Is Kustomer down?
Current Kustomer status is UP

Investigating - Kustomer is aware of an event reported by Whatsapp that may cause a delay in receiving and sending Whatsapp messages. While most of these errors are in our Prod1 environment, we are seeing a few errors in our Prod2 environment as well. Our team will continue to monitor the status with Whatsapp and redrive events when the issue is resolved.Please refer to the issue by visiting the WhatsApp status page here: https://metastatus.com/whatsapp-business-api May 11, 2023 - 11:14 EDT

Investigating - Kustomer is aware of an event reported by one of our third party vendors affecting Email on Prod1 and Prod 2 that may cause delays in outbound emails sent and delays in notifications within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns. Feb 03, 2023 - 11:11 EST

Identified - Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 mins and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086 Dec 16, 2022 - 13:57 EST

Update - We are continuing to work on a fix for this issue. Nov 25, 2022 - 08:53 EST

Identified - Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns Nov 22, 2022 - 07:10 EST