Is Kustomer down?
Current Kustomer status is up

We checked the official Kustomer Status Page 1 min. 52 sec. ago. Learn more

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Recent Kustomer Outages and Issues

Follow the recent outages and downtime for Kustomer in the table below.

Start Time

Type

Length

Message

Details

November 25, 2022 13:53 UTC

WARN

30 minutes

Queues and Routing Latency on PROD2

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Start Time

November 25, 2022 13:53 UTC

Type WARN
Affected Components

Prod2 (EU) - Channel - Chat

Prod2 (EU) - Channel - Email

Prod2 (EU) - Channel - Facebook

Prod2 (EU) - Channel - Instagram

Prod2 (EU) - Channel - SMS

Prod2 (EU) - Channel - Twitter

Prod2 (EU) - Channel - WhatsApp

Message

Queues and Routing Latency on PROD2

Details

Update - We are continuing to work on a fix for this issue. Nov 25, 2022 - 08:53 EST

November 22, 2022 12:48 UTC

WARN

5 minutes

Knowledge Base Latency (prod 2)

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Start Time

November 22, 2022 12:48 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Latency (prod 2)

Details

Identified - Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns Nov 22, 2022 - 07:10 EST

November 22, 2022 11:54 UTC

WARN

about 1 hour

Knowledge Base Latency (prod 2)

See more
Start Time

November 22, 2022 11:54 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Latency (prod 2)

Details

Investigating - Kustomer is aware of an event affecting knowledge base pages in prod 2 that may cause knowledge base pages to return 502 or 504 errors or load very slowly. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns. Nov 22, 2022 - 06:54 EST

November 17, 2022 11:23 UTC

WARN

about 1 hour

[SOCIAL MEDIA] Social Media Messages Not Appearing in Kustomer (Prod1 and Prod2)

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Start Time

November 17, 2022 11:23 UTC

Type WARN
Affected Components

Prod1 (US) - Channel - Facebook

Prod1 (US) - Channel - Instagram

Prod1 (US) - Channel - Twitter

Prod2 (EU) - Channel - Facebook

Prod2 (EU) - Channel - Instagram

Prod2 (EU) - Channel - Twitter

Message

[SOCIAL MEDIA] Social Media Messages Not Appearing in Kustomer (Prod1 and Prod2)

Details

Update - We are continuing to investigate this issue. Nov 17, 2022 - 06:21 EST

November 11, 2022 08:14 UTC

WARN

24 minutes

Searches and Inbox Views not Updating (PROD2)

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Start Time

November 11, 2022 08:14 UTC

Type WARN
Affected Components

Prod2 (EU) - Search

Prod2 (EU) - Analytics

Message

Searches and Inbox Views not Updating (PROD2)

Details

Identified - Kustomer is aware of an event affecting Searches and Inbox Views in PROD2 instances not updating within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly and reach out to Support team at support@kustomer.com if you have additional questions or concerns. Nov 11, 2022 - 03:14 EST

2022-12-03 06:50:29 UTC UTC

STATUS

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2022-12-03 06:50:29 UTC UTC

STATUS

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2022-12-03 06:50:29 UTC UTC

STATUS

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2022-12-03 06:50:29 UTC UTC

STATUS

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2022-12-03 06:50:29 UTC UTC

STATUS

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Sign Up for More Kustomer History

StatusGator has about 2 years of Kustomer status history.

No outages or status changes in the last 24 hours

Kustomer status, last 24 hours:

7:00 AM
1:00 PM
7:00 PM
1:00 AM
7:00 AM
7:00 AM
7:00 PM
7:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Instant enriched data from
2,570 status pages

Supported Features

We support the following features in our integration with the Kustomer status page:

If Kustomer is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Kustomer is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Kustomer posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer enters a pre-planned maintenance window, keeping you up to date.

Since Kustomer publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Kustomer posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Kustomer has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Kustomer has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Kustomer down today?

According to its status page Kustomer is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Kustomer is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Kustomer is having issues?

There are two main options: You can check the Kustomer status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Kustomer status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Kustomer status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Kustomer customer support while checking everything on your side. You can also try Tweeting at them via @kustomer on Twitter. Or visit their official status page or website:

Where do you get the official Kustomer status?

We use the official Kustomer status page. Here are links to their status page and other helpful links.

Kustomer Down?

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