Follow the recent outages and downtime for Kustomer in the table below.
|
Start Time |
Type |
Length |
Message |
Details |
|||||
|---|---|---|---|---|---|---|---|---|---|
|
April 15, 2024 12:48 UTC |
WARN |
about 2 hours |
Platform Instability - Prod 2 |
See more
|
|||||
|
April 03, 2024 21:18 UTC |
WARN |
about 2 hours |
Reported Third Party Event - WhatsApp |
See more
|
|||||
|
March 13, 2024 18:38 UTC |
WARN |
about 4 hours |
Customer Assist AI Currently Not Available Prod1 |
See more
|
|||||
|
March 05, 2024 16:20 UTC |
WARN |
about 3 hours |
Reported Third Party Event - Facebook/WhatsApp |
See more
|
|||||
|
March 01, 2024 15:23 UTC |
WARN |
about 2 hours |
[FACEBOOK] Facebook Pages Not Showing for Connection in Instance Dropdown (PROD1 and PROD2) |
See more
|
|||||
|
2024-04-15 15:31:28 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-15 15:31:28 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-15 15:31:28 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-15 15:31:28 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-15 15:31:28 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more |
View details of the current Kustomer status below.
|
Name |
Status |
Details |
|---|---|---|
|
Kustomer Analytics |
UP | See more |
|
Kustomer API |
UP | See more |
|
Kustomer Bulk Jobs |
UP | See more |
|
Kustomer Channel - Chat |
UP | See more |
|
Kustomer Channel - Email |
UP | See more |
|
Kustomer Channel - Facebook |
UP | See more |
|
Kustomer Channel - Instagram |
UP | See more |
|
Kustomer Channel - SMS |
UP | See more |
|
Kustomer Channel - Twitter |
UP | See more |
|
Kustomer Channel - WhatsApp |
UP | See more |
|
Kustomer CSAT |
UP | See more |
|
Kustomer Events / Audit Log |
UP | See more |
|
Kustomer Exports |
UP | See more |
|
Kustomer Knowledge base |
UP | See more |
|
Kustomer Notifications |
UP | See more |
|
Kustomer OpenAI |
UP | See more |
|
Kustomer PubNub |
UP | See more |
|
Kustomer Regional Incident |
UP | See more |
|
Kustomer Registration |
UP | See more |
|
Kustomer Search |
UP | See more |
|
Kustomer Tracking |
UP | See more |
|
Kustomer Web Client |
UP | See more |
|
Kustomer Web/Email/Form Hooks |
UP | See more |
|
Kustomer Workflow |
UP | See more |
Kustomer status, last 24 hours:
Up: 22 hours
Warn: 2 hours
Down: 0 minutes
Maintenance: 0 minutes
We've been monitoring Kustomer outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Status Page:
Kustomer is a Sales solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 428 outages that affected Kustomer users. When Kustomer publishes downtime on their status page, they do so across 45 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
More than 100 StatusGator users monitor Kustomer to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular sales services monitored on our platform. We've sent more than 1,200 notifications to our users about Kustomer incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If Kustomer is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Kustomer is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Kustomer posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer enters a pre-planned maintenance window, keeping you up to date.
Since Kustomer publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When Kustomer posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Kustomer has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Kustomer has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!
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Kustomer Down or not working? Never be taken by surprise again.
StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 3,580 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.
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