Is Kustomer down?
Current Kustomer status is UP

We checked the official Kustomer Status Page 3 min. 25 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Stay informed of future downtime with dashboards and notifications

Recent Kustomer Outages and Issues

Follow the recent outages and downtime for Kustomer in the table below.

Start Time

Type

Length

Message

Details

May 11, 2023 15:18 UTC

WARN

about 2 hours

Delay in processing Whatsapp API - Prod 1 & Prod 2

See more
Start Time

May 11, 2023 15:18 UTC

Type WARN
Affected Components

Prod1 (US) - Channel - WhatsApp

Message

Delay in processing Whatsapp API - Prod 1 & Prod 2

Details

Investigating - Kustomer is aware of an event reported by Whatsapp that may cause a delay in receiving and sending Whatsapp messages. While most of these errors are in our Prod1 environment, we are seeing a few errors in our Prod2 environment as well. Our team will continue to monitor the status with Whatsapp and redrive events when the issue is resolved.Please refer to the issue by visiting the WhatsApp status page here: https://metastatus.com/whatsapp-business-api May 11, 2023 - 11:14 EDT

February 03, 2023 16:13 UTC

WARN

about 3 hours

Reported Third Party Event - Postmark

See more
Start Time

February 03, 2023 16:13 UTC

Type WARN
Affected Components

Prod2 (EU) - Channel - Email

Prod1 (US) - Channel - Email

Message

Reported Third Party Event - Postmark

Details

Investigating - Kustomer is aware of an event reported by one of our third party vendors affecting Email on Prod1 and Prod 2 that may cause delays in outbound emails sent and delays in notifications within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns. Feb 03, 2023 - 11:11 EST

December 16, 2022 18:58 UTC

WARN

about 23 hours

Reported Third Party Event - Postmark Pod 1 & Pod 2

See more
Start Time

December 16, 2022 18:58 UTC

Type WARN
Affected Components

Prod1 (US) - Channel - Email

Prod2 (EU) - Channel - Email

Message

Reported Third Party Event - Postmark Pod 1 & Pod 2

Details

Identified - Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 mins and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086 Dec 16, 2022 - 13:57 EST

November 25, 2022 13:53 UTC

WARN

30 minutes

Queues and Routing Latency on PROD2

See more
Start Time

November 25, 2022 13:53 UTC

Type WARN
Affected Components

Prod2 (EU) - Channel - Chat

Prod2 (EU) - Channel - Email

Prod2 (EU) - Channel - Facebook

Prod2 (EU) - Channel - Instagram

Prod2 (EU) - Channel - SMS

Prod2 (EU) - Channel - Twitter

Prod2 (EU) - Channel - WhatsApp

Message

Queues and Routing Latency on PROD2

Details

Update - We are continuing to work on a fix for this issue. Nov 25, 2022 - 08:53 EST

November 22, 2022 12:48 UTC

WARN

5 minutes

Knowledge Base Latency (prod 2)

See more
Start Time

November 22, 2022 12:48 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Latency (prod 2)

Details

Identified - Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns Nov 22, 2022 - 07:10 EST

2023-06-04 15:02:02 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-06-04 15:02:02 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-06-04 15:02:02 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-06-04 15:02:02 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-06-04 15:02:02 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

Sign Up for More Kustomer History

StatusGator has over 2 years of Kustomer status history.

Kustomer Components and Services

View details of the current Kustomer status below.

Name

Status

Details

Kustomer Analytics

UP See more

Kustomer API

UP See more

Kustomer Bulk Jobs

UP See more

Kustomer Channel - Chat

UP See more

Kustomer Channel - Email

UP See more

Kustomer Channel - Facebook

UP See more

Kustomer Channel - Instagram

UP See more

Kustomer Channel - SMS

UP See more

Kustomer Channel - Twitter

UP See more

Kustomer Channel - WhatsApp

UP See more

Kustomer CSAT

UP See more

Kustomer Events / Audit Log

UP See more

Kustomer Exports

UP See more

Kustomer Knowledge base

UP See more

Kustomer Notifications

UP See more

Kustomer PubNub

UP See more

Kustomer Regional Incident

UP See more

Kustomer Registration

UP See more

Kustomer Search

UP See more

Kustomer Tracking

UP See more

Kustomer Web Client

UP See more

Kustomer Web/Email/Form Hooks

UP See more

Kustomer Workflow

UP See more

No outages or status changes in the last 24 hours

Kustomer status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Kustomer Outage and Status History

We've been monitoring Kustomer outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Status Page:

Instant enriched data from
2,750 status pages

About Our Kustomer Status Page Integration

Kustomer is a Sales solution that StatusGator has been monitoring since December 2020. Over the past over 2 years, we have collected data on on more than 380 outages that affected Kustomer users. When Kustomer publishes downtime on their status page, they do so across 44 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Kustomer to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular sales services monitored on our platform. We've sent more than 1,000 notifications to our users about Kustomer incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Kustomer is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Kustomer is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Kustomer posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer enters a pre-planned maintenance window, keeping you up to date.

Since Kustomer publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Kustomer posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Kustomer has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Kustomer has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Kustomer down today?

According to its status page Kustomer is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Kustomer is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Kustomer is having issues?

There are two main options: You can check the Kustomer status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Kustomer status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Kustomer status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Kustomer customer support while checking everything on your side. You can also try Tweeting at them via @kustomer on Twitter. Or visit their official status page or website:

Where do you get the official Kustomer status?

We use the official Kustomer status page. Here are links to their status page and other helpful links.

Kustomer Down?

Are you experiencing issues with Kustomer? Sign up to receive notifications when Kustomer publishes outages.

Kustomer Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,750 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Kustomer?

Sign up for StatusGator and see all historical information about Kustomer outages and performance issues. Get free, instant notifications when Kustomer goes down.