Is Change Healthcare Customer Care Hub down?
Current Change Healthcare Customer Care Hub status is UP

We checked the official Change Healthcare Customer Care Hub Status Page 2 min. 18 sec. ago. Learn more
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Recent Change Healthcare Customer Care Hub Outages and Issues

Follow the recent outages and downtime for Change Healthcare Customer Care Hub in the table below.

Start Time

Type

Length

Message

Details

May 10, 2024 17:40 UTC

DOWN

ongoing

Risk Manager Maintenance May 10, 2024 - 1:30 p.m. to 4:30 p.m. ET

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Start Time

May 10, 2024 17:40 UTC

Type DOWN
Affected Components

Revenue Cycle Management - Assurance Reimbursement Management

Customer Portals - Customer Care Hub

Message

Risk Manager Maintenance May 10, 2024 - 1:30 p.m. to 4:30 p.m. ET

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 10, 2024 - 13:30 EDT

May 10, 2024 16:35 UTC

DOWN

about 1 hour

New Incident: Some applications are experiencing connectivity issues.

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Start Time

May 10, 2024 16:35 UTC

Type DOWN
Affected Components

Customer Portals - Customer Care Hub

Message

New Incident: Some applications are experiencing connectivity issues.

Details

Investigating - Some users are experiencing a performance issue that may result in an inability to log in.Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.INC 0558892 May 10, 2024 - 12:31 EDT

April 29, 2024 20:30 UTC

DOWN

11 days

Update: restoration in progress of Change Healthcare products and services. Hover or tap here for previous updates.

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Start Time

April 29, 2024 20:30 UTC

Type DOWN
Affected Components

Customer Portals - Customer Care Hub

Medical Network Services (eligibility, enrollment and clearinghouse) - Remittance/ERA transmission

Medical Network Services (eligibility, enrollment and clearinghouse) - Hosted Payer Services (HPS)

Medical Record Retrieval & Clinical Review - Clinical Abstraction

Medical Record Retrieval & Clinical Review - Medical Record Retrieval

Message

Update: restoration in progress of Change Healthcare products and services. Hover or tap here for previous updates.

Details

Update - Change Healthcare and Optum are working together to restore products and services, beginning with medical network and transaction services such as Pharmacy solutions, Exchange clearinghouse, Assurance Reimbursement Management, Clearance Patient Access Suite and Reimbursement Manager as well as claims and eligibility transactions. Learn more. When you see green checkmarks next to your products or services, please contact your client manager or use your normal support channels for assistance reconnecting. You can also join our Community for additional support references or view the current payer list. We are continuing with restoration activities daily and additional restorations will be updated here as available. Apr 23, 2024 - 10:44 EDT

March 26, 2024 19:15 UTC

DOWN

about 1 month

Update: InterQual Cloud Solutions Test Environment Unavailable

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Start Time

March 26, 2024 19:15 UTC

Type DOWN
Affected Components

Customer Portals - Customer Care Hub

Message

Update: InterQual Cloud Solutions Test Environment Unavailable

Details

Update - This message is intended for customers of InterQual® Cloud Solutions.InterQual® Cloud Solutions test environment continues to be unavailable (https://integ.ds.interqual.com). The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.Current Status We continue to investigate this issue, but no ETA for resolution is available. Additional information will be provided as possible. Mar 20, 2024 - 13:50 EDT

February 21, 2024 12:40 UTC

DOWN

about 1 month

Update: Some applications are experiencing connectivity issues.

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Start Time

February 21, 2024 12:40 UTC

Type DOWN
Affected Components

Customer Portals - Customer Connection

Customer Portals - Customer Care Hub

Message

Update: Some applications are experiencing connectivity issues.

Details

Update - Update: We are experiencing connectivity issues and support teams are actively troubleshooting to resolve them.INC/CSA/Ref # 0529634 Feb 21, 2024 - 07:39 EST

2024-05-15 08:49:55 UTC UTC

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2024-05-15 08:49:55 UTC UTC

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2024-05-15 08:49:55 UTC UTC

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2024-05-15 08:49:55 UTC UTC

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2024-05-15 08:49:55 UTC UTC

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Sign Up for More Change Healthcare Customer Care Hub History

StatusGator has 11 months of Change Healthcare Customer Care Hub status history.

No outages or status changes in the last 24 hours

Change Healthcare Customer Care Hub status, last 24 hours:

9:00 AM
3:00 PM
9:00 PM
3:00 AM
9:00 AM
9:00 AM
9:00 PM
9:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Change Healthcare Customer Care Hub Outage and Status History

We've been monitoring Change Healthcare Customer Care Hub outages since June 20, 2023.
Here's the history of service outages we've observed from the Change Healthcare Customer Care Hub Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Change Healthcare Customer Care Hub Status Page Integration

Change Healthcare Customer Care Hub is a Healthcare solution that StatusGator has been monitoring since June 2023. Over the past 11 months, we have collected data on on more than 382 outages that affected Change Healthcare Customer Care Hub users. When Change Healthcare Customer Care Hub publishes downtime on their status page, they do so across 109 components and 19 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Change Healthcare Customer Care Hub to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular healthcare services monitored on our platform. We've sent more than 700 notifications to our users about Change Healthcare Customer Care Hub incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Change Healthcare Customer Care Hub is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Change Healthcare Customer Care Hub is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Change Healthcare Customer Care Hub posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Change Healthcare Customer Care Hub enters a pre-planned maintenance window, keeping you up to date.

Since Change Healthcare Customer Care Hub publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Change Healthcare Customer Care Hub posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Change Healthcare Customer Care Hub has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Change Healthcare Customer Care Hub has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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Change Healthcare Customer Care Hub Down?

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