAdvize Chat Status Page:

Instant enriched data from
3,580 status pages

About Our iAdvize Chat Status Page Integration

iAdvize Chat is a Marketing, Project Management, and Communications solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 129 outages that affected iAdvize Chat users. When iAdvize Chat publishes downtime on their status page, they do so across 32 components and 7 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor iAdvize Chat to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If iAdvize Chat is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when iAdvize Chat is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

iAdvize Chat posts separate notifications for planned maintenance work. StatusGator will notify subscribers when iAdvize Chat enters a pre-planned maintenance window, keeping you up to date.

Since iAdvize Chat publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When iAdvize Chat posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When iAdvize Chat has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because iAdvize Chat has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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