2025: The year of the global cloud outage
Last checked from Kustomer official status page 2 min. 43 sec. ago
AI-powered customer service CRM platform.
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Report an outageStatusGator last checked the status of Kustomer on and the service was operational. There have been no user-submitted reports of outages in the past 24 hours. The last officially acknowledged outage was on .
This chart represents Kustomer service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Kustomer status data.
View and upvote the most commonly reported Kustomer issues to help us better indicate the service status.
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Report an outageExplore our interactive Kustomer outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Kustomer outages, giving you a clear view of performance and downtime trends.
StatusGator detects outages before they are officially acknowledged by providers. Here are some recent Kustomer disruptions that StatusGator customers knew about before the rest of the world:
This rating evaluates how quickly Kustomer acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay 30 - 120 min
This rating evaluates how quickly Kustomer acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay < 15 min
Avg. delay 15 - 30 min
Avg. delay 30 - 120 min
Avg. delay 2 - 4 hrs
Avg. delay >= 4 hrs
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Login issues and blank screen when accessing CRM | 46m |
Never acknowledged
|
|
| Access denied errors when accessing the service | 13m |
11m later
|
Follow the recent outages and downtime for Kustomer in the table below. If you're experiencing a problem now, check the current Kustomer status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
[POSTMARK] ISP errors sending to Gmail addresses - all pods
|
7h 5m |
Warn
|
|
|
[Knolewdge Base] Not Accessible
|
1h 40m |
Warn
|
|
|
[AIR and AIC] AI Agent Observability Is Not Ingesting
|
16h 35m |
Warn
|
|
|
[PLATFLORM] Service Disruption in All Production Environments [Prod 1]
|
9h 15m |
Warn
|
|
|
[PLATFLORM] Service Disruption in All Production Environments [Prod 1 + 2]
|
5m |
Warn
|
Stay updated with instant alerts for Kustomer outages by signing up now!
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View details of the current Kustomer status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when Kustomer is down or facing partial disruptions.
Stay updated with instant alerts for Kustomer outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Kustomer outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 7,030 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Kustomer (AI-powered customer service CRM platform) is a a Sales solution that StatusGator has been monitoring since December 2020. Over the past about 5 years, we have collected data on on more than 544 outages that affected Kustomer users. When Kustomer publishes downtime on their status page, they do so across 56 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Kustomer down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Kustomer is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 100 StatusGator users monitor Kustomer to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular Sales services monitored on our platform. We've sent more than 2,300 notifications to our users about Kustomer incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Kustomer outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Kustomer is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Kustomer is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Kustomer posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer enters a pre-planned maintenance window, keeping you up to date.
When Kustomer posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Kustomer has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Kustomer has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Kustomer outages by signing up now!
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