Is Kustomer Down?
Current Kustomer Status: up

Status History

We've been monitoring Kustomer since December 2, 2020. Here's the history of service outages we've observed from the Kustomer status page:

Recent Kustomer Outages and Issues

Follow the recent outages and downtime for Kustomer in the table below.

Sign Up for More Kustomer History

StatusGator has 8 months of Kustomer status history.

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Start Time Type Length Message Details
July 30, 2021 22:38 UTC WARN about 2 hours Partially Degraded Service
July 27, 2021 16:29 UTC WARN 30 minutes Partially Degraded Service
July 13, 2021 17:58 UTC WARN about 2 hours Partially Degraded Service
July 09, 2021 18:23 UTC WARN about 3 hours Partially Degraded Service
July 08, 2021 00:28 UTC WARN about 1 hour Third party disruption: PubNub Update - PubNub, a third-party, real-time service Kustomer relies on to power things like chat an...
2021-08-02 16:45:46 +0000 UTC UNKNOWN X minutes will, the, Information, about, go, in, here, question, and downtime to, will, of, each, in, outage, Details, about, sign, you, see, more, details, information, so, once, here, be, and, in, downtime, displayed, and sign
2021-08-02 16:45:46 +0000 UTC UNKNOWN X minutes question, here, the, about, in, go, downtime, will, and Information in, see, about, downtime, be, to, outage, displayed, in, details, will, here, each, of, so, once, you, sign, and, sign, Details, more, and information
2021-08-02 16:45:46 +0000 UTC UNKNOWN X minutes about, Information, go, in, the, will, here, question, and downtime outage, you, once, sign, details, in, sign, in, and, to, so, be, Details, about, of, downtime, displayed, will, information, each, here, more, and see
2021-08-02 16:45:46 +0000 UTC UNKNOWN X minutes go, Information, question, about, here, downtime, in, the, and will about, in, Details, be, and, outage, details, information, sign, so, displayed, sign, you, will, once, see, each, downtime, here, to, of, in, and more
2021-08-02 16:45:46 +0000 UTC UNKNOWN X minutes about, question, the, in, downtime, here, Information, will, and go to, sign, about, you, here, displayed, will, so, and, each, once, of, information, sign, be, more, see, downtime, details, Details, in, in, and outage

Supported Features

We support the following features in our integration with the Kustomer status page:

  • Down Notifications

    If Kustomer is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Kustomer is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Kustomer posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Kustomer publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Kustomer posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Kustomer has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Kustomer has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Kustomer down today?

According to its status page Kustomer is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Kustomer is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Kustomer is having issues?

There are two main options: You can check the Kustomer status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Kustomer status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Kustomer status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Kustomer customer support while checking everything on your side. You can also try Tweeting at them via @kustomer on Twitter. Or visit their official status page or website:

Twitter Mentions